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3T is a leader in network solutions and logistics / transportation software, 3T's Event software redefines how you optimise the position of your business on a global scale in todays digital world. Event. Diseñado por humanos: Construido con máquinas Diseñado por humanos: Construido con máquinas Diseñado por humanos: Construido con máquinas Seguimiento de mi entrega Seguimiento de mi entrega Diseñado por humanos: Construido con máquinas Our API solutions are designed to be innovative and easy-to-use, allowing you to build new experiences with our tech. Speed up your development with our specialised integrations: EVENT Order – order message solutions EVENT Return – delivered receipt solutions Seguimiento de mi entrega Order Message solutions Enderby, Leicestershire, LE19 1SX Learn more Order Tracking solutions Enderby, Leicestershire, LE19 1SX Learn more POD / Invoice solutions Enderby, Leicestershire, LE19 1SX Learn more

Top of Page Import file types Conexión de cuentas Conexión de los datos de su cuenta a otras cuentas Importación de hoja de tarifas a detalles de contacto de ubicación... Este servicio le permite a usted, como usuario, mantener su negocio en marcha agregando datos al Evento. El servicio de importación de eventos literalmente pone el poder de cambiar en tus manos... Hojas de tarifas, cronogramas de disponibilidad del transportista, días de tránsito del transportista o datos de pedidos, todo cargado a través de un simple interfaz con validación totalmente intuitiva. Cómo usar la importación de autoservicio Solo titulares de permisos de administrador Esta guía explicará dónde, cómo y qué buscar al importar Import The Import function is located in VITALS - Account. You can use the easy access from the link in the menu. The Import screen The screen has a link to the 'how to...' page. Each 'circle' represents a specific data type. Validation of file contents Now the file has been uploaded to the correct service for validation, you will receive a notification once the complete. Import The Import function is located in VITALS - Account. You can use the easy access from the link in the menu. 1/6 Validación Cuando la carga inicial del archivo se haya completado con éxito, el archivo se someterá a validación específica para el tipo de datos, por ejemplo, Rate Card. La validación incluirá: Formato de archivo, encabezados y pestañas de Excel que coinciden con la plantilla Cada columna de datos se validará para el formato desde el código del transportista hasta la verificación del equipo y el tipo de entrega Estructura de los datos, códigos postales, costos como 0.00 etc. * ver más abajo, archivo específico para requisitos de formato Notificación Como un archivo puede llevar más tiempo del que está dispuesto a sentarse mirando la pantalla, AMI, trabajador digital de eventos, validará el expediente y le informará del resultado a través del servicio de notificación de Eventos. El tiempo necesario para validar y reemplace el los datos existentes dependerá de la cantidad de datos a tratar. Una vez que se haya pasado la validación, el proceso actual desactivará los datos existentes y comenzará a reemplazarlos con los nuevos. Si hace esto durante los períodos en los que se utilizan estos datos, esto puede causar problemas a los usuarios hasta que tenga la confirmación de que los datos están disponibles. Puede activar notificaciones para cada importación desde su página de perfil. Haga clic aquí para obtener más información sobre las notificaciones. 1. Recibirá una notificación emergente informándole si la importación fue exitosa o falló 2. Recibirá una notificación en el encabezado del evento con más información, incluidos los errores ocurrió. 3. Seleccione 'Ver todo' o navegue por el menú para llegar a su centro de notificaciones. Aquí será más fácil ver todo los problemas y saber qué necesita corregirse Fallos de validación Proporcionaremos una lista de los fallos. Cuando una columna falla por completo debido a la falta de formato, solo le mostraremos las 10 principales. El mensaje de error proporcionará información sobre dónde está el error y de qué se trata. Import file types Seleccione el tipo de datos que está importando: Importación de hojas de tarifas Disponibilidad del transportista Datos de los pedidos El equipo del evento diseñado por humanos: construido con maquinas

Top of Page ROUTE2 DOCK INFORM incidentes Cómo registrar problemas en Evento ¿En qué están los incidentes? Los incidentes son registros de problemas en Event. Son una forma de agregar registros manuales de eventos que suceden sobre los que desea informar. ¿Por qué los usaría? Las incidencias son requisito en los diferentes productos de Event. Por ejemplo, se pueden agregar en RUTA durante la fase de enrutamiento y programación hasta INFORMAR durante la fase de entrega. Los incidentes son totalmente de autoservicio. Event ha incluido un conjunto de valores predeterminados genéricos que se pueden usar o cambiar según sea necesario. Se le proporciona un padre y un hijo y un conjunto de notas. Por ejemplo: Razón = Envío Acción = No fabricado a tiempo para la recolección Notas = Redactado por servicio al cliente - Jane Motivo = Especial Acción = Detenerse en la ruta con fecha nueva que causa ineficiencia Notas = £ 160 What does the Exclude button do? The exculde button allows an incident to be excluded from the OTIF performance KPI. As an example: if an accident on the motorway is considered to be an incident that is out of the carriers control and the delivery is late because of it, the failure is not included in the calculation of OTIF. An Action for an incident can be set as excluded in the configuration or the user can override in the main incident entry screen. How do I add an incident type in Event? Where do i go? ROUTE / INFORM Incidents for these products are added through INFORM and are linked DOCK DOCK is also a standalone product and so has a separate incident configuration Adding incidents An incident is added through INFORM configuration or DOCK configuratio + Add the Departments that can create an incident + For each Department you add you can add multiple Reasons for the incident + For each Reason for each Department you can add multiple Actions For each Action, you can set it to be included in the performance calculation or excludes for performance related incidents - An incident can be updated or deleted - Updating or deleting an incident type will NOT remove it from existing incidents ¿Cómo funcionan en Event? ¿A dónde voy? Esta guía lo guiará paso a paso para comenzar a usar Incidentes ROUTE2 RUTA El acceso a las incidencias se realiza a través de RUTA2, ya sea a nivel de RUTA o de PARADA. Haga clic con el botón derecho para acceder al menú de acciones... MUELLE DOCK Se accede a las incidencias a través de DOCK Solo se pueden agregar a espacios reservados... INFORM Incidents are accessed through the INFORM configuration INFORM An INFORM incident cannot be updated when added. A new UPDATE should be added to show date and time histroy. + Click from the dropdown 'Record an incident' + Add your incident + Save your incident + View the incident history of a delivery from the 'View History' dropdown. - View the histroy of incidents from ROUTE, DOCK and INFORM in one place - Hide incidents that you dont want as part of the history - Delete incidents if added incorrectly El equipo del evento diseñado por humanos: construido con maquinas

Crear pedido - Transportista y servicio Asignación de transportistas, equipos y niveles de servicio Hay muchas formas de asignar transportistas a los pedidos que crea Desde seleccionar manualmente, calificar EN VIVO hasta dejar que su trabajador digital lo haga por usted... Crear pedido se trata de agregar manualmente pedidos de entrega al evento donde la integración no es posible o no se desea. Pero el hecho de que agregue pedidos de esta manera no significa que deba hacer que el proceso de selección del transportista sea manual. además. Para atender todas las eventualidades, Event ofrece opciones que van desde decidir no agregar ningún operador en esta etapa del proceso hasta permitir que AMI, el 'trabajador digital' de Events, asigne la mejor opción para usted... Selección de operador y servicio Transportista de paquetería: calificación en vivo generada por el sistema No transportistas de paquetería - sin calificación en vivo Deje que AMI seleccione - Trabajador digital - selección asistida. próximamente Q2 2019 Sin transportista: asigne manualmente un transportista en Ruta Utilice la pantalla de configuración Crear pedido para configurar su preferencia de operador y servicio. Puede seleccionar más de una opción y, a continuación, se explicará lo que cada una hace de manera diferente por usted. Ahora yo verlos, ¿cuál debo ¿utilizar? Tarifas EN VIVO generadas por el sistema - paquetería La selección de tarifas EN VIVO SOLO se aplica cuando tiene una integración activa con un transportista de paquetería, UPS, FedEx, DHL, DPD... Una vez que haya activado una cuenta, puede usar esta función para buscar su hoja de tarifas con ese operador y proporcionar información sobre el servicio y las tarifas EN VIVO. Haga una selección y el pedido se asignará a una ruta que coincida con el transportista seleccionado. El uso de esta opción significa que también puede habilitar la "facturación de terceros". Si conoce las parcelas, conoce la facturación de terceros... Especificar ahora sin calificación EN VIVO Seleccionando 'sin calificación EN VIVO' SOLO se aplica cuando ha invitado a transportistas y ha cargado hojas de tarifas. El uso de esta función significará que debe seleccionar el tipo de entrega [Grupo, Carga completa, FLOTA], el tipo de equipo que desea usar y luego el transportista. El evento restringirá cada resultado en función de lo que esté disponible de sus operadores conectados. Por ejemplo, es posible que solo tenga 1 transportista de grupaje que pueda realizar entregas en un vehículo de cortina de 7,5 t. Este servicio le brinda al usuario la capacidad de definir exactamente cómo enrutar el pedido. Por ejemplo, sé que siempre pongo este destino y el tamaño del pedido en un transportista FTL llamado Logística de eventos. Si no están seguros, deben usar 'NO CARRIER' y asignar desde RUTA hasta Sin asignar. El tipo de entrega. El pedido va en un vehículo de grupaje o en un FTL de recogida única El tipo de equipo en el que lo necesita. Esto puede establecerse en 1 tipo de forma predeterminada (Cortina 13.6) El portador Cada selección define la siguiente sección. Por lo tanto, si selecciona grupaje, obtendrá equipos relacionados con sus transportistas de grupaje y finalmente mostrará solo sus transportistas de grupaje. nota: este proceso espera que el usuario sepa qué "cómo" quiere enrutar el pedido Ninguna compañía En algunas situaciones basta con crear el pedido. Es posible que no desee seleccionar el transportista o dejar que el usuario que agrega los pedidos tome la decisión. Al seleccionar esta opción, se agregará el pedido a Sin asignar en la aplicación ROUTE Al seleccionar esta opción, el pedido se enviará a RUTA y se agregará a Sin asignar, donde un usuario puede moverse a las rutas existentes o ver todos los transportistas disponibles, tarifas, opciones de equipos, etc. IAM próximamente Q2 2019 Inteligencia artificial de máquinas AMI es el 'trabajador digital' de Event. Piense en AMI como un miembro más del equipo con un trabajo que hacer, ayudando a aumentar la productividad e impulsando mejores interacciones con los clientes a través de la automatización. AMI está integrado en todo Evento, aumentando, apoyando y asistiendo a sus usuarios. El uso de la función 'Permitir que AMI seleccione' hará exactamente eso. AMI tomará su pedido y utilizando su conectado transportistas, descubra la mejor manera de enrutarlo para usted. En su forma más simple, puedes preguntar AMI para agregar el pedido a un Detener o hacer existente la selección óptima del transportista basada en numerosas entradas y luego crear la ruta para usted... Activar 'Dejar que AMI seleccione' significa: AMI utilizará las reglas de Asistencia de ruta para decidir cómo se asigna un pedido a un transportista. AMI creará un conjunto para usted, implementará y actualizará, aprendiendo de los cambios que realice. cuando activa 'Dejar que AMI seleccione'. Puede obtener más información sobre el asistente de ruta aquí. La disponibilidad de un transportista se puede utilizar para asignar únicamente los camiones disponibles de un transportista. De esta forma, no será posible crear múltiples rutas para el mismo transportista y luego descubrir que no pueden cubrirlas todas. AMI ayudará aprendiendo de los cambios manuales realizados cuando cambias del transportista preseleccionado en una ruta, asegurándose de que la disponibilidad sea siempre precisa. Puede obtener más información sobre la disponibilidad del operador aquí. El equipo del evento diseñado por humanos: construido con maquinas

