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Home / Product Line Our connect API landing page is below, here you can download the swagger, see example json requests and code examples. https://event3tdev.developer.azure-api.net/ Once you are ready to get started please send an email over to servicedesk@3t-europe.com . We will send you back an API key that you can use for testing purposes. Carrier Connect API An API for Carriers to plug into Event This API allows carriers to pull data from Event, update Event with tracking, shipping labels and much more. Retrieve a route from Event In Event each of your routes will have a unique id number, this id can be found in connect. This unique identifier can be used to communicate with Event through our API and pull back route data for a specific route id. Example below. https://event3tdev.azure-api.net/carrierconnect/route/1e11Em49 This will return all the route detail for this route and all the detail for each of the stops on the route. Get all routes by collection date You can also pull all your routes for a given collection date. https://event3tdev.azure-api.net/carrierconnect/routes/2022-09-07 This will return a collection of routes, it will still included all the stop level detail. Get all customers you are connected to in Event If at any time you want to see all of the customers you are connected to in Event, you can call the operation below. https://event3tdev.azure-api.net/carrierconnect/accounts/ No parameter needs to be passed, we will identify who you are by the key you have passed in the request. Update routes and stops in Event The connect API also gives you the ability to send us information and update your routes/stops in Event. For example the below operation can be used to send us back shipping labels, documents and costs. https://event3tdev.azure-api.net/carrierconnect/stops/ Send us tracking updates You can send us back tracking information using the operation below, there is also the option to send us back GPS information so we can track the shipment on route. https://event3tdev.azure-api.net/carrierconnect/trackingevents/ Need us to push updates to you? If you need us to push information to you we have got you covered, using the operation below you can register a url for us to send webhook notifications to. https://event3tdev.azure-api.net/carrierconnect/trackingevents/ Currently, our recommended best practice for securing Webhooks involves using basic authentication and HTTPS on your endpoint. This will help prevent any altering of any information communicated to you by 3T, prevent any third parties from seeing your webhooks in transit, and will prevent any third parties from masquerading as 3T and sending fraudulent data. 3T performs certificate validation and requires any TLS-enabled (HTTPS) webhook recipients to have a certificate signed by a public trusted certification authority. We do not support sending webhooks to over SSLv2, SSLv3, or any connection using so-called export-grade ciphers. The example response shows the webhooks event you will receive to your endpoint once it is enabled.

Top of Page OASIS v's Event Integration simplified... Home / Learning Centre The Oasis What is The Oasis...? The OASIS is the 3T process for integrating with Event. Order data in and routed data out. What is Event..? Event is the 3T Transport Management Platform. It can receive from you orderline / sku level data, pack and consolidate it to create shipments for routing optimisation through the selection of the optimial equipment type and carrier. It can update these orderlines from triggers sent by you and re-optimise these shipments and routes. It has custom build Packaging, consolidation and both carrier and routing optimisation algorithms What will you need? You will need to be able to send Event accurate, live order information. A new order, when 1st received Any updates to that order already sent to Event [changes to date, quantity, manufacturing estimate etc] To tell Event if it has been cancelled To confirm to Event that it has been despatched [the actual despatch quantity and the POD reference] Where do we start? The integration is an order file. It is also the life cycle of this order as it goes from being a NEW order, through UPDATED [maybe Req Date or quantity] to being despatched [COMPLETE]. The OASIS is made up of several sections: The design of the xml order files Required data fields Optional data fields Custom data fields The send of the xml order files The export of the planned data back from Event Who needs to create the integration? The requirement is to create an OASIS format output that can be imported into Event. This can either be actioned by your internal IT or through a 3rd party comany that can do the translation from your format and process into the Oasis format In the below example, you can see a 3rd party translation company in GREEN. If the integration is direct between Event and your WMS / ERP, the GREEN section would be ignored. Where do i get the specification? This is the specification for designing your integration Inbound order files [NEW, UPDATE, COMPLETE, CANCEL] The OASIS schema 04-01-2021 Sheet 1 = The specification. Design what you want to send.The data fields available, what they mean. Sheet 2 = an example of a NEW xml creation from the schema Sheet 3 = an example of a COMPLETE xml created from the schema Do you have any examples of actu al files? Below are examples of NEW / UPDATE and CANX prefix files using the most popular data fields These are the same with differemt prefixes The COMPLETE file has some different data filelds The OASIS schema NEW / UPDATE / CANX 21-11-2020 .DAF file The OASIS schema COMPLETE 22-11-2020 .DAF file You can use the specification above to map the 'required' data and then decide on what other information you want to provide that means something to you. For example, providing a delivery date for your orders, tell us if the order goes 'on hold' or add 'product' information. Once you have decided on the data to send in addition to the required information, you can build your order xml. Examples of these xml's can also be found above to help you. OASIS integration has 3 levels of complexity: Required data (i.e. source and delivery address) Optional data (i.e. delivery instructions) Custom data (i.e. specific data to you, such as reference numbers) The OASIS process flow NEW To Event From Event Data flow and validation OASIS Send once Send multiple Send multiple API or SFTP NEW order UPDATE order CANCEL order Transport export Routed orders Send once Send once COMPLETE Despatched order Invoice export Optional Send once Example data Unique order number Coll date Del Date Pickup address Destination address Handling unit total Product desctiption ... ... Unique order number Coll date Del Date Pickup address Destination address Handling unit total Product desctiption ... ... UPDATE or CANCEL ROUTE file Carrier name Coll date Del Date Route No Stop No Order numbers Products ... ... Unique order number Coll date Del Date Pickup address Destination address DespatchedHU total Despatched Product ... ... COMPLETE What does Required mean? This is the start of the process. Here we provide you with the data fields that must be included in the build of your Event integration This is the base information we require to make Event work so you can deliver orders to customers What does Optional mean? This is the 2nd part of the process, the Optional data stage. Here we have provided you with the data fields that are most frequently used in enhancing Event integrations. For example you may want to add product information, not just HU level or maybe a collection date or delivery instructions. You have the option to decide... What does Custom mean? The OASIS integration looks to provide you with the most common types of data for your order and in most cases this is enough. But for some customers, they have data types specific to them. For those we have created Custom Fields Custom fields need to be added to the correct section. If you are adding a new item that relates to a product, add it to the product section, if a reference, in the reference section... What does NEW, UPDATE etc actually mean? Order receipt Orderlines from order book integration Address Coll date Del date Booking times Equipment Order numbers Incoterms ... Consolidation [Existing orders] Validation [schema] Can