Autenticación multifactor Para aquellos que requieren protección adicional... ¿Qué es la autenticación multifactor? Autenticación multifactor es un proceso en el que se solicita al usuario durante el proceso de inicio de sesión una forma adicional de identificación, como ingresar un código en su teléfono celular o proporcionar un escaneo de huellas dactilares. ... Algo que tenga, como un dispositivo confiable que no se duplique fácilmente, como un teléfono ¿Cuáles son los beneficios de MFA? El primario beneficio de la autenticación multifactor es que brinda seguridad adicional al agregar protección en capas. Cuantas más capas/factores se implementen, más se reduce el riesgo de que un intruso obtenga acceso a sistemas y datos críticos. ¿Cómo funciona en Evento? Si soy un usuario de autenticación multifactor... Esta guía lo guiará para comenzar a usar MFA Login Login to Event through 3t-event.com Validation check Type in your provide username. This is your email address you signed up with Event access if successful you will get Event access. Login Login to Event through 3t-event.com 1/8 ¿Cómo funciona en Evento? Si soy un usuario de autenticación de factor único... Los usuarios de autenticación de un solo factor aún tendrán que ser validados por nombre de usuario para verificar su configuración de seguridad, pero si se identifican como SFA, obtendrán acceso al evento sin la necesidad de pasar por un segundo control de seguridad. ¿No está funcionando para mi? Inicié sesión pero no he recibido un SMS o una llamada telefónica Recuerde, MFA es por inicio de sesión/número de móvil. Para usar, cada usuario debe tener su propio acceso al Evento. no pueden usar acceso compartido. Si está utilizando una cuenta de acceso compartido, no podrá agregar su dispositivo móvil para verificarlo. Cada usuario que desee acceder a una cuenta MFA deberá tener su propio inicio de sesión de usuario. ¿Mi número de móvil ha cambiado? Qué hago ahora ? Si es necesario actualizar el número de móvil, si el usuario principal se va, por ejemplo, Será necesario restablecer MFA para que el nuevo usuario pueda agregar un nuevo número de teléfono móvil. Comuníquese con Customer.Success@3t-europe.com para reiniciar. El equipo del evento diseñado por humanos: construido con maquinas

Inicio / Línea de productos CONECTAR ¿Has probado la demostración del evento? * CONNECT se proporciona de forma gratuita a todos los operadores invitados a utilizar la plataforma de eventos. 18 p1 manage cost additions carrier 18 1/7 CONECTAR 'Una aplicación para que los transportistas ganen visibilidad y administren de manera efectiva la administración de su cuenta' Como transportista, tiene el requisito de proporcionar información específica a la cuenta para la que está trabajando. Manténgase CONECTADO a estos requisitos en tiempo real a las Cuentas en las que trabaja. CONNECT Assist le dirá qué acción debe tomarse y cuándo, todo en la misma aplicación web. CONECTAR incluye las siguientes funciones: Una lista de rutas VIVAS con su estado frente a cada requisito (Plan aceptado, seguimiento, POD, Factura) Un asistente de Dashboard para administrar 'lo que está actualmente pendiente' KPI's en tiempo real para impulsar el proceso Se requiere POD y carga de múltiples POD a través de la aplicación CONNECT POD Estado de la factura, posibilidad de agregar ajustes de costos, cargar POD Dirija la notificación de oferta y la asignación directamente a DOCK Estado en VIVO de sus remolques en cada MUELLE de clientes *Cualquier cuenta que use DOCK o ROUTE, cuando inviten a un transportista, el transportista recibirá automáticamente CONNECT

Movimiento 3T ¿Qué es el Movimiento...? 3T Carrier Database es una ventanilla única para nuestros socios, La base de datos consta de varios métodos de soluciones de transporte. Carga completa grupaje Paquete o empaquetar Exportar importar Carril Mar Aire A granel Volquete Cama plana Cada socio ha creado una biografía de los servicios y la flota y nuestro proceso de enlace simple hace que ponerse en contacto con los socios sea tan simple como leer un mensaje de texto. simplemente encuentre a través de Mis operadores y conectar Es tan simple como eso.. Este socio ahora está vinculado directamente a usted a través de un evento y pueden comenzar a trabajar juntos a través de nuestro portal de eventos Documentos Los documentos legales de cada socio se cargan en el almacén de documentos y se pueden ver según sea necesario, Fácil seguimiento y Epod Al seleccionar qué socio se adapta a su operación, tenemos la opción de permitirle ver quién opera usando la aplicación 3T-Incab, esto se destaca en el perfil de los transportistas y se puede activar en cuestión de momentos, lo que facilita los procesos operativos Servicio de oferta de carga inteligente basado en su historial de eventos pasados, perfil y requisitos actuales. Tarifas sin regatear, POD instantáneo y pago garantizado. Conéctese gratis a más trabajos que funcionen para usted... Disponible ahora... La APP de Carga CONECTADA - INCAB Minisitio INCAB

Cómo...? Control de transporte... Háganos una pregunta Si no pudo encontrar la información que buscaba en nuestra base de conocimientos... Háganos una pregunta Est. delivery date Provided by your carrier Carrier name The carrier division Service level All the services from your account Agreed tariff rate Provided by the carrier from your agreed tariff. Select a carrier Click to select Retail tariff rate Without an agreed tariff, today you would pay this.

Inicio / Centro de aprendizaje Póngase en contacto con el equipo de eventos 3t Si tiene alguna pregunta para el equipo del evento, complete el informe a continuación. Para la formación utilice el Centro de aprendizaje, Para sugerencias aquí Para la Mesa de Soporte aquí.

Top of Page Privacy Policy Security Policy Las políticas del evento Política de privacidad Nuestros principios de privacidad Si no lees nada más, por favor lee esto: El principio de privacidad más fundamental que sigue 3T Logistics Ltd ("nosotros", "3T", "nos" y "nuestro") es que, de manera predeterminada, cualquier cosa que agregue a la plataforma de control de EVENTOS de 3T es privada para su empresa. Es decir, los archivos compartidos, los pedidos agregados dentro de una aplicación de control de EVENTOS específica requieren autenticación como miembro de ese equipo. 3T es el custodio de los datos en nombre de las empresas que utilizan la Plataforma de control EVENT. No poseemos los datos de los usuarios de EVENT. Los usuarios de EVENTOS son dueños de sus datos. A ellos les gusta así y a nosotros también. En 3T creemos que más transparencia es mejor que menos. Intentamos que nuestro producto sea fácil de usar, con configuraciones y opciones que sean fáciles de encontrar y comprender. Esto es bueno para la privacidad, bueno para el producto y bueno para los clientes y usuarios de 3T. La privacidad va de la mano con la seguridad y la confidencialidad. Vemos que estas cosas son las tres patas que mantienen el taburete equilibrado y erguido. Cada uno es tan importante como el otro y si falta uno, el taburete no se sostiene. Todos son muy importantes para nosotros y los tomamos muy en serio. A los efectos de las leyes, leyes y reglamentos de protección de datos aplicables, el controlador de datos es 3T Logistics Ltd. Estamos registrados en Inglaterra y Gales con el número de empresa 03973355 y tenemos nuestro domicilio social en 5 Smith Way, Grove Park, Enderby, Leicester, LE19 1SX. 2. Información que recopilamos y recibimos Recopilamos diferentes tipos de información. Parte de ella es identificable personalmente y parte no es identificable o agregada. Estos son los tipos de información que recopilamos o recibimos: Información que nos das Esta es información sobre usted que nos brinda al completar formularios en nuestro sitio o al comunicarse con nosotros por teléfono, correo electrónico o de otra manera, incluye información que proporciona cuando se registra para usar nuestro sitio, se suscribe a nuestro servicio y cuando reportar un problema con nuestro sitio. La información que nos proporciona puede incluir su nombre, dirección, dirección de correo electrónico y número de teléfono e información financiera y de tarjeta de crédito. Cualquier información que agregue a su perfil es visible para otras personas de su equipo según su nivel de permiso. Dato de registro. Cuando usa el control de EVENTOS, nuestro servidor registra información automáticamente, incluida la información que su navegador envía cada vez que visita un sitio web o su aplicación móvil envía cuando la está usando. Estos datos de registro pueden incluir su dirección de Protocolo de Internet, el tipo y la configuración de su navegador, la fecha y hora de su solicitud, información sobre la configuración y complementos de su navegador, preferencias de idioma y datos de cookies. Los datos de registro no contienen contenido de mensajes y no se eliminan de forma rutinaria. Información del dispositivo. Además de los datos de registro, también podemos recopilar información sobre el dispositivo en el que está utilizando la aplicación EVENT, incluido qué tipo de dispositivo es, qué sistema operativo está utilizando, la configuración del dispositivo, los identificadores únicos del dispositivo y los datos de fallas. El hecho de que recopilemos parte o toda esta información a menudo depende del tipo de dispositivo que esté utilizando y su configuración. Información de geolocalización. El GPS preciso de los dispositivos móviles se recopila solo con su permiso. Las direcciones WiFi e IP recibidas de su navegador o dispositivo pueden usarse para determinar la ubicación aproximada. 3. Galletas Acerca de las cookies Cuando usa o accede a la Plataforma de control de EVENTOS, podemos usar pequeños archivos de texto que contienen una cadena de caracteres alfanuméricos llamados cookies para mejorar la experiencia general, entre otras cosas. Una cookie es una pieza de datos almacenada en el disco duro o navegador del usuario que contiene información sobre el usuario. La información de las cookies por sí sola generalmente no nos proporciona información para identificarlo personalmente. 3T puede utilizar tanto cookies de sesión como cookies persistentes. Una cookie de sesión generalmente desaparece después de cerrar su navegador. Una cookie persistente permanece después de que cierra su navegador y puede ser utilizada por su navegador en visitas posteriores a la Plataforma de control de EVENTOS u otros sitios web. Por lo general, usted puede eliminar las cookies persistentes. Revise el archivo de "Ayuda" de su navegador web para conocer la forma correcta de modificar la configuración de cookies y eliminarlas. Cookies que utilizamos Utilizamos cookies para los siguientes fines: (a) Autenticación: utilizamos cookies para identificarlo cuando visita nuestro sitio web y cuando navegar por nuestro sitio web. (b) Estado: utilizamos cookies para ayudarnos a determinar si ha iniciado sesión en nuestro sitio web. (c) Personalización: utilizamos cookies para almacenar información sobre sus preferencias y para personalizar el sitio web para usted. (d) Seguridad: utilizamos cookies como un elemento de las medidas de seguridad utilizadas para proteger al usuario cuentas, incluida la prevención del uso fraudulento de las credenciales de inicio de sesión, y para proteger nuestra sitio web y servicios en general . Cookies utilizadas por nuestros proveedores de servicios (a) Nuestros proveedores de servicios usan cookies y esas cookies pueden almacenarse en su computadora cuando visita nuestro sitio web. (b) Utilizamos Google Analytics para analizar el uso de nuestro sitio web. Google Analytics recopila información sobre el uso del sitio web mediante cookies. La información recopilada relativa a nuestro sitio web se utiliza para crear informes sobre el uso de nuestro sitio web. privacidad de google La política está disponible en: https:/www.google.com/policies/privacy/. Gestión de cookies La mayoría de los navegadores le permiten negarse a aceptar cookies y eliminarlas. Los métodos para hacerlo varían de un navegador a otro y de una versión a otra. No obstante, puede obtener información actualizada sobre el bloqueo y eliminación de cookies a través de estos enlaces: (a) https://support.google.com/chrome/answer/95647?hl+en(Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox) ; (c) http://www.opera.com/help/tutorials/security/cookies/(Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- administrar-cookies (internet Explorer); (e) https://support.apple.com/kb/PH21411 (Safari); y (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). El bloqueo de todas las cookies tendrá un impacto negativo en la usabilidad de muchos sitios web. Si bloquea las cookies, no podrá utilizar todas las funciones de nuestro sitio web. 4. Cómo usamos su información Usamos su información para lo siguiente Prestación del servicio de EVENTOS. Utilizamos la información que nos proporciona para cumplir con nuestras obligaciones derivadas de los contratos celebrados entre usted y nosotros y para proporcionarle la información, los productos y los servicios que nos solicita. Para autentificarte. Entender y mejorar nuestros productos. Para mejorar el producto, debemos entender cómo lo usan los usuarios, a esto lo llamamos solo.COMMUNITY. Tenemos una buena cantidad de datos sobre el uso y tenemos la intención de usarlos de muchas maneras diferentes para mejorar nuestros productos, incluida la investigación. Esta política no pretende imponer ningún límite a lo que hacemos con los datos de uso que se agregan o anonimizan para que ya no estén vinculados a un usuario de EVENTO. Investigar y prevenir que sucedan cosas malas. Trabajamos arduamente para mantener EVENT seguro y para prevenir abusos y fraudes. comunicándome contigo Resolviendo sus problemas y respondiendo a sus solicitudes. Si se comunica con nosotros con un problema o pregunta, utilizaremos su información para responder a esa solicitud y abordar sus problemas o inquietudes. Mensajes de correo electrónico. Es posible que le enviemos correos electrónicos administrativos y de servicio. También podemos comunicarnos con usted para informarle sobre cambios en nuestros servicios o nuestras ofertas de servicios. Estos mensajes se consideran parte del servicio y no puede optar por no recibirlos. Además, a veces enviamos correos electrónicos a los usuarios de EVENT sobre nuevas funciones de productos u otras noticias sobre EVENT o 3T. Puede darse de baja de estos en cualquier momento poniéndose en contacto con nosotros en service.desk@3t-europe.com . Los datos personales que procesamos para cualquier propósito o propósitos no se conservarán por más tiempo del necesario para ese propósito o propósitos. 5. Divulgación de su información Usted acepta que tenemos derecho a compartir su información personal con: Cualquier miembro de nuestro grupo, lo que significa nuestras subsidiarias, nuestra última sociedad de cartera y sus subsidiarias, tal como se define en la sección 1159 de la Ley de Sociedades del Reino Unido de 2006. [HS1] Nuestros proveedores de servicios de pago. Compartiremos datos de transacciones con nuestros proveedores de servicios de pago solo en la medida necesaria para procesar sus pagos, reembolsar dichos pagos y atender quejas y consultas relacionadas con dichos pagos y reembolsos. Puede encontrar información sobre las políticas y prácticas de privacidad de los proveedores de servicios de pago en [URL]. 6. Seguridad 3T toma medidas razonables para proteger la información que nos proporciona como parte de su uso del servicio de 3T contra pérdida, uso indebido y acceso o divulgación no autorizados. Cuando ingresa información confidencial (como las credenciales de inicio de sesión), encriptamos la transmisión de esa información mediante la tecnología de capa de conexión segura (SSL). Seguimos estándares generalmente aceptados para proteger los datos personales que se nos envían, tanto durante la transmisión como una vez que los recibimos. Sin embargo, ninguna transmisión electrónica o de correo electrónico o mecanismo de almacenamiento digital es totalmente seguro o está libre de errores. Para obtener más información sobre las prácticas y políticas actuales con respecto a la seguridad y la confidencialidad, consulte nuestras Prácticas de seguridad; mantenemos ese documento actualizado a medida que estas prácticas evolucionan con el tiempo. 7. Sus derechos Si los datos que nos proporciona son datos personales, tiene derechos principales en virtud de la ley de protección de datos, que incluyen: - el derecho de acceso; - el derecho a la reflexión; - el derecho de supresión; - el derecho a restringir el procesamiento; - el derecho a oponerse al procesamiento; - el derecho a la portabilidad de los datos; - el derecho a reclamar ante una autoridad de control; y - el derecho a retirar el consentimiento. Tiene derecho a la confirmación de si tratamos o no sus datos personales y, en caso de que lo hagamos, al acceso a los datos personales, junto con cierta información adicional. Esa información adicional incluye detalles sobre los propósitos del procesamiento, las categorías de datos personales en cuestión y los destinatarios de los datos personales. Siempre que los derechos y libertades de los demás no se vean afectados, le proporcionaremos una copia de sus datos personales. La primera copia se proporcionará sin cargo, pero las copias adicionales pueden estar sujetas a una tarifa razonable. Tiene derecho a que se rectifiquen los datos personales inexactos que le conciernen y, teniendo en cuenta los fines del tratamiento, a que se completen los datos personales incompletos que le conciernen. En algunas circunstancias, tiene derecho a que se eliminen sus datos personales sin demora indebida. Esas circunstancias incluyen: los datos personales ya no son necesarios en relación con los fines para los que fueron recopilados o procesados; usted retira el consentimiento para el procesamiento basado en el consentimiento; el procesamiento es para fines de marketing directo; y los datos personales han sido tratados ilícitamente. Sin embargo, existen ciertas exclusiones generales del derecho de borrado. Esas exclusiones generales incluyen cuando el procesamiento es necesario: para ejercer el derecho a la libertad de expresión e información; para el cumplimiento de una obligación legal; o para el establecimiento, ejercicio o defensa de reclamaciones legales. En algunas circunstancias, tiene derecho a restringir el procesamiento de sus datos personales. Esas circunstancias son: usted impugna la exactitud de los datos personales; el procesamiento es ilegal pero usted se opone al borrado; ya no necesitamos los datos personales para los fines de nuestro procesamiento, pero usted necesita datos personales para el establecimiento, ejercicio o defensa de reclamaciones legales; y usted se ha opuesto al procesamiento, en espera de la verificación de esa objeción. Cuando el procesamiento se haya restringido sobre esta base, podemos continuar almacenando sus datos personales. Sin embargo, solo lo procesaremos de otro modo: con su consentimiento; para el establecimiento, ejercicio o defensa de reclamaciones legales; para la protección de los derechos de otra persona natural o jurídica; o por razones de interés público importante. Si considera que nuestro procesamiento de su información personal infringe las leyes de protección de datos, tiene el derecho legal de presentar una queja ante una autoridad supervisora responsable de la protección de datos. Puede hacerlo en el estado miembro de la UE de su residencia habitual, su lugar de trabajo o el lugar de la supuesta infracción. En la medida en que la base legal para nuestro procesamiento de su información personal sea el consentimiento, tiene derecho a retirar ese consentimiento en cualquier momento. El retiro no afectará la legalidad del procesamiento antes del retiro. Puede ejercer cualquiera de sus derechos en relación con sus datos personales notificándonos por escrito. 8. Cambios a esta Política de Privacidad Podemos cambiar esta política de vez en cuando y, si lo hacemos, publicaremos cualquier cambio en esta página. Si continúa utilizando EVENT después de que esos cambios entren en vigencia, acepta la política revisada. Si los cambios son importantes, podemos proporcionar un aviso más destacado o solicitar su consentimiento para la nueva política. 9. Contáctenos Puede contactarnos: (a) por correo, utilizando la dirección postal 3T Logística Ltda. parque de la arboleda, 5 Camino Smith, Enderby, leicester LE19 1SX (b) utilizando el formulario de contacto de nuestro sitio web c) por teléfono: +44 (0) 116 240 5940 (d) por correo electrónico, usando service.desk@3t-europe.com Privacy Policy Politica de seguridad Cada Propietario y cada Usuario (tal como se define en nuestros Términos de servicio) que usan aplicaciones de control de EVENTOS esperan que sus datos sean seguros, confidenciales y privados. Entendemos lo importante que es esto para nuestros clientes y trabajamos lo mejor que podemos para garantizar que se cumplan las tres expectativas. Revise la información a continuación con respecto a nuestras políticas y prácticas actuales, junto con nuestra Política de privacidad y Términos de servicio. Este es un documento vivo y lo actualizaremos a medida que evolucione nuestro servicio y cambien las prácticas de la industria. 1. Seguridad Como empresa, utilizamos el servicio para casi todas nuestras comunicaciones. Garantizar que el servicio de eventos permanezca seguro es vital para proteger nuestros propios datos. La seguridad de su información es necesaria para nuestro éxito como empresa. A continuación se presentan algunos detalles sobre nuestras prácticas de seguridad. 2. Tráfico cifrado por defecto, en ambas direcciones Event usa AES de 256 bits, admite TLS 1.2 para todos sus mensajes y usa el algoritmo de intercambio de claves ECDHE_RSA. Supervisamos de cerca los resultados de la comunidad de seguridad y trabajamos con prontitud para actualizar el servicio a fin de responder a las nuevas vulnerabilidades a medida que se descubren. 3. Auditorías Externas de Seguridad Contratamos a firmas de seguridad externas respetadas que realizan auditorías regulares de Event para verificar que nuestras prácticas de seguridad sean sólidas y monitorear el servicio a la luz de nuevas vulnerabilidades descubiertas por la comunidad de investigación de seguridad. 4. Ubicación física segura Nuestros servidores están ubicados en los centros de datos de Microsoft Azure. Han dedicado una parte completa de su sitio a explicar sus medidas de seguridad, que puede encontrar aquí: https://www.microsoft.com/en-us/trustcenter/compliance/default.aspx 5. Equipo experimentado Incluso antes de EVENT control, nosotros (como 3T) hemos estado brindando servicios en Internet durante mucho tiempo. Somos buenos en eso. Los miembros de nuestro equipo de ingeniería, garantía de calidad y operaciones técnicas tienen experiencia y mantienen sus habilidades actualizadas a medida que evolucionan las mejores prácticas de la industria. Hemos codificado, probado y administrado servicios que se ejecutan en miles de servidores físicos en centros de datos de todo el mundo y aportamos la sabiduría colectiva que viene con muchas décadas de práctica segura al funcionamiento del servicio 3T. 6. Funciones de seguridad para miembros del equipo y administradores El mayor riesgo de seguridad para cualquier sistema suele ser el comportamiento de sus usuarios. Queremos brindarle las herramientas que necesita para proteger sus propios datos. Por ejemplo, registramos cada vez que se inicia sesión en su cuenta, anotando el dispositivo utilizado y la ubicación de la conexión, y ponemos a su disposición estos registros de acceso. Los administradores de cuentas pueden revisar los registros de acceso consolidados para todo el equipo. También facilitamos que cada usuario cierre de forma remota todas las conexiones de eventos y cierre sesión en todos los dispositivos autenticados con sus credenciales de eventos en cualquier momento (por lo que si usted o uno de sus compañeros de equipo pierde su teléfono o computadora portátil, no tiene mucho que hacer). preocuparse). Continuaremos implementando funciones adicionales que le permitirán tener más control sobre la seguridad de su propio entorno de eventos. También agregaremos más opciones para que los administradores de cuentas establezcan políticas de seguridad internas, como establecer requisitos de fortaleza de contraseña o requerir el uso de la funcionalidad de bloqueo de PIN para las aplicaciones móviles de Event. 7. Disponibilidad Entendemos que usted confía en el control de EVENTOS para trabajar. Estamos comprometidos a hacer de EVENT control un servicio altamente disponible y ultra confiable con el que siempre puede contar. Construimos sistemas que toleran la falla de computadoras individuales o centros de datos completos, mantenemos muchas copias de sus datos en línea para redundancia, practicamos medidas de recuperación ante desastres con frecuencia y siempre tenemos personal disponible para resolver rápidamente incidentes inesperados. 8. Confidencialidad Consideramos que la información que comparte con sus usuarios de control de EVENTOS es privada y confidencial. Aplicamos controles estrictos sobre el acceso de nuestros empleados a los datos internos y nos comprometemos a garantizar que sus datos nunca sean vistos por nadie que no deba verlos. Si bien la operación del servicio de control de EVENTOS no sería posible a menos que hubiera algunos empleados técnicos con suficientes permisos del sistema para permitirles acceder y controlar el software que almacena e indexa el contenido que agrega a su aplicación de control de EVENTOS, este equipo se mantiene pequeño a propósito. y tienen prohibido usar estos permisos para ver los datos del cliente a menos que sea necesario hacerlo. Todos nuestros empleados y contratistas están sujetos a nuestras políticas con respecto a los datos de los clientes y tratamos estos temas como asuntos de la mayor importancia dentro de nuestra empresa. Si, para diagnosticar un problema que tiene con el servicio, necesitamos hacer algo que exponga los datos personales de su empresa a uno de nuestros empleados en un formato legible, le pediremos su consentimiento antes de tomar medidas. Nuestra plataforma generará automáticamente una entrada de auditoría de dicho acceso. Hay circunstancias limitadas en las que alguna vez compartimos contenido de clientes sin obtener permiso primero. Estos se describen en nuestra Política de privacidad. Security Policy