an order be consolidated to an existing order already received? NO YES Find matching orderline and consolidate orderlines on the route Packaging will take all the orderlines provided and calculate the optimal 'package'. Looking at size, stacking, rotation, tilt, to provide a volume. Packaging algorithm Pack the order to calculate the volume. Create a new Stop Check fit on existing route, vehicle size. Recalculate packing and add back to existing route. We use our own global address database and Google servies to validate addresses provided. Address validation Set collection / delivery dates from transit times Auto reoptimise the updated Stop within the day plan Closest together Stops Booking windows Size of Stop Stop instructions Vehicle capacity Best carrier reallocation ... Check plan optimisation Check all ACTVE routes for best Stop placement Can Stop be reoptimised in current ACTIVE day plan? NO YES Equipment carrier Equipment location Best cost Availability Priority ... ... Create new route Update day plan NEW prefix to an order file This is a brand new order that has never been sent to Event. For an order number [which MUST be unique] you will only ever send 1 NEW order file If you send a NEW and then another NEW for the same order number we will ingore the 2nd order file In this case you should have sent an UPDATE after the NEW How does Event know? We use the order number to identify if we have already got it in Event. What if I have different products for the same order number, so multiple new orders for the same order number? Then you will identify them by using the field in the specification to differentiate. 0123456_1 - Product A Required 0123456 Optional 1 0123456_2 - Product B 0123456_3 - Product C UPDATE prefix to an order file This is a change made to an existing NEW. For example, your customer service team update the required delivery date on an order. You will generate and send the same format as the NEW file but with a PREFIX of UPDATE and the new required delivery date. Not just the required delivery date field but the whole order message again. Our process will check the order number, look for the prefix and then identify the update made. Then make this update in Event for the operations team. How does Event deal with these updates in a LIVE environment? In Event we use different status to represent where in the process the order currently sits. We actio the update in different ways based on its current status. COMPLETE prefix to an order file This is a change made to an existing NEW or UPDATE It is specifically sent at the point the order is despatched for delivery [this is usually the despatch team updating what actually left the warehouse] For example, An order is loaded onto a vehicle. The planned quantity is 12 plts but only 10 are ready in time for loading, so despatch will update your system with 10 plts. You create a new order message, prefix COMPLETE and update the DESPATCHED fields with 10. The format is the same as NEW and UPDATE apart from the following fields need to be completed: - you will need to tell HU's us what was despatched for delivery - you can optionally tell us what Product quantity was actually despatched - you will need to tell us the POD reference that your users will search for a POD by. Example 10</ QTY_DELIVERED> and if you are using Products field 2000 What about short deliveries. How do you send the remaining items on the order number? So sometimes not all the product for a delivery is ready at the point of departure. Its goes short. So the COMPLETE order message [from above] will say 12 plts to deliver but only 10 plts were despatched. That means you still have 2 plts to send. In this situation you have 2 options in OASIS: To close the order in your system and to create a new order number for the 2 plts. To use the field to show that it Previous Despatch lets you indicate to OASIS that you want the same order / line number to NOT be ignored [remember, as we already have that combination as a COMPLETE]. By setting the Previous Despatch OASIS will now use order / line / prev destach to check for uniqueness. If that combinatin is unique, allow import. Example for 12plts 0123456 1 Now at point of despatch only 10plts where ready. You have a remaining 2plys that you still want to deliver on the same order / line number combination. 0123456 1 1 CANCEL prefix to an order file This is a change made to an existing NEW or NEW. Not to a COMPLETE. It is the same format, with just a different prefix, 'CANCEL'. This prefix is to be used when an order / line is fully cancelled. If it is cancelled for tomorrow because the customer wants it 6 days later, then its an UPDATE, so update the date If you delete the order in your system, please sent that to Event as a CANCEL. What if the order message fails? Event has an import error function that picks up on failed schema and bad data for correction What file name do I use? The file name will be your agreed Account name and a date/time stamp. The time to seconds. Example: 'ACMEPACKAGING-NEW-11102020234712' 'ACMEPACKAGING-UPDATE-11102020234712' 'ACMEPACKAGING-COMPLETE-11102020234712' 'ACMEPACKAGING-CANCEL-11102020234712' What am I creating? You will use the specification to design your own integration based on the data you want to send. Making sure you have included all the required data fields. You are creating a service to generate and send an xml file from a trigger in your business for: A NEW order is created An order is UPDATED An order is CANCELLED An order is COMPLETED [Despatched] How am I sending it? It will be either ftp or sftp. You can set this up or we can for you It is triggered each time a new order is created, updated, despatched or cancelled. or use our API... You can use our API if you prefer. You will need to subscribe and get an account, then you can follow the documentation to design and test. Go Take me to the developer portal What data can i receive back? When all the routing and scheduling is complete you will want to know how the orders were combined to create routes. We can provide data back to you at 2 different points in the process: At the point a route is accepted by a carrier This will provide data by route on what orders, when, the cost and delivered by who At the point a invoice is created This will provide information on cost additions and final invoice costs The OASIS export schema Transport file 31-01-2022 The OASIS export schema Transport file example 22-01-2022 .TXT file The OASIS .xsd Transport file 31-05-2022 .TXT file The OASIS Transport file example, simple 08-02-2022 .TXT file The OASIS Transport file example multi HU and Stops 08-02-2022 .TXT file The OASIS export schema Invoice file tbc The OASIS export schema Invoice file example tbc A Transport file is sent to you at the point the carrier accepts the route offer What do you do now? Lets get started. Define your operational process to create your integration Use the spreadsheet to get the required data Decide if you need any of the optional data or have custom requirements. Use the xml examples to help build your order message files. When you are ready to test, we can provide an environment for you. We can help check and validate your integration. Send us your OASIS integration spreadsheet Create the xml using the example and send to us for each prefix for an example order Ask us any questions Contact details for OASIS support Email: antony.pratt@3t-europe.com Email: Chad.martin@3t-europe.com Email: Scott.pemberton@3t-europe.com OASIS v's Event How does OASIS affects Event status? Event is controlled by its many different status. These control the stage in the Event process where an order sits and therefore how it is affected by the different prefixes OASIS uses. This will help you understand the impact a late UPDATE will have if a carrier is due to collect it in 20 mins Let's go... How does Event deal with OASIS updates How does OASIS affects Event status? API or SFTP Error handling Format validation To Event Order packing metaheuristics Order consolidation service Carrier selection NEW order Send once To Event From Event Order routing Address validation Default or Custom update rules Default or Custom update rules UPDATE order Send multiple CANCEL order Send once Sent when carrier accepts route NEW, MODIFY, CANCEL Transport export Send multiple Provides the despatched qty Provides Despatch note information COMPLETE Despatched order Invoice export Optional The Event Team

Top of Page INCAB demo What is INCAB? INCAB design specification INCAB on mobile demo Home / Learning Centre Keeping you mobile... Helping to keep you relevant... What is INCAB...? It's LIVE GPS tracking, it's delivery / collection exceptions, it's instant electronic POD. It's a smartphone app... more to follow... What is INCAB? coming Q1 2020 Ask us a question If you couldn't find the information you were looking for within our knowledge base, email your question to: antony.pratt@3t-europe.com INCAB demo Let's go... How does INCAB work? INCAB demo The below demo shows only the base progress through INCAB for a collection and x2 Stop delivery. Part 1 Click to view Part 2 Click to view The below demo shows specifically the route offer reject / accept process in INCAB Click to view The below demo shows the INCAB desktop app for managing drivers Click to view demo INCAB design specification INCAB design specification. INCAB v.02 19-09-2019 INCAB for DEMO INCAB on mobile demo Expo Client Get app from app store: Login to Expo: antony.pratt@3t-europe.com Sparhawk72 INCAB is linked to 'Aggreko Transport'. It will be populated with test routes. Publish routes to Aggreko Transport and they will populate on INCAB. To refresh INCAB when adding a route, shake the phone to get to EXPO 'reload manifest' To demo the app, please use the Project = 'incab'

Top of Page Q&A Invite a carrier Carrier integration Transit days Rate card Fuel surcharge Home / Learning Centre Event VITALS Everything that's VITAL to you... Account VITALS Carrier VITALS Location VITALS Q&A What is reCONNECT? As an administrator, its everything important to you in one place... reCONNECT is a central point to control POD's Cost addition approval Invoices approval Invoice batches Reports Providing full control and visibility to manage costs. What is your Carrier Integration Store? The 3t Event Carrier Integration Store provides a list of all the carriers that we have direct integrations with from FedEx to Schenker. They include parcel integrations through to Freight integrations. Each integration can have different services. For example DHL will provide rating, labelling, electronic manifesting, address vailidation, commercial invoice documentation and LIVE tracking... Freight integrations might include electronic manifests and BOL The Store will tell you what to expact from each integration. In the section below it describes how to use the Store. How do i add a new user to ROUTE? To add a new question go to app settings and press "Manage Questions" button. What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What are the benifits of using this service to the carriers own service? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have bought KIOSK. What do i do now? Congratulations! You can follow the 'How to configure KIOSK' Decide on the PC you want to add the actual KIOSK to, the one that drivers / gatehouse will use. Login to your Event account Select the KIOSK tile on your HOME page in Event. This will open up the configuration view for KIOSK Select the Download menu item KIOSK will download on this PC (you may need IT assistance in permissions for ADMIN at this point) Follow the on screen downloader for KIOSK until it successfully downloads Log out of Event Find the Kiosk application on the PC Click open You will see the below and the KIOSK will be automatically linked to your DOCK and ready to use. Any questions please contact: service.desk@3t-europe.com What is Event? Event itself is the platform onto which you can add different products or processes to create a virtual logistics ecosystem. A virtual Bay Management application to enforce process to control your inbound and outbound movements. Specific products will interact with others so as you add them Event will create the connections automatically. So imagine adding applications to your smartphone. As you add them, these applications ask to use certain services the phone itself holds, e.g. location services etc. We call this your virtual Event environment. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do i get started setting up DOCK? As soon as you have selected to take on a DOCK subscription you will automatically be taken through the setup wizard. By the end of the wizard you will have created or added DOCK to your Account and have a LIVE, fully functional, virtual representation of your warehouse bays and processes. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What is CONNECT? From collection to invoice, CONNECT is your all in one application to get work smarter. It is simply a carrier portal that provides consolidated information from all the 3T accounts a carrier works for in one place. It brings together plan confirmation, POD upload and cost management and invoicing. CONNECT is a web based application and can be accessed from: www.3t-event.com Everything in one place. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Whats is VITALS? It is everything that is important to you in Event Account management. It is your Event Account, your Carriers, your Locations. It is your companies presence on Event. It is how you setup manage your Account. What is POD? Enter your answer here What is Allocate? To add a new question go to app settings and press "Manage Questions" button. What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. How do i get INFORM? You can add INFORM to your Account from: www.3t-event.com/inform You must be the Account owner What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do I customise Create Order ? The Create Order product can be customised to only show the fields and inputs that are important to your process. Customisation can only be actioned by an Advanced user. To customise, simply open Create Order and click on the '...' 3 dots in the top right hand side of the screen. See below. There is a tutorial in the below section to guide you through your 1st customisation. How do I logout of Event? You can logout of Event from the menu, by clicking in the top left corner of Event or by clicking on your profile and logout from the drop down. Can i manually add an order to ROUTE? Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library What service levels do you have for TNT? Enter your answer here How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use How can I send you a POD? Enter your answer here I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. Why VITALS? Event VITALS controls most of the way Event works for you. If its incorrect here, its incorrect for your operation! So its vital that the information is added in full and correct. How does the KIOSK know to connect to my DOCK automatically? When you purchased KIOSK and logged back in again we automatically added KIOSK to your Account. KIOSK has been designed to look for a DOCK presence and if it finds one will connect to it. Why would i want to use it? Enter your answer here Can i only see parcel deliveries? No, you can view all deliveries through INFORM. To get LIVE tracking you will need to be using carriers that have that ability or are using our INCAB product. Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. How many users can i invite to DOCK? You can invite as many as you want. There is not limit. Simply use the invite user function. The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. What are the minimum requirements to use Event? Recommended Browsers 3T Logistics recognizes the diverse Operating Systems, Devices, and Internet browsers our customers are using. While we want every customer to have the best possible experience, we recognize that it is impossible to develop applications that work identically, efficiently, and effectively with all browsers and versions. We also recognize that testing on every browser version and device combination is no longer possible as many new browser versions are deployed on aggressive weekly or bi-weekly schedules. 