Inicio / Centro de aprendizaje Se trata de volver a CONECTAR Lee, mira, escucha y aprende. ¡Estamos aquí para ayudar! Háganos una pregunta Si no pudo encontrar la información que buscaba en nuestra base de conocimientos, envíe su pregunta por correo electrónico a: support@3t-europe.com ¿Qué es reCONECTAR...? reCONNECT es una plataforma para que los clientes administren POD, solicitudes de adición de costos y facturas. También es un lugar para administrar cómo sus operadores usan CONNECT Es el gemelo de CONNECT. reCONNECT ha sido diseñado en torno a la filosofía de autoservicio de eventos, actualizándolo a través de notificaciones y su Tablero cuando se deben tomar medidas. Por ejemplo, una nueva factura cargada o POD solicitado devuelto. A medida que el operador afecta a CONNECT, los eventos que requieren su atención se actualizan inmediatamente en su Tablero. reCONNECT también es un multi aplicación de cuenta, lo que le permite administrar diferentes cuentas sin necesidad de múltiples detalles de inicio de sesión. Primeros pasos con reCONECTAR. Para acceder a reCONNECT, solicite acceso a su Gerente de Línea y un SuperUsuario lo invitará. Siga el proceso de invitación y se le dará acceso a la Cuenta que lo invita. Vamos... ¿Cómo aprovecho al máximo reCONNECT... What is reCONNECT? As an administrator, its everything important to you in one place... reCONNECT is a central point to control POD's Cost addition approval Invoices approval Invoice batches Reports Providing full control and visibility to manage costs. What is your Carrier Integration Store? The 3t Event Carrier Integration Store provides a list of all the carriers that we have direct integrations with from FedEx to Schenker. They include parcel integrations through to Freight integrations. Each integration can have different services. For example DHL will provide rating, labelling, electronic manifesting, address vailidation, commercial invoice documentation and LIVE tracking... Freight integrations might include electronic manifests and BOL The Store will tell you what to expact from each integration. In the section below it describes how to use the Store. How do i add a new user to ROUTE? To add a new question go to app settings and press "Manage Questions" button. What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What are the benifits of using this service to the carriers own service? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have bought KIOSK. What do i do now? Congratulations! You can follow the 'How to configure KIOSK' Decide on the PC you want to add the actual KIOSK to, the one that drivers / gatehouse will use. Login to your Event account Select the KIOSK tile on your HOME page in Event. This will open up the configuration view for KIOSK Select the Download menu item KIOSK will download on this PC (you may need IT assistance in permissions for ADMIN at this point) Follow the on screen downloader for KIOSK until it successfully downloads Log out of Event Find the Kiosk application on the PC Click open You will see the below and the KIOSK will be automatically linked to your DOCK and ready to use. Any questions please contact: service.desk@3t-europe.com What is Event? Event itself is the platform onto which you can add different products or processes to create a virtual logistics ecosystem. A virtual Bay Management application to enforce process to control your inbound and outbound movements. Specific products will interact with others so as you add them Event will create the connections automatically. So imagine adding applications to your smartphone. As you add them, these applications ask to use certain services the phone itself holds, e.g. location services etc. We call this your virtual Event environment. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do i get started setting up DOCK? As soon as you have selected to take on a DOCK subscription you will automatically be taken through the setup wizard. By the end of the wizard you will have created or added DOCK to your Account and have a LIVE, fully functional, virtual representation of your warehouse bays and processes. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What is CONNECT? From collection to invoice, CONNECT is your all in one application to get work smarter. It is simply a carrier portal that provides consolidated information from all the 3T accounts a carrier works for in one place. It brings together plan confirmation, POD upload and cost management and invoicing. CONNECT is a web based application and can be accessed from: www.3t-event.com Everything in one place. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Whats is VITALS? It is everything that is important to you in Event Account management. It is your Event Account, your Carriers, your Locations. It is your companies presence on Event. It is how you setup manage your Account. What is POD? Enter your answer here What is Allocate? To add a new question go to app settings and press "Manage Questions" button. What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. How do i get INFORM? You can add INFORM to your Account from: www.3t-event.com/inform You must be the Account owner What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do I customise Create Order ? The Create Order product can be customised to only show the fields and inputs that are important to your process. Customisation can only be actioned by an Advanced user. To customise, simply open Create Order and click on the '...' 3 dots in the top right hand side of the screen. See below. There is a tutorial in the below section to guide you through your 1st customisation. How do I logout of Event? You can logout of Event from the menu, by clicking in the top left corner of Event or by clicking on your profile and logout from the drop down. Can i manually add an order to ROUTE? Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library What service levels do you have for TNT? Enter your answer here How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use How can I send you a POD? Enter your answer here I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. Why VITALS? Event VITALS controls most of the way Event works for you. If its incorrect here, its incorrect for your operation! So its vital that the information is added in full and correct. How does the KIOSK know to connect to my DOCK automatically? When you purchased KIOSK and logged back in again we automatically added KIOSK to your Account. KIOSK has been designed to look for a DOCK presence and if it finds one will connect to it. Why would i want to use it? Enter your answer here Can i only see parcel deliveries? No, you can view all deliveries through INFORM. To get LIVE tracking you will need to be using carriers that have that ability or are using our INCAB product. Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. How many users can i invite to DOCK? You can invite as many as you want. There is not limit. Simply use the invite user function. The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. What are the minimum requirements to use Event? Recommended Browsers 3T Logistics recognizes the diverse Operating Systems, Devices, and Internet browsers our customers are using. While we want every customer to have the best possible experience, we recognize that it is impossible to develop applications that work identically, efficiently, and effectively with all browsers and versions. We also recognize that testing on every browser version and device combination is no longer possible as many new browser versions are deployed on aggressive weekly or bi-weekly schedules. 3T Logistics currently supports the following Web Browsers: Chrome General Workstation Requirements 1024x768 resolution or higher is required for the core products Minimum hardware requirements: Dual Core 1.6GHz or faster with RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) Event does not support beta versions of Operating Systems or Web Browsers. Label printer recommendation: Zebra GK420t / ZT410 or similar. Label size 6x4 All system requirements are subject to change based on product version. If you are using Direct-to-print labelling you will be required to have Adobe Acrobat Reader installed. Internect connection The better the internet connection you have the better the speed. This becomes more important depending on the services you are using. For example: we use a LIVE service to generate rates and labels for our parcel application. A slow connection will mean the time you wait for a label to print could be 5 seconds or it could be 10 seconds. We test with a 70mbps download speed. We generate labels from a carrier in 6 seconds. What are the benifits of using Event to the parcel carriers own websites? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. What service levels do you have for TNT? Enter your answer here What is Tracking? Enter your answer here How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. How do i get access to VITALS The owner of each Event Account is by default given a Vitals subscription, providing access to Account, Carriers and Locations functionality. The owner, having an Advanced subscription, can invite new users to their account and then increase their Standard subscriptions to included VITALS. Please remember that with great power comes great responsibility... This is your Kung fu and it is strong! How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. How do i change carrier in ROUTE? Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box Do you have a help function built into Event incase I need any? Event has an assistant built in. Use the '?' at the top right of each screen to get a short 'tour' of each screen. Also keep a look out for the blue circles with a '?' in the middle, found next to some of the input fields. These tooltips provide information to explain what they mean. Lastly from the Event menu you can get to the Event Learning Centre Why do I need to do this? Enter your answer here Why can't i see VITALS? If you were invited to Event then you will have a Standard subscription. To view VITALS you will need to be increased to an Advanced subscription of given the module by the Event Account owner. We are not able to action this for you... Can anyone use INFORM? INFORM is built for you to be able to monitor all your deliveries in one place. It requires an Event account and a username and password. We create 'Track My Delivery' for your customers. No login, they just need a tracking or reference number. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. I have an error in downloading DOCK. What do i do? Check you have access to download on the PC your are using. Check the PC has the correct requirements for running KIOSK. Check you have access to the correct ports. Checkout the 'KIOSK download help' question. Contact: service.desk@3t-europe.com How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc How does it work? CONNECT works as a process flow from accepting a job through to invoicing the job. At each step in the journey of the Route the CONNECT assistant will tell you what needs to be done. From 'you need to accept the Route and choose a collection time' to 'you have an invoice to upload'. As you complete each action the next one becomes available. For example, you cannot action a Route cost until you have confirmed delivery. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i buy a product to add to my Event platform? You can download products directly from our Event Products page. Click here Step by step guide, see below... How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. How do I know when I need to upload a POD? Enter your answer here Can i stop a carrier from adding a new or updating a current reservation ? Do you want carriers to be able to add and edit reservations whenever they want to on your DOCK? By default we allow this, it creates a dynamic environment true to operational theatre but in reality you might want to protect a day from any additions for changes unless you make them. In this case you need to implement some business rules... In DOCK Control click on the configuration action button (3 dots) on the upper far right. The configuration view will open Click on the menu item called 'Business Rules' There will be 2 options. Prevent a new reservation being added from a specific point Prevent a current reservation from being edited from a specific point To use either of the rules all you need to do is to add the number of hrs from 00:00 of the day you want to 'freeze' and click 'on' So, as an example of how this rule works - consider its today. You have a setting of 12 hrs as the business rule for stopping new reservations being added for the next day. That means at midday today, no carrier can add a new reservation for anytime tomorrow. The current time is 11:58 A carrier can add a new order for tomorrow The current time is now 12:01 The carrier cannot add a new order for tomorrow. By default if this rule is on a carrier can not add a new order for the current day. note: this rule is not applicable to Account Admin users. They have the ability to add reservations as they wish. How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. I can't open the KIOSK. What am i doing wrong? The KIOSK itself is the application that the arriving and departing drivers will use. It is downloaded onto a PC rather than accessed directly from Event. As an owner of the product you can only configure the KIOSK screens from your PC. You cannot access it from Event directly. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. Why should i use INFORM and not the carriers own portals? You can of course but we provide all your deliveries, regardless of carrier in one place. No need to login to multiple different portals, we will bring all tnat information to you. Can you explain how the Event platform works operationally? Event is a platform that in itself does nothing until a user adds Applications to it. Applications from our Event store include DOCK, ROUTE, INFORM. The Event platform controls permissions, new users, user profiles, Accounts... When a user decides to invest in the platform they will be guided through the following process: Select the product that you are interested in from the Event store on 3t-event.com. This will take you to the Event access screen. We cannot login as you have no Event profile yet so you need to select the Create Event Profile. Follow the instructions and create your Event profile. Once successful as you are a new user implementing a new product you will be taken through the setup wizard immediately for that product. During this process, if this is your 1st product you will need to create your companies Account profile. Account creation is at individual site level. So if you have 2 sites in different parts of the country you need to create an Event profile separately for the 2nd site, following from point 1 above. Once you have completed the setup wizard for the application you will be guided through Profile completion and some interactive training for your new Event HOME page. If you want to add another application to your Event platform then you select the product from 3t-Event.com. Login to Event when asked and we will associate the new application to the account you previously created for you so there is no need to add any further Account information. Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. Can i add issues to DOCK? You can add an incident to a reservation by clicking on the '3 vertical dots' in the top right corner of the booking slot and selecting 'Add incident' from the dropdown menu. The incident blade will open to the left of the DOCK. It will have the reservation number already populate. You can select an idcident reason and use the free text field to add any further explainations. If any attachments need to be added, they can also be added. The reservation slot will now show an incident icon to make users aware that the reservation now has an incident status. It is possible to clear the resrvation number from the incident in cases where you just want to add an incident thats not linked to a specific reservation. To do this simply click on the red cross to clear the reservation number. Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What will I see? CONNECT is a very visual tool. There is a section to show the Route summary, the actions required for each Route and the Dashboard widgets that tell you the status of each main action. See the tutorial below these questions for a more detailed tour.... The CONNECT screen will only show LIVE Routes. These are defined as: 'Any Route that has been offered to you and not actioned through to on an invoice that has yet to be approved by the Customer'. If you reject a Route offer we will remove immediately. When an invoice you have uploaded gets approved we will immediately remove all associated Routes from the CONNECT view, so you only ever see Routes that mean something to you. What is the Home page? Use the '?' in the top right corner of the Home screen to take the 'Home page tour What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. When i click on the VITALS link all i see are 3 circles on a map. How do i proceed? The menu for VITALS is a map showing 3 blue circles, one for each VITAL. Select the one you want access to and it will open on the right hand side. The map will populate with all enteries associated to the VITALS selected. You can also drop the VITALS filters down in the map view and select the VITALS and the search requirement at the same time. For example, to search for a carrier called 'Acme Transport', select the filters to Carrier VITALS, then in the search box add Acme Transport. The carrier account will populate on the right hand side. If i already provide tracking do I still need to do this? Enter your answer here What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. Can I send multiple POD's at once? Enter your answer here How do I get an Event account? Getting an Event account requires you to subscribe to at least 1 product from the Event store. You can select the product from here. How do i add bays in the setup wizard? We provide, by default 1 bay. You can see this in the bay dropdown. To add more bays you can either: Select from the dropdown the actual number you need. This will update your virtual DOCK on the right side of the screen. On the virtul DOCK on the right side of the screen, click on the blue '+' to add additional bays. Once added you additional bays you can rename them by right clicking on a bay on your virtual DOCK on the right side of the screen and typing in the name you want. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. How do i add new users to my Event? First, you need to have a ADMIN or Advanced profile. If you do.... The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. Each time some new joins, we will let you know... Step by step guide, see below... Why can't i customise my Create Order product? You will need to be an Advanced user or above to customise the product. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. I want to add KIOSK to multiple PC's. Can i do that? Yes, the licence you purchased is for multiple PC's. You will need IT to help add to these or you can add to each one manually. How do I know the POD reference to rename the image to? Enter your answer here How do I get access to CONNECT When you start to work for an Account, the Account admin will invite you to join. The guide below explains what will happen. If i need a carrier to have tracking how do they give it to you? We have full integrations with all the main parcel carriers, providing LIVE tracking. [DHL, FedEx, UPS, TNT, Hermes, Yodel, Royal Mail] We also have over 200 integrations with the parcel providers in most countries including all the post officies. We have devloped a smartphone app for carriers without their own tracking, integrated directly into INFORM. They just need a phone. We are also adding new integrations all the time to our Carrier Store. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Can i add my own logo to Kiosk? Yes, in KIOSK - Configuration - General - Upload your company logo. You can change this any time you want. How do I get my first quote and create a shipment? Login Make sure your carriers have been added (if applicable). Click on Create a Shipment in the left menu panel Enter From / To address detail Enter your Origin Postcode code and Destination Postcode: Enter Item Details You will need to enter the quantity, dimensions, weight, and value. If you have multiple shipments within one order that have different dimensions or weight, click Add another Item. Select Origin and Destination Add-ons as needed Enter Reference Numbers (not a necessary step but it is available for use) Use the dropdown to select the any applicable reference ID’s. Selections include: Shippers Order (Invoice Number), Customer Order Number, Customer Reference Number, Purchase Order Number, Bill of Lading Number, Other Enter corresponding value or data into the Number field. Click the plus sign (+) to add another reference identifier (if needed) View Rate Options Click Continue to view rates on the next page. If no additional services are needed, the rates returned will be accurate If any accessorials need to be added, click on the line for the carrier you would like to use. Your origin and destination service options will present below. By selecting an Add-on, the service and corresponding cost will be included in the quote presented on the right side of the page. Enter Pickup and Delivery Information Select the Pickup Date (this should be the first date the shipment is available) Enter the pickup and delivery address details Enter any important Delivery instructions (not required) Click Continue to Review and Confirm your order Review and Book Click Book Shipment to automatically dispatch your shipment to ShipHawk. You should receive an order confirmation receipt shortly after. The Bill of Lading (BOL) and Labels will be available immediately. For consideration: Estimated transit time is displayed for each carrier. Transit days do not include the day of pick-up or weekend/holidays for calculation. Additional services may add days to your estimated transit time. What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can i search for a POD? In reCONNECT, select the '% of POD's outstanding in total' widget. This will open the reCONNECT POD view. User the 'search' function to find a POD. see below for the guide on 'how to find a POD' What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can my customer get notified of a delivery? You can activate notifications for each end customer separately. A notification can be an email, an SMS for both. There are 4 notifications: 1. Stock allocated 2. Carrier assigned 3. Out for delivery 4. Delivered You can select the ones you prefer to send. If i request a POD, what happens?" Event will trigger a notification to the carrier associated to the delivery. It will also update the carriers Dashboard with the request. Your widget 'No. of requested POD's returned' will update at the bottom with the number of POD's reuested but not yet returned. How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. I can't save my order. I just get red stars against fields? The red stars represent fields that your advanced user has deemed 'required'. You cannot proceed until you have added a value. How do I add new carriers to my Event Account? Carriers can be added to your DOCK using the 'Invite carriers' function. Click on the large blue '+' in the top right corner of the DOCK Control view. The 'Invite new carrier' function will show (see image on the right) You can add their e-mail address or select from the 'Event carrier list' to see if they are already registered. Select 'Invite' to send your invite. The 'new' carrier will immediately receive an -mail notification and instructions on how to join you in Event. You will receive a notification once they have accepted. Will will help by providing a predictive text function a you type in a carrier name. If they are in the Event Carrier pool they will show. You can also select 'My Carriers' to view the Event Carrier Pool, search for a carrier and invite. If the carrier you want is not available, select the blue '+' to invite a new carrier using an e-mail address. Once they have accepted we will automatically add them to 'My Carriers' and they will be ready for you to use. How long will it take to generate a label? The time it takes to generate a label through the Event Label service will be dependant on your internet speed. Below are some examples of the times expected based on In the above internet speed test the time you can expect it takes to return your label is 4 secs 20 labels requested through the Bulk Print service will take approximately1m 20s In the above internet speed test the time you can expect it takes to return your label is 5 secs 20 labels requested through the Bulk Print service will take approximately 1m 40s Tested using: https://broadbandtest.which.co.uk I want to add multiple products. How do i do this? You need to subscribe to each product one at a time. For the 1st product you will add in your Account details to create your Event Account and then follow the setup wizard. After that each additional product you subscribe to the Event assistant will recognise you from your login details and automatically add the product to your account, then you will folllow the wizard again to setup. We recommend that you invite users to your Event environment once you have subscribed to all the products you need as you can invite users in bulk for multiple products rather then individually for each product. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop I have a POD error on upload. What do I do? Enter your answer here What is the Access all code? The Access All Code provides the holder with the ability to bypass the Kiosk requirements. Adding the number as a reservation will immediately open the barrier control (if one is being used). We recommend that this number is changed regulary and is at least 4 digits long. You can use numbers and / or letters. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com Do i need to add carrier e-mail addresses on the Account setup page? The carrier invite on the Account setup page lets you find or add carriers early in the process so they can be up and running by the end of it. The setup process will take approximately 10 miniutes. By the end of that you will want to be able to use DOCK. DOCK needs carriers, either to add reservations or to be allocated a reservation. Adding them as early in the process as possible means they are very likely to be ready for you at the start... What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc I can't add a POD or cost addition to my invoice. Whats gone wrong? Enter your answer here I have subscribed to a product i don't want. How do i remove it? Please contact service.desk@3t-europe.com Why don't i have 'use system rating' option in Carrier selection? You need to setup a Parcel carrier account in Event. 1. Setup a free account in Carrier Vitals - Add New Parcel Carrier 2. Have a look at the carriers available for integration. 3. Setup an account with a parcel carrier of your choice through their website. 4. Select the carrier you have setup an account with and add those details to 'Add New Parcel Carrier'. We will take care of the rest. 5. Your new carrier integration will immeditely be available for you in Create Order. Why do i get 2 labels from DHL Express? DHL provides a Waybill for each label or multi peice label set. Each shipment you despatch carries a waybill number, you will find this number at the top of the waybill along with the barcode (it is recommended that the sender's copy of the Waybill is kept on file until a delivery is made). Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i add my own cost addition reasons types? Yes, you can use the Event reCONNECT default reason types, add in your own reasons or use a combination of both. The function to change the reason types are in the reCONNECT configuration. 1. Open the configuration view and select '1' from the dropdown. 2. Type in the reason into the text box and click 'ADD' 3. The new reason will be added to the Available Fields. Use the transfer function to move across to Selected Fields. 4. Once in the correct position in Selected Fields, click SAVE. 5. You have now added a new Cost Addition reason type... How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc How do i add my carriers using the setup invite process? 