3T Logistics currently supports the following Web Browsers: Chrome General Workstation Requirements 1024x768 resolution or higher is required for the core products Minimum hardware requirements: Dual Core 1.6GHz or faster with RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) Event does not support beta versions of Operating Systems or Web Browsers. Label printer recommendation: Zebra GK420t / ZT410 or similar. Label size 6x4 All system requirements are subject to change based on product version. If you are using Direct-to-print labelling you will be required to have Adobe Acrobat Reader installed. Internect connection The better the internet connection you have the better the speed. This becomes more important depending on the services you are using. For example: we use a LIVE service to generate rates and labels for our parcel application. A slow connection will mean the time you wait for a label to print could be 5 seconds or it could be 10 seconds. We test with a 70mbps download speed. We generate labels from a carrier in 6 seconds. What are the benifits of using Event to the parcel carriers own websites? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. What service levels do you have for TNT? Enter your answer here What is Tracking? Enter your answer here How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. How do i get access to VITALS The owner of each Event Account is by default given a Vitals subscription, providing access to Account, Carriers and Locations functionality. The owner, having an Advanced subscription, can invite new users to their account and then increase their Standard subscriptions to included VITALS. Please remember that with great power comes great responsibility... This is your Kung fu and it is strong! How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. How do i change carrier in ROUTE? Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box Do you have a help function built into Event incase I need any? Event has an assistant built in. Use the '?' at the top right of each screen to get a short 'tour' of each screen. Also keep a look out for the blue circles with a '?' in the middle, found next to some of the input fields. These tooltips provide information to explain what they mean. Lastly from the Event menu you can get to the Event Learning Centre Why do I need to do this? Enter your answer here Why can't i see VITALS? If you were invited to Event then you will have a Standard subscription. To view VITALS you will need to be increased to an Advanced subscription of given the module by the Event Account owner. We are not able to action this for you... Can anyone use INFORM? INFORM is built for you to be able to monitor all your deliveries in one place. It requires an Event account and a username and password. We create 'Track My Delivery' for your customers. No login, they just need a tracking or reference number. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. I have an error in downloading DOCK. What do i do? Check you have access to download on the PC your are using. Check the PC has the correct requirements for running KIOSK. Check you have access to the correct ports. Checkout the 'KIOSK download help' question. Contact: service.desk@3t-europe.com How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc How does it work? CONNECT works as a process flow from accepting a job through to invoicing the job. At each step in the journey of the Route the CONNECT assistant will tell you what needs to be done. From 'you need to accept the Route and choose a collection time' to 'you have an invoice to upload'. As you complete each action the next one becomes available. For example, you cannot action a Route cost until you have confirmed delivery. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i buy a product to add to my Event platform? You can download products directly from our Event Products page. Click here Step by step guide, see below... How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. How do I know when I need to upload a POD? Enter your answer here Can i stop a carrier from adding a new or updating a current reservation ? Do you want carriers to be able to add and edit reservations whenever they want to on your DOCK? By default we allow this, it creates a dynamic environment true to operational theatre but in reality you might want to protect a day from any additions for changes unless you make them. In this case you need to implement some business rules... In DOCK Control click on the configuration action button (3 dots) on the upper far right. The configuration view will open Click on the menu item called 'Business Rules' There will be 2 options. Prevent a new reservation being added from a specific point Prevent a current reservation from being edited from a specific point To use either of the rules all you need to do is to add the number of hrs from 00:00 of the day you want to 'freeze' and click 'on' So, as an example of how this rule works - consider its today. You have a setting of 12 hrs as the business rule for stopping new reservations being added for the next day. That means at midday today, no carrier can add a new reservation for anytime tomorrow. The current time is 11:58 A carrier can add a new order for tomorrow The current time is now 12:01 The carrier cannot add a new order for tomorrow. By default if this rule is on a carrier can not add a new order for the current day. note: this rule is not applicable to Account Admin users. They have the ability to add reservations as they wish. How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. I can't open the KIOSK. What am i doing wrong? The KIOSK itself is the application that the arriving and departing drivers will use. It is downloaded onto a PC rather than accessed directly from Event. As an owner of the product you can only configure the KIOSK screens from your PC. You cannot access it from Event directly. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. Why should i use INFORM and not the carriers own portals? You can of course but we provide all your deliveries, regardless of carrier in one place. No need to login to multiple different portals, we will bring all tnat information to you. Can you explain how the Event platform works operationally? Event is a platform that in itself does nothing until a user adds Applications to it. Applications from our Event store include DOCK, ROUTE, INFORM. The Event platform controls permissions, new users, user profiles, Accounts... When a user decides to invest in the platform they will be guided through the following process: Select the product that you are interested in from the Event store on 3t-event.com. This will take you to the Event access screen. We cannot login as you have no Event profile yet so you need to select the Create Event Profile. Follow the instructions and create your Event profile. Once successful as you are a new user implementing a new product you will be taken through the setup wizard immediately for that product. During this process, if this is your 1st product you will need to create your companies Account profile. Account creation is at individual site level. So if you have 2 sites in different parts of the country you need to create an Event profile separately for the 2nd site, following from point 1 above. Once you have completed the setup wizard for the application you will be guided through Profile completion and some interactive training for your new Event HOME page. If you want to add another application to your Event platform then you select the product from 3t-Event.com. Login to Event when asked and we will associate the new application to the account you previously created for you so there is no need to add any further Account information. Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. Can i add issues to DOCK? You can add an incident to a reservation by clicking on the '3 vertical dots' in the top right corner of the booking slot and selecting 'Add incident' from the dropdown menu. The incident blade will open to the left of the DOCK. It will have the reservation number already populate. You can select an idcident reason and use the free text field to add any further explainations. If any attachments need to be added, they can also be added. The reservation slot will now show an incident icon to make users aware that the reservation now has an incident status. It is possible to clear the resrvation number from the incident in cases where you just want to add an incident thats not linked to a specific reservation. To do this simply click on the red cross to clear the reservation number. Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What will I see? CONNECT is a very visual tool. There is a section to show the Route summary, the actions required for each Route and the Dashboard widgets that tell you the status of each main action. See the tutorial below these questions for a more detailed tour.... The CONNECT screen will only show LIVE Routes. These are defined as: 'Any Route that has been offered to you and not actioned through to on an invoice that has yet to be approved by the Customer'. If you reject a Route offer we will remove immediately. When an invoice you have uploaded gets approved we will immediately remove all associated Routes from the CONNECT view, so you only ever see Routes that mean something to you. What is the Home page? Use the '?' in the top right corner of the Home screen to take the 'Home page tour What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. When i click on the VITALS link all i see are 3 circles on a map. How do i proceed? The menu for VITALS is a map showing 3 blue circles, one for each VITAL. Select the one you want access to and it will open on the right hand side. The map will populate with all enteries associated to the VITALS selected. You can also drop the VITALS filters down in the map view and select the VITALS and the search requirement at the same time. For example, to search for a carrier called 'Acme Transport', select the filters to Carrier VITALS, then in the search box add Acme Transport. The carrier account will populate on the right hand side. If i already provide tracking do I still need to do this? Enter your answer here What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. Can I send multiple POD's at once? Enter your answer here How do I get an Event account? Getting an Event account requires you to subscribe to at least 1 product from the Event store. You can select the product from here. How do i add bays in the setup wizard? We provide, by default 1 bay. You can see this in the bay dropdown. To add more bays you can either: Select from the dropdown the actual number you need. This will update your virtual DOCK on the right side of the screen. On the virtul DOCK on the right side of the screen, click on the blue '+' to add additional bays. Once added you additional bays you can rename them by right clicking on a bay on your virtual DOCK on the right side of the screen and typing in the name you want. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. How do i add new users to my Event? First, you need to have a ADMIN or Advanced profile. If you do.... The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. Each time some new joins, we will let you know... Step by step guide, see below... Why can't i customise my Create Order product? You will need to be an Advanced user or above to customise the product. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. I want to add KIOSK to multiple PC's. Can i do that? Yes, the licence you purchased is for multiple PC's. You will need IT to help add to these or you can add to each one manually. How do I know the POD reference to rename the image to? Enter your answer here How do I get access to CONNECT When you start to work for an Account, the Account admin will invite you to join. The guide below explains what will happen. If i need a carrier to have tracking how do they give it to you? We have full integrations with all the main parcel carriers, providing LIVE tracking. [DHL, FedEx, UPS, TNT, Hermes, Yodel, Royal Mail] We also have over 200 integrations with the parcel providers in most countries including all the post officies. We have devloped a smartphone app for carriers without their own tracking, integrated directly into INFORM. They just need a phone. We are also adding new integrations all the time to our Carrier Store. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Can i add my own logo to Kiosk? Yes, in KIOSK - Configuration - General - Upload your company logo. You can change this any time you want. How do I get my first quote and create a shipment? Login Make sure your carriers have been added (if applicable). Click on Create a Shipment in the left menu panel Enter From / To address detail Enter your Origin Postcode code and Destination Postcode: Enter Item Details You will need to enter the quantity, dimensions, weight, and value. If you have multiple shipments within one order that have different dimensions or weight, click Add another Item. Select Origin and Destination Add-ons as needed Enter Reference Numbers (not a necessary step but it is available for use) Use the dropdown to select the any applicable reference ID’s. Selections include: Shippers Order (Invoice Number), Customer Order Number, Customer Reference Number, Purchase Order Number, Bill of Lading Number, Other Enter corresponding value or data into the Number field. Click the plus sign (+) to add another reference identifier (if needed) View Rate Options Click Continue to view rates on the next page. If no additional services are needed, the rates returned will be accurate If any accessorials need to be added, click on the line for the carrier you would like to use. Your origin and destination service options will present below. By selecting an Add-on, the service and corresponding cost will be included in the quote presented on the right side of the page. Enter Pickup and Delivery Information Select the Pickup Date (this should be the first date the shipment is available) Enter the pickup and delivery address details Enter any important Delivery instructions (not required) Click Continue to Review and Confirm your order Review and Book Click Book Shipment to automatically dispatch your shipment to ShipHawk. You should receive an order confirmation receipt shortly after. The Bill of Lading (BOL) and Labels will be available immediately. For consideration: Estimated transit time is displayed for each carrier. Transit days do not include the day of pick-up or weekend/holidays for calculation. Additional services may add days to your estimated transit time. What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can i search for a POD? In reCONNECT, select the '% of POD's outstanding in total' widget. This will open the reCONNECT POD view. User the 'search' function to find a POD. see below for the guide on 'how to find a POD' What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can my customer get notified of a delivery? You can activate notifications for each end customer separately. A notification can be an email, an SMS for both. There are 4 notifications: 1. Stock allocated 2. Carrier assigned 3. Out for delivery 4. Delivered You can select the ones you prefer to send. If i request a POD, what happens?" Event will trigger a notification to the carrier associated to the delivery. It will also update the carriers Dashboard with the request. Your widget 'No. of requested POD's returned' will update at the bottom with the number of POD's reuested but not yet returned. How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. I can't save my order. I just get red stars against fields? The red stars represent fields that your advanced user has deemed 'required'. You cannot proceed until you have added a value. How do I add new carriers to my Event Account? Carriers can be added to your DOCK using the 'Invite carriers' function. Click on the large blue '+' in the top right corner of the DOCK Control view. The 'Invite new carrier' function will show (see image on the right) You can add their e-mail address or select from the 'Event carrier list' to see if they are already registered. Select 'Invite' to send your invite. The 'new' carrier will immediately receive an -mail notification and instructions on how to join you in Event. You will receive a notification once they have accepted. Will will help by providing a predictive text function a you type in a carrier name. If they are in the Event Carrier pool they will show. You can also select 'My Carriers' to view the Event Carrier Pool, search for a carrier and invite. If the carrier you want is not available, select the blue '+' to invite a new carrier using an e-mail address. Once they have accepted we will automatically add them to 'My Carriers' and they will be ready for you to use. How long will it take to generate a label? The time it takes to generate a label through the Event Label service will be dependant on your internet speed. Below are some examples of the times expected based on In the above internet speed test the time you can expect it takes to return your label is 4 secs 20 labels requested through the Bulk Print service will take approximately1m 20s In the above internet speed test the time you can expect it takes to return your label is 5 secs 20 labels requested through the Bulk Print service will take approximately 1m 40s Tested using: https://broadbandtest.which.co.uk I want to add multiple products. How do i do this? You need to subscribe to each product one at a time. For the 1st product you will add in your Account details to create your Event Account and then follow the setup wizard. After that each additional product you subscribe to the Event assistant will recognise you from your login details and automatically add the product to your account, then you will folllow the wizard again to setup. We recommend that you invite users to your Event environment once you have subscribed to all the products you need as you can invite users in bulk for multiple products rather then individually for each product. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop I have a POD error on upload. What do I do? Enter your answer here What is the Access all code? The Access All Code provides the holder with the ability to bypass the Kiosk requirements. Adding the number as a reservation will immediately open the barrier control (if one is being used). We recommend that this number is changed regulary and is at least 4 digits long. You can use numbers and / or letters. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com Do i need to add carrier e-mail addresses on the Account setup page? The carrier invite on the Account setup page lets you find or add carriers early in the process so they can be up and running by the end of it. The setup process will take approximately 10 miniutes. By the end of that you will want to be able to use DOCK. DOCK needs carriers, either to add reservations or to be allocated a reservation. Adding them as early in the process as possible means they are very likely to be ready for you at the start... What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc I can't add a POD or cost addition to my invoice. Whats gone wrong? Enter your answer here I have subscribed to a product i don't want. How do i remove it? Please contact service.desk@3t-europe.com Why don't i have 'use system rating' option in Carrier selection? You need to setup a Parcel carrier account in Event. 1. Setup a free account in Carrier Vitals - Add New Parcel Carrier 2. Have a look at the carriers available for integration. 3. Setup an account with a parcel carrier of your choice through their website. 4. Select the carrier you have setup an account with and add those details to 'Add New Parcel Carrier'. We will take care of the rest. 5. Your new carrier integration will immeditely be available for you in Create Order. Why do i get 2 labels from DHL Express? DHL provides a Waybill for each label or multi peice label set. Each shipment you despatch carries a waybill number, you will find this number at the top of the waybill along with the barcode (it is recommended that the sender's copy of the Waybill is kept on file until a delivery is made). Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i add my own cost addition reasons types? Yes, you can use the Event reCONNECT default reason types, add in your own reasons or use a combination of both. The function to change the reason types are in the reCONNECT configuration. 1. Open the configuration view and select '1' from the dropdown. 2. Type in the reason into the text box and click 'ADD' 3. The new reason will be added to the Available Fields. Use the transfer function to move across to Selected Fields. 4. Once in the correct position in Selected Fields, click SAVE. 5. You have now added a new Cost Addition reason type... How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc How do i add my carriers using the setup invite process? 1st, it is always better to check if your carrier already has a profile in Event. Enter the carrier name and we will lookup it up and give you results for it or anything close to it for you. If the one you want is shown, select it and try the next name or click invite. If the carrier you want does not have an Event profile then you can enter an e-mail address to your contact and they will be invited to your DOCK. If a carrier does have a profile in Event already you have full control of them on your Account. You data is secure with your own Event environment. The use of the carrier is at your own discreasion. dd Can i add my own H&S information? You can add personalised H&S information as a .txt (microsoft notepad). If you require translated versions of your H&S document we provide the function to upload against each lanaguage but do not currently support translation of the original document. Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. What does Create Order enable me to do? Its simply really - to add a manual order and allocate to a carrier of your choice for delivery or collection. An order is bag, box, pallet, a full truck load collected from an address and delivered to a different address. You can add your order, arrange collection automatically with the haulier and print a label all from this one product or just use it to create orders for your transport planning team to schedule. With Create Order you follow a set of; 1. Select a shipping date 2. Choose collection and delivery address 3. The quantity and type of packing item you want moving 4. Add product details as required. 5. Choose how to move it. Parcel carrier, haulier etc 6. Add any instructions 7. Print a label if requred, push to your selected haulier or to your transport planning screen What is a reCONNECT widget? A widget is simply a reporting tool in a dashboard that provides the user the current state of the information it is reporting on. It reduces the need to look for actions that need to be taken, instead those actions and issues come to you. For the Invoice upload, the widget quickly informs the user if they have had any new invoices uploaded that need to be actioned and once action tells the user they are upto date. How do i activate label consolidation? Event automatically gives you consolidation (multi peice) congsinments. Being directly integrated with each carrier, consolidation is automatically applied based on the carrier and the revised rate applied to the consignment upon labelling. There is no need Note: not all parcel carriers provide consolidation savings. UPS and DHL for example do. DPD do not. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do i have to finish the DOCK setup wizard in one sitting? You will need to finish it to be able to use DOCK but yo do not have to do it all in one go. The setup will take less than 10 mins, depending on your DOCK complexity. To stop the setup wizard simply click on the 'x' in the top right corner. We will take you to your HOME screen. You will see a reminder in your 'Event actions' on the right of the HOME screen that you must complete the setup to use DOCK. Clicking on the DOCK tile on your HOME screen will restart the setup wizard from the point you left it. Is it possible to add my company name to Kiosk? Yes, you can add your own compny name as you want to see it. Kiosk - Configuration - General - Company name How do i navigate around DOCK? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of'blades' Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: 1. Status 2. Summary 3. Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: 1. Blade drag '+' Selection will allow you to rearrange the blade position 2. close 'x' Selection will close this blade 3. Configuration '...' (see DOCK Configuration) 4. Help '?' Will provide information about this blade. Navigate by menu's The menus options for each blade are located under the blade title header. In the image opposite you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive Selecting on will open up a new view in the same blade Navigate by booking slots Clicking on a booking slot will have 2 different outcomes Click on a FREE slot and you will be navigated to the Create Reservation view. (see image below) Click on a booked slot and the RESERVATION Control blade will open on the menu STATUS (see image above) ADD IMAGE Navigate by Quick links - View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu - Complete This will let you automatically complete all status events in one go - Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] - Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click - Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] - Print manifest Select to print a manifest for this booking - Report system fault Select to report a system fault - Edit slot definition This function lets the user manipulate the definition of a booked slot. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do I have to Allocate every Route? Enter your answer here Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking How much does each product cost to use? Event is a SAAS (software as a service) subscription. Please contact our sales department for more information. sales@3t-europe.com How do i know what i need to add to create my order? Before you use this product an Advanced user will of customised the screen especially for you. So only the information that means something to you will be available to you. Some fields are required and must be added and some are used as required but all will be fields you can use. We also make some fields required by default such as addresses... Do i need an IT department to use Event? The majority of our products in Event can be downloaded from the Store and implemented by an operational user. Being a webbased application all you need to do is create an account, follow the wizard and start using the application. Why have i not received the full consolidated rate for my consignment? Event Process Order screen shows you any consolidation available. Each row in the grid (in the below image) is a label. Multiple rows mean consolidation savings are possible if the carrier you select offers that service. In Event, a label is given a status. This status dictates if a label can be printed / reprinted. 1. Label ready (R) - can be printed 2. Labelled (L) - has been printed once but can be reprinted 3. Despatched (D) - can not be reprinted as you have despatched the package. Each time you click on 'Print all Labels' button in the below image, Event will print any labels in 'R' status and reprint any labels already printed in 'L' status. This is to make sure you always get the best rate. If any of the labels are in 'D' status they will be ignored. You cannot 'undespatch' a despatched package. What is a DOCK status? The status view is basically a series of operational 'events' that, when actioned provide visibility on the position of the booking slot within that process. The main aim is to show on the DOCK schedule the current operational 'on DOCK' status of the booking slot. So, at a glance you can tell if behind, in front or if your DOCK is on target. How do we do this? Well we have an automated way to update a DOCK status and a manual way. You can integrate with DOCK and pass your status updates from your WMS to Event so it can update against the correct slot. You can also use the manual process built directly into DOCK to physically update the booking slot status as it happens and this is the one we will concentrate on now. How do you get to the Status view to update an event anyway? Well , you 1st need a booking slot that has been booked. Then simply click on the slot and the Status view will open up for you like magic.. At the top of the view is the Bay and time of the slot you are about to update just to be sure its the correct one... The status view has a few different sections: The event type Pick start, Vehicle on site etc This is the name of the event type within your despatch or Goods in process. We have created you defaults within the product but you can change them in the Status Configuration view. The status of the individual event This provides a visual on the events that have ben action upto a point. All of the 'circles' will start off as blue, as each status is selected the circles will change colour depending on when the event is actioned within the booking window. So, if the booking window is 14:00 for a 1hr slot and an Event is selected at 14:01 the circle will change to green. If an event is selected after the booking slot ends then we will set colour as red. Remember, if a blue circle the event has not been actioned. The time This is the time that the event actually took place. You will notice that the time to start with is the current time, if you click the event select button it will freeze the time and create the time stamp for the event. You can of course edit the time by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The date This is the date that the event actually took place. You will notice that like the time, the date to start with is the current date and if you click the event select button it will freeze the date and create the date stamp for the event. You can of course edit the date by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The event select button. This button confirms the event date and time. It will update the booking slot with the correct colour code for the event type. As events are selected and actioned they will update the DOCK View booking slot immediately How is a cost addition added to reCONNECT? Enter your answer here How do i setup multiple sites? An Account is a self contained unit. If you have multiple sites each site has its own individul Account. Company Acme Packaging has sites in Rugby and Leicester. Rugby and Leicester will each need to subscribe to Event DOCK separately In this case your Account name could be Acme Packaging [Rugby] for example and Leicesters would be Acme Packaging [Leicester]. Site names would be Acme Rugby and Acme Leicester respectively You can link Accounts together in a later process. Account Name = A name for your Account [this will need to be unique in Event] Account site = Usually your company name and site [usually this is the town] Account ID = You can add an ID [see image below Acme0012] How do i change the instructions for arrivals with a reservation number? We have procided 3 scenarios for vehicles arriving and in the configuration screen provide the functionality to allow you to 'rewrite' these to match your business requirement. For example: 'Same trailer arriving as collecting, bay is busy so please wait.' You may decide to rewrite this to say: 'The bay is currently busy, please park up on the left of the yard, turn your engine off and hand your keys in at the office.' Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. I have clicked Allocate widget but I cannot see the DOCK view. Enter your answer here What is 'Bulk Label' or 'Get ALL Labels' printing? Event provides multiple options for printing labels. 1. Individually per delivery (from Process Order) 2. Individually per delivery (scanning the HU barcode 3. By ROUTE (all labels on a single Route) By ROUTE will generate ALL labels for a ROUTE including calculating consolidation savings. Event will provide a label viewer with all labels in PDF format, configured to print correctly on 6' 3' label. How do I select a collection slot? Enter your answer here Can i configure the Status view in DOCK? We have designed and built DOCK to work for you but some things just can't be generic! There is no 'one size fits all' and because of this we have built DOCK with the ability for you to 'make it mean something to you'. To this end we have designed configuration screens. Navigation : you can access Status configuration from the Status view by clicking on the 3 dots '...' in the top right corner of the view The reset function will set the status configuration back to the original Event settings. You can deactivate a status type altogether and remove it fro m the view by toggling the on / off switch. You can rename the status types to something that fits your operation better. click on the 'x' next to the status you want to rename and type in the new status name. To change the default Event status colours simply click on the colour and select a new one. Now just save your changes and check out the new look. Your new status view look will be updated immediately. It is therefore preferable to make major configuration changes at the end of the day or a shift. What happens if i have chosen a parcel carrier and printed a label an then decide to cancel the order? Has the carrier been booked? Create Order will let you enter the information needed to book the carrier, print a label, get a rate. It wont book the carrier collection for you. You need to arrange for the local