1st, it is always better to check if your carrier already has a profile in Event. Enter the carrier name and we will lookup it up and give you results for it or anything close to it for you. If the one you want is shown, select it and try the next name or click invite. If the carrier you want does not have an Event profile then you can enter an e-mail address to your contact and they will be invited to your DOCK. If a carrier does have a profile in Event already you have full control of them on your Account. You data is secure with your own Event environment. The use of the carrier is at your own discreasion. dd Can i add my own H&S information? You can add personalised H&S information as a .txt (microsoft notepad). If you require translated versions of your H&S document we provide the function to upload against each lanaguage but do not currently support translation of the original document. Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. What does Create Order enable me to do? Its simply really - to add a manual order and allocate to a carrier of your choice for delivery or collection. An order is bag, box, pallet, a full truck load collected from an address and delivered to a different address. You can add your order, arrange collection automatically with the haulier and print a label all from this one product or just use it to create orders for your transport planning team to schedule. With Create Order you follow a set of; 1. Select a shipping date 2. Choose collection and delivery address 3. The quantity and type of packing item you want moving 4. Add product details as required. 5. Choose how to move it. Parcel carrier, haulier etc 6. Add any instructions 7. Print a label if requred, push to your selected haulier or to your transport planning screen What is a reCONNECT widget? A widget is simply a reporting tool in a dashboard that provides the user the current state of the information it is reporting on. It reduces the need to look for actions that need to be taken, instead those actions and issues come to you. For the Invoice upload, the widget quickly informs the user if they have had any new invoices uploaded that need to be actioned and once action tells the user they are upto date. How do i activate label consolidation? Event automatically gives you consolidation (multi peice) congsinments. Being directly integrated with each carrier, consolidation is automatically applied based on the carrier and the revised rate applied to the consignment upon labelling. There is no need Note: not all parcel carriers provide consolidation savings. UPS and DHL for example do. DPD do not. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do i have to finish the DOCK setup wizard in one sitting? You will need to finish it to be able to use DOCK but yo do not have to do it all in one go. The setup will take less than 10 mins, depending on your DOCK complexity. To stop the setup wizard simply click on the 'x' in the top right corner. We will take you to your HOME screen. You will see a reminder in your 'Event actions' on the right of the HOME screen that you must complete the setup to use DOCK. Clicking on the DOCK tile on your HOME screen will restart the setup wizard from the point you left it. Is it possible to add my company name to Kiosk? Yes, you can add your own compny name as you want to see it. Kiosk - Configuration - General - Company name How do i navigate around DOCK? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of'blades' Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: 1. Status 2. Summary 3. Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: 1. Blade drag '+' Selection will allow you to rearrange the blade position 2. close 'x' Selection will close this blade 3. Configuration '...' (see DOCK Configuration) 4. Help '?' Will provide information about this blade. Navigate by menu's The menus options for each blade are located under the blade title header. In the image opposite you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive Selecting on will open up a new view in the same blade Navigate by booking slots Clicking on a booking slot will have 2 different outcomes Click on a FREE slot and you will be navigated to the Create Reservation view. (see image below) Click on a booked slot and the RESERVATION Control blade will open on the menu STATUS (see image above) ADD IMAGE Navigate by Quick links - View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu - Complete This will let you automatically complete all status events in one go - Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] - Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click - Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] - Print manifest Select to print a manifest for this booking - Report system fault Select to report a system fault - Edit slot definition This function lets the user manipulate the definition of a booked slot. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do I have to Allocate every Route? Enter your answer here Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking How much does each product cost to use? Event is a SAAS (software as a service) subscription. Please contact our sales department for more information. sales@3t-europe.com How do i know what i need to add to create my order? Before you use this product an Advanced user will of customised the screen especially for you. So only the information that means something to you will be available to you. Some fields are required and must be added and some are used as required but all will be fields you can use. We also make some fields required by default such as addresses... Do i need an IT department to use Event? The majority of our products in Event can be downloaded from the Store and implemented by an operational user. Being a webbased application all you need to do is create an account, follow the wizard and start using the application. Why have i not received the full consolidated rate for my consignment? Event Process Order screen shows you any consolidation available. Each row in the grid (in the below image) is a label. Multiple rows mean consolidation savings are possible if the carrier you select offers that service. In Event, a label is given a status. This status dictates if a label can be printed / reprinted. 1. Label ready (R) - can be printed 2. Labelled (L) - has been printed once but can be reprinted 3. Despatched (D) - can not be reprinted as you have despatched the package. Each time you click on 'Print all Labels' button in the below image, Event will print any labels in 'R' status and reprint any labels already printed in 'L' status. This is to make sure you always get the best rate. If any of the labels are in 'D' status they will be ignored. You cannot 'undespatch' a despatched package. What is a DOCK status? The status view is basically a series of operational 'events' that, when actioned provide visibility on the position of the booking slot within that process. The main aim is to show on the DOCK schedule the current operational 'on DOCK' status of the booking slot. So, at a glance you can tell if behind, in front or if your DOCK is on target. How do we do this? Well we have an automated way to update a DOCK status and a manual way. You can integrate with DOCK and pass your status updates from your WMS to Event so it can update against the correct slot. You can also use the manual process built directly into DOCK to physically update the booking slot status as it happens and this is the one we will concentrate on now. How do you get to the Status view to update an event anyway? Well , you 1st need a booking slot that has been booked. Then simply click on the slot and the Status view will open up for you like magic.. At the top of the view is the Bay and time of the slot you are about to update just to be sure its the correct one... The status view has a few different sections: The event type Pick start, Vehicle on site etc This is the name of the event type within your despatch or Goods in process. We have created you defaults within the product but you can change them in the Status Configuration view. The status of the individual event This provides a visual on the events that have ben action upto a point. All of the 'circles' will start off as blue, as each status is selected the circles will change colour depending on when the event is actioned within the booking window. So, if the booking window is 14:00 for a 1hr slot and an Event is selected at 14:01 the circle will change to green. If an event is selected after the booking slot ends then we will set colour as red. Remember, if a blue circle the event has not been actioned. The time This is the time that the event actually took place. You will notice that the time to start with is the current time, if you click the event select button it will freeze the time and create the time stamp for the event. You can of course edit the time by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The date This is the date that the event actually took place. You will notice that like the time, the date to start with is the current date and if you click the event select button it will freeze the date and create the date stamp for the event. You can of course edit the date by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The event select button. This button confirms the event date and time. It will update the booking slot with the correct colour code for the event type. As events are selected and actioned they will update the DOCK View booking slot immediately How is a cost addition added to reCONNECT? Enter your answer here How do i setup multiple sites? An Account is a self contained unit. If you have multiple sites each site has its own individul Account. Company Acme Packaging has sites in Rugby and Leicester. Rugby and Leicester will each need to subscribe to Event DOCK separately In this case your Account name could be Acme Packaging [Rugby] for example and Leicesters would be Acme Packaging [Leicester]. Site names would be Acme Rugby and Acme Leicester respectively You can link Accounts together in a later process. Account Name = A name for your Account [this will need to be unique in Event] Account site = Usually your company name and site [usually this is the town] Account ID = You can add an ID [see image below Acme0012] How do i change the instructions for arrivals with a reservation number? We have procided 3 scenarios for vehicles arriving and in the configuration screen provide the functionality to allow you to 'rewrite' these to match your business requirement. For example: 'Same trailer arriving as collecting, bay is busy so please wait.' You may decide to rewrite this to say: 'The bay is currently busy, please park up on the left of the yard, turn your engine off and hand your keys in at the office.' Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. I have clicked Allocate widget but I cannot see the DOCK view. Enter your answer here What is 'Bulk Label' or 'Get ALL Labels' printing? Event provides multiple options for printing labels. 1. Individually per delivery (from Process Order) 2. Individually per delivery (scanning the HU barcode 3. By ROUTE (all labels on a single Route) By ROUTE will generate ALL labels for a ROUTE including calculating consolidation savings. Event will provide a label viewer with all labels in PDF format, configured to print correctly on 6' 3' label. How do I select a collection slot? Enter your answer here Can i configure the Status view in DOCK? We have designed and built DOCK to work for you but some things just can't be generic! There is no 'one size fits all' and because of this we have built DOCK with the ability for you to 'make it mean something to you'. To this end we have designed configuration screens. Navigation : you can access Status configuration from the Status view by clicking on the 3 dots '...' in the top right corner of the view The reset function will set the status configuration back to the original Event settings. You can deactivate a status type altogether and remove it fro m the view by toggling the on / off switch. You can rename the status types to something that fits your operation better. click on the 'x' next to the status you want to rename and type in the new status name. To change the default Event status colours simply click on the colour and select a new one. Now just save your changes and check out the new look. Your new status view look will be updated immediately. It is therefore preferable to make major configuration changes at the end of the day or a shift. What happens if i have chosen a parcel carrier and printed a label an then decide to cancel the order? Has the carrier been booked? Create Order will let you enter the information needed to book the carrier, print a label, get a rate. It wont book the carrier collection for you. You need to arrange for the local depot to collect when it suits you best, What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do i have to have a reservation number to get past the Kiosk? We understand that not all vehicles that need to pass through the Kiosk will have a reservation number. To this end we have provided 2 'non reservation number' ways to get through. Use the Access All Code Use the no reservation function. This lets the user add specific types of vehicle that will not get a reservation number but that need access but you want to log the time the come in rather than give out the Access All Code. So, you can add 'Contractor' or Wast collection' as types and inform these vehicles to select their specific type. Why do i need to action cost additions in reCONNECT? There are some situations where carriers are able to request cost additions. These can be waiting time charges or unexpected storage etc. These cost additions reasons can be managed by you so that only those you allow can be requested. A carrier cannot simply add a cost addition to their invoice. You must authorise it 1st. I have created an Account but i cannot see any applications? Enter your answer here I have added to many bays. How do i delete one? You can right click on your virtual bay on the right of the screen. This will give you a popup and at the bottom is a function called Delete Bay. You will be asked to confirm again before we remove it. You can add a new bay in at any time during the setup process or use the PREVIOUS button to go back to the correct sceen. What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What does the copy bay function do? In many sitiuations the same bay configuration is used on multiple bays if not all in a warehouse. To speed up setup we have provided the ability to simply 1-click copy an existing bay and replicate it. This can only be done when you have a bay already created in the correct configuration. You can also use this function where you might only need to change 10% of a bay, so copy it and just chnage that 10% rather than create from scratch again. When you select the copy function you will simply be asked to select the bay you want to copy and your DOCK assistant will do the rest. How do i add instructions for arrivals without a reservation number? Enter your answer here Is it possible to change the items in a booking slot? Enter your answer here What hardware setup is required to use the Event label service? Simply a label printer, connected to your PC either through USB or networked. There is no requirement to configure your printer. Labels are presented as PDF format to fit a 6'3' label for you by default. How do I know if I have a Route to allocate? Enter your answer here Can anyone access reCONNECT and action cost additions? Enter your answer here The address i want to use is not available. How to i add one? If you have added the required information and FIND has not brought back the result to are looking for then you can select the 'Create a new address'. See below image. This will guide you through the process to add a new address to your Account. I have a different bay setup on Friday to the rest of the week. How do i show this? During the DOCK setup process you are creating a generic day as in may cases most days are the same. At stage 8 of setup we copy this generic bay across each day of the week and give you the ability to select a day to make changes. So at this point you can make your Friday changes to Fridays template. Click on the day of the week to activate [green] or deactivate [blue]. Click on the dropdown to edit the individual days DOCK. The day you are about to edit will show as red to indicate you are in edit mode for that particular day. How does a DOCK blade work? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of consistant management pages or 'blades'. Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: Status Summary Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: Blade drag '+'. Selection will allow you to rearrange the blade position close 'x'. Selection will close this blade Configuration '...' (see DOCK Configuration) Help '?'. Will provide information about this blade. A blade can be dragged from right to left using the white '+' in the action menu above. They can be dragged larger / smaller from the side of the blade. How do i make a field required so that the user must add it? In the configuration screen, under the correct headed section make sure the field you want is in the 'visible parameters'. Then simply tick the box next to the field. Remember to save the change. Can I change a collection slot once I have selected it? Enter your answer here If i reject a cost addition will the carrier know about it? Enter your answer here Can i see the label before i print it? Event has a label viewer that enables you to view before you print. How do i add the arrivals types that don't have a reservation number? Kiosk - Configuration - Reservation Instructions - Point 3 We provide the ability for you to add upto 4 different types. Also the ability for you to translate these as required. I have incorrectly actioned a cost addition. What do i do now? You will need to contact the carrier directly. How do i add new translations or languages for Kiosk? We have translated the Kiosk main screens already for you into the following lanaguages: English Italian German Polish Spanish French Russian Portuguese Any configurable specifics such as H&S documents, instructions for entering the yard require ypou to translate as required based on the languages you use. If you only use English and Polish then just translate the above into Polish. Why can't i get a label for my order? Each address will go through the specific address vaildation of the carrier you have selected. Address validation is an important service, after all, we all want the package to be successfully delivered the 1st time around. Using Google is a good idea to check and validate an address you are unsure about. As an example: Good Address Name: 3t Logistics Ltd Address1: 5 Smith Way Address2: Grove Park Town: Enderby County: Postcode: LE19 1SX Country: United Kingdom Bad Address Name: 3t Ltd Address1: Smith Way Grove Park Address2: Town: Enderby County: Enderby Postcode: LE19 1SX Country: United Kingdom DOCK menu function The menus options for each blade are located under the blade title header. In the image below you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive. Selecting one will open up a new view in the same blade What are the different integration types? For DOCK to work it needs reservations, These reservations can be added in different ways: Manual entry. Either by the DOCK owner or by their carriers. Using a CSV file to import your reservations. Integration with our API from ROUTE or another planning tool. We provide you with the manual entry by default with your DOCK subscription. To use the CSV service simply contact out Servuce Desk who will help you map your data into DOCK. I have selected a parcel carrier but the delivery date / time is to late. What do i do? You can select the 'back' button in the 'Additional information' section. You will then need to select a different service level from the carrier. If you selected an 'economy' service, you may need to select a 'next day' service. Can I change the collection date? Enter your answer here Do i have to enter information on each screen? Each of the Kiosk screens provides instructions on what is needed to be added. There is a minimum requirement of information we require to help the Kiosk make its decisions. If the information is not compulsory we provide a 'skip' function. How do i know if i have actioned all my cost additions? Enter your answer here Is it possible to create a collection manifest for a Route? Yes. To access a Route Manifest follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Manifest' from the list 4. Save or print once generated. How does the 'Request vehicle' function work? Request vehicle, also called '1-click call to Bay' is a function allows you to call a waiting vehicle to the Bay without having to go and get them physically, send someone else or get them to keep checking with the goods in office if you are 'ready for them yet'! The service requires that the drivers mobile number has been entered into DOCK against the reservation. This can be done in 3 ways: The carrier adds before the vehicle arrives through their Event application CONNECT The driver adds through GO.KIOSK The driver provides on arrival and is updated against their reservation in the Reservation Control - Summary menu. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click What is Invoice? In Event, an Invoice is a consolidation of Routes. As soon as you confirm a Route is delivered, it is added to an invoice. The invoice grows as more Routes are added to it until the invoice end date is reached and the invoice becomes ready for payment. I have just got a 'opps, there is a problem' message. What do i do?" If you ever get this message you will need to close the Create Order page, go back to the HOME screen, then click back on Create Order and add order detail again. We apologise in advance if you do get this error. We use the information from th error to correct any issue or to inform you of any data problem. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress What is a DOCK Reservation? A DOCK Reservation is a request made against a booking slot in your DOCK for a vehicle to deliver or collect. There are 3 different types of slot Free slot - available to be booked Fixed slot - where the slot has been fixed for a specific carrier or for the DOCK team themseleves, for example Lunch. Reserved slot - one booked by a carrier to deliver in or collect. It is also possible to have an Empty slot - no slot for any of the above but available to be converted into one of the above at any time. Can i remove screens i don't need to use? The only screen that can be removed is the 'no reservation number' screen where you can add types of vehicles that might arrive that are never booked in. Contractors for example. How does an invoice get created? An invoice is created the moment you confirm a Route is delivered. We create the invoice reference for you and show it against each Route. This invoice reference must be added to the physical invoice to match for payment. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress Can i add the value of the package i am shipping for customs? Yes, you can add the value of the goods being shipped at package level in Create Order. In the section 'What's being shipped'. Once you have added the value we send this through thre parcel service to the carrier of your choice. How do i see the detail for a reservation? To see the detail for a booking slot reservation, Click on the booking slot in DOCK Control. The Reservation Control blade will open on the right Slect the menu item called Summary The reservation summary detail will open Why do you need trailer number again if it is already in DOCK? The trailer number updated in DOCK in advance is not always the most accurate. Things change and different trailers are used. For Arriving trailers we need to match against DOCK, that is why we do not prepopulate the Trailer field. For departing we need to make sure if collecting an already loaded stand trailer from a large site that we match the collected trailer to the one in DOCK. How do I add cost additions? Please see the guide below called 'Adding cost additions'. Do integrated parcel carriers add cost additions? Parcel carriers will not add cost additions through Event CONNECT. They will simply provide you with an invoice at the end of each week. If there are any differences between the carrier invoice and the Event invoice, due to redeliveries for example, then it is possible to add these cost additions into the carriers own CONNECT portal on their behal to keep the reporting accurate. Please contact the 3T Service Desk for login details. Do you have a generic pallet label in Event? Yes. To access a Pallet Label follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Pallet Label' from the list 4. Save or print once generated. Can i change the names of the Bays? Yes, you can edit the names. Right click on the bay name you want to change In the popup click on the Bay name field Type in the new bay name Click on the green tick The bay will update immediately What is a cost addition? A Route generally has a rate associated to it. Occassionally something will happen on a Route that requires an additional cost. We call this a cost addition. A cost addition can be added at either Route or Stop level. Do parcel carriers upload invoices? In the main, parcel carriers will not upload invoices. They will simply send their invoice to the account manager. There is no need in Event to upload the invoice through CONNECT currently. How do i select an equipment type for a delivery? This is only available for groupage carriers. You need to have a rate card that includes an equipment (vehicle / trailer types) based tariff. When imported we will present you with all the available carriers and equipment types associated to the delivery. You simply pick the correct one. If the one you want is not in the list check that it has been added to the rate card. What if i need to add more arrival scenarios? If you need more that the 3 offered please contact our support team who will advise you on the next steps. service.desk@3t-europe.com What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST 3rd party billing '3rd party billing is a form of billing where an intermediary handles the invoicing and payment between a purchaser and a vendor.' 3rd party billing is automatically assigned through ROUTE based on the carrier selected. If you then change carrier for any reason you can now update the billing as required. Adding an order through CREATE ORDER also now has the ability to add 3rd party billing information before you select your parcel carrier. If you see this message when changing a carrier, the current carrier has 3rd party billing associated to it.Follow the instruction to make the change without adding in new billing information... or select to update to the correct billling information Find the correct billing address. Simply type in the name to lookup the address... Click find to select from the results. If no address can be found you can try again by clicking on the 'x' or adding in the new address by selecting 'Create new address' How do I know I need to upload an invoice? Enter your answer here Can i hide a Bay if i don't want to see it in my DOCK view? Yes, you can hide a bay(s). Right click on the bay you want to hide In the popup click on the 'Hide [bay name]' This will automaticlly hide the bay and leave a line in its place Click on the green tick The bay will update immediately You can do this for multiple bays To unhide the bay: Click on the line btween the 2 bays Select 'Show [Bay name]' The Bay will automatically reappear. How can i add a cost addition to correct a parcel carrier invoice? Enter your answer here How does the Kiosk know where to send a vehicle on arrival? The kiosk will use 3 peices of information added during the arrival process: The reservation number The trailer number The Status of the bay We use the reservation number to determine that you are who you say you are but also to get the date, bay and time of the reservation. We match the trailer number you have addedin Kiosk to the one added in DOCK by the carrier to determine if the trailer can be loaded or if it is a drop trailer and a different trailer is being collected. We use the status of the bay the reservation is booked in at to deterimine if it is free or still in use. Together, these peices of information allow us to make a decision on where to instruct the vehicle to go to keep the yard as free from congestion as possible. What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST Can i add a cost addition myself for a carrier? Cost additions cannot be added through reCONNECT. They can only be added by the carrier through their own CONNECT portal. To add a cost adjustment for a non-parcel carrier you will need to contact the carrier and ask them to add it. For parcel carriers see question 'Can i update parcel carrier cost additions?' Is it possible to resize the DOCK view? Yes, depending on the number of bays you have it is possible to make your DOCK fit your screen. There are a couple of ways you can do this. Drag individual bays wider Use the resize function to increase both the lenght and width of the DOCK. Dragging the bay wider is acheived simply by clicking on the bay name and dragging the line to the left or right. You can also use the resize function below to increae the size. What happens if the carrier has not added a trailer number in DOCK? Where the carrier did not follow instruction and add a trailer number we will automatically park the vehicles arriving up as we do not know how to instruct them correctly within the yard. We log the failure of the carrier in adding the trailer number for you for KPI reporting. How do I upload an invoice? The CONNECT assistant will tell you when an invoice is ready to upload. (see the guide below these questions) You must create an invoice in PDF format, the simply upload to Event. Event will pass to the customer who will check and action it. How do i filter my DOCK? Visualise your LIVE DOCK DOCK is about control through visualisation. So you have already designed your virtual DOCK to match your physical one during setup but to get that fine control you are going to need to be able to filter your DOCK View multiple days View the status of each slot in your LIVE DOCK To open the filters click the 'Open Filters' link on the right side of the DOCK Control view, to close click a 2nd time. DOCK will automatically update to the current date when you open it but you can select to view upto 5 days at once by changing the date on the 2nd date filter. The date is shown down the left side of the DOCK. Your DOCK can be filtered by carrier, select a carrier from the list and DOCK will filter to show you all the reservations for just your selection. DOCK also has a 'current time' feature that you will see as a red line. It will match your current UTC time and automatically keep in sync with it. My invoice has been rejected. What do i do now? You will need to follow the CONNECT assistant and upload a new invoice. Sometimes a carrier will arrive to collect a trailer with only a unit. How do you deal with this? Where the unit is collecting only, we provide a function called 'unit only' in the trailer screen. The driver can click this to 'skip' the screen and we will remove any logging for a missing trailer number in DOCK. The vehicle will, by default, be asked to park up and ask for assistance. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. Can i use Kiosk on it's own or do i need DOCK? The 2 products have been designed to work with each other and so compliment each other both from a process point of view but also from a comformance point of view. To fully realise the potential of Kiosk it is advisable to use with DOCK. For purely an arrival on site toll and access process it can be used by itself. Why can't I upload an invoice? For an invoice to have its upload activated it must pass certain conditions. 1. All Routes with a collection date within an invoice period must be confirmed as delivered 2. All the Routes on the invoice must be agreed. 3. All cost additions must be approved or rejected by the customer. 4. The invoice period must have finished (00:01 Sunday morning) How do i add a reservation to DOCK? You can add a reservation to DOCK in 2 ways. Select a FREE slot on the day, time and in the bay you want to book.either. This will navigate you to the Create Reservation view Add the required information to create your reservation The date, time and bay will show at the top of the view The required information will be stared Click SAVE reservation or Save and Close reservation to close the Create Reservation view and be navigated back to the DOCK view. If you don't know eactly the date, time or bay or if you just want to input all your reservations and add to DOCK at a later date or time: Select the menu item in DOCK Control called 'Create Reservation' This will navigate you to the Create Reservation view The date, time and bay will be blank as you didnot select a booking slot Add the required information to create your reservation. This will include the date This will not add the reservation to the DOCK until you Allocate them manually to the required day, time and bay. [see How to Allocate a reservation] What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Can I add multiple invoices? No. An invoice represents a period of time. Currently this is pre-defined to a week. As you agree routes they will fill up an invoice. A route is associated to an invoice based on its collection date but only added to the invoice when delivery is confirmed. When all the routes are confirmed as delivered and agreed the the invoice will close. You will then be instructed to add an invoice. If a Route is agreed to be added after this invoice is rasied and approved then a new invoice will need to be raised. How do my carriers add a reservation? Your carriers can add reservations for you. Send the carrier the information on exactly what you want delivering or collecting They can then enter the reservation through CONNECT, their Event portal. They will allocate the reservation to your DOCK at a date, time and a bay. You can dictate when they can add reservations either by defining the date or by using DOCK's business rules to restrict what your carrier can do and when. [see Does DOCK have any business rules built in to it?] Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. How do i Allocate a reservation to DOCK? Enter your answer here Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. What does the booking slot quick links button let me do? Navigate by Quick links View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu Complete This will let you automatically complete all status events in one go Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] Print manifest Select to print a manifest for this booking Report system fault Select to report a system fault Edit slot definition This function lets the user manipulate the definition of a booked slot. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. Can i remove fields from Create Reservation? Enter your answer here Will KIOSK work with any other DOCK software? Yes, KIOSK can be connected to other DOCK systems. Please contact: sales@3t-europe.com Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. What are my options for setting up KIOSK in my yard? KIOSK is best suited to being linked with a security barrier. It can be used in a number of ways: On a single regular PC in a gatehouse On a single touchscreen tablet as self service with no gatehouse On IN and OUT PC's in a gate house On IN and OUT touchscreen tablets as self service with no gatehouse In an office with goods in or despatch Really, the choice is yours... Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. What is an invoice period? As a default, an invoice runs from 00:01 Sunday morning for a full week. A Route with a collection date that falls within this period will be added to the invoice. The invoice cannot close until all the Routes on the invoice have been agreed and any cost additions have been approved or rejected. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Can i change the default issues to make them fit my business? Enter your answer here How do I add fuel surcharge Currently a fuel surcharge must be added to a Route as a Route cost addition using the fuel surcharge reason type. Enter your answer here Enter your answer here Enter your answer here Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Do you have a DOCK roadmap to show furture enhancements? Yes, we have a roadmap to show whats coming up Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. What is Carrier Vitals Event encourages Accounts to connect with different carriers easily. As connections are made the carriers are added to the Accounts Carrier Vitals. Its a place where an Event Superuser can effect connected carrier related activites. For example: adding availability for a specific carrier, activating a carrier as FLEET, setting fuel. All these activites are done through each carrier, giving the Account control. Where activites affect specific applications and are not carrier specific they can be actioned in the configuration for that application. For example: deciding with carriers to activate for auto agree route costs. This is in the configuration for reCONNECT as it is a general setting, specifically for Invoice. Un recorrido por reCONECTAR ¿Qué es y por qué tengo que usarlo? Tu guía completa para reCONECTAR reCONNECT Select the 'yellow', reCONNECT application.. reCONNECT Dashboard The Dashboard is your tool for managing the administrative processes around agreeing costs, POD returns, Invoice approval. It brings directly to you the actions you need to take to keep the process moving smoothly... Dashboard - Uploaded invoices When a carrier uploads an invoice you can action it by approving or rejecting it from this widget reCONNECT Select the 'yellow', reCONNECT application.. 1/8 Cómo encontrar un POD En algún momento, un cliente pedirá un POD. Esto es como... ...encuéntralo, visualízalo, guárdalo, envíalo. reCONNECT Select the 'yellow', reCONNECT application.. reCONNECT POD widget Click on the widget '% of outstanding PODs' reCONNECT date filter results reCONNECT will return a set of results for you to action reCONNECT Select the 'yellow', reCONNECT application.. 1/8 Gestión de costes adiciones Cómo controlar los costos del transportista... Esta guía explica cómo aprobar y rechazar los costos solicitados por el transportista. reCONNECT Select the 'yellow', reCONNECT application.. Cost addition requests The Cost Addition widget tells you when you need to act. Every cost addition request will update the widget. As you action them they are removed... Closing the Cost Addition widget When you have actioned all the cost additions, simply click the HOME menu option and the widget will update to show you the current status of outstanding cost additions. reCONNECT Select the 'yellow', reCONNECT application.. 1/10 Configuración - Adiciones de costos Gestión de códigos de motivo de adición de costes... Esta guía explica cómo aprobar y rechazar los costos solicitados por el transportista. reCONNECT configuration As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business. Cost addition configuration The cost addition configuration involves selecting where to add the reason and what reason to add... Carrier view in CONNECT The carrier CONNECT application will be updated immediately. reCONNECT configuration As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business. 1/12

Top of page What is Event? Inicio / Centro de aprendizaje Trabajando con usted... Procedente de todas partes, visible en un solo lugar Háganos una pregunta Si no pudo encontrar la información que buscaba en nuestra base de conocimientos, envíe su pregunta por correo electrónico a: clienteéxito@3t-europe.com diseñado por humanos: construido con maquinas What is Event? Primeros pasos con el evento UAT/QA. ¿Cómo se 'obtiene' Evento? El evento es un ecosistema de gestión de transporte de autoservicio y ha sido diseñado para que usted lo implemente. Su punto de partida es seleccionar un producto de la Tienda de eventos - Línea de productos Aproximadamente 20 creación de cuenta mínima Si tiene alguna pregunta o necesita ayuda, puede comunicarse con el Equipo de Éxito del Cliente del Evento . Asegúrate de configurar la calidad HD 1080 ¿Qué más necesito...? El centro de aprendizaje de eventos El Centro de aprendizaje de eventos proporciona toda la información que necesita sobre cómo usar cada producto. Entonces, cuando invite a cada departamento, bríndeles acceso al centro de aprendizaje para su producto. Por ejemplo, Despatch necesitará Aprendizaje de MUELLE, Equipos de planificación Aprendizaje de RUTA. tengo una pregunta Si necesitas ayuda, no dudes en preguntar....