depot to collect when it suits you best, What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do i have to have a reservation number to get past the Kiosk? We understand that not all vehicles that need to pass through the Kiosk will have a reservation number. To this end we have provided 2 'non reservation number' ways to get through. Use the Access All Code Use the no reservation function. This lets the user add specific types of vehicle that will not get a reservation number but that need access but you want to log the time the come in rather than give out the Access All Code. So, you can add 'Contractor' or Wast collection' as types and inform these vehicles to select their specific type. Why do i need to action cost additions in reCONNECT? There are some situations where carriers are able to request cost additions. These can be waiting time charges or unexpected storage etc. These cost additions reasons can be managed by you so that only those you allow can be requested. A carrier cannot simply add a cost addition to their invoice. You must authorise it 1st. I have created an Account but i cannot see any applications? Enter your answer here I have added to many bays. How do i delete one? You can right click on your virtual bay on the right of the screen. This will give you a popup and at the bottom is a function called Delete Bay. You will be asked to confirm again before we remove it. You can add a new bay in at any time during the setup process or use the PREVIOUS button to go back to the correct sceen. What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What does the copy bay function do? In many sitiuations the same bay configuration is used on multiple bays if not all in a warehouse. To speed up setup we have provided the ability to simply 1-click copy an existing bay and replicate it. This can only be done when you have a bay already created in the correct configuration. You can also use this function where you might only need to change 10% of a bay, so copy it and just chnage that 10% rather than create from scratch again. When you select the copy function you will simply be asked to select the bay you want to copy and your DOCK assistant will do the rest. How do i add instructions for arrivals without a reservation number? Enter your answer here Is it possible to change the items in a booking slot? Enter your answer here What hardware setup is required to use the Event label service? Simply a label printer, connected to your PC either through USB or networked. There is no requirement to configure your printer. Labels are presented as PDF format to fit a 6'3' label for you by default. How do I know if I have a Route to allocate? Enter your answer here Can anyone access reCONNECT and action cost additions? Enter your answer here The address i want to use is not available. How to i add one? If you have added the required information and FIND has not brought back the result to are looking for then you can select the 'Create a new address'. See below image. This will guide you through the process to add a new address to your Account. I have a different bay setup on Friday to the rest of the week. How do i show this? During the DOCK setup process you are creating a generic day as in may cases most days are the same. At stage 8 of setup we copy this generic bay across each day of the week and give you the ability to select a day to make changes. So at this point you can make your Friday changes to Fridays template. Click on the day of the week to activate [green] or deactivate [blue]. Click on the dropdown to edit the individual days DOCK. The day you are about to edit will show as red to indicate you are in edit mode for that particular day. How does a DOCK blade work? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of consistant management pages or 'blades'. Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: Status Summary Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: Blade drag '+'. Selection will allow you to rearrange the blade position close 'x'. Selection will close this blade Configuration '...' (see DOCK Configuration) Help '?'. Will provide information about this blade. A blade can be dragged from right to left using the white '+' in the action menu above. They can be dragged larger / smaller from the side of the blade. How do i make a field required so that the user must add it? In the configuration screen, under the correct headed section make sure the field you want is in the 'visible parameters'. Then simply tick the box next to the field. Remember to save the change. Can I change a collection slot once I have selected it? Enter your answer here If i reject a cost addition will the carrier know about it? Enter your answer here Can i see the label before i print it? Event has a label viewer that enables you to view before you print. How do i add the arrivals types that don't have a reservation number? Kiosk - Configuration - Reservation Instructions - Point 3 We provide the ability for you to add upto 4 different types. Also the ability for you to translate these as required. I have incorrectly actioned a cost addition. What do i do now? You will need to contact the carrier directly. How do i add new translations or languages for Kiosk? We have translated the Kiosk main screens already for you into the following lanaguages: English Italian German Polish Spanish French Russian Portuguese Any configurable specifics such as H&S documents, instructions for entering the yard require ypou to translate as required based on the languages you use. If you only use English and Polish then just translate the above into Polish. Why can't i get a label for my order? Each address will go through the specific address vaildation of the carrier you have selected. Address validation is an important service, after all, we all want the package to be successfully delivered the 1st time around. Using Google is a good idea to check and validate an address you are unsure about. As an example: Good Address Name: 3t Logistics Ltd Address1: 5 Smith Way Address2: Grove Park Town: Enderby County: Postcode: LE19 1SX Country: United Kingdom Bad Address Name: 3t Ltd Address1: Smith Way Grove Park Address2: Town: Enderby County: Enderby Postcode: LE19 1SX Country: United Kingdom DOCK menu function The menus options for each blade are located under the blade title header. In the image below you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive. Selecting one will open up a new view in the same blade What are the different integration types? For DOCK to work it needs reservations, These reservations can be added in different ways: Manual entry. Either by the DOCK owner or by their carriers. Using a CSV file to import your reservations. Integration with our API from ROUTE or another planning tool. We provide you with the manual entry by default with your DOCK subscription. To use the CSV service simply contact out Servuce Desk who will help you map your data into DOCK. I have selected a parcel carrier but the delivery date / time is to late. What do i do? You can select the 'back' button in the 'Additional information' section. You will then need to select a different service level from the carrier. If you selected an 'economy' service, you may need to select a 'next day' service. Can I change the collection date? Enter your answer here Do i have to enter information on each screen? Each of the Kiosk screens provides instructions on what is needed to be added. There is a minimum requirement of information we require to help the Kiosk make its decisions. If the information is not compulsory we provide a 'skip' function. How do i know if i have actioned all my cost additions? Enter your answer here Is it possible to create a collection manifest for a Route? Yes. To access a Route Manifest follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Manifest' from the list 4. Save or print once generated. How does the 'Request vehicle' function work? Request vehicle, also called '1-click call to Bay' is a function allows you to call a waiting vehicle to the Bay without having to go and get them physically, send someone else or get them to keep checking with the goods in office if you are 'ready for them yet'! The service requires that the drivers mobile number has been entered into DOCK against the reservation. This can be done in 3 ways: The carrier adds before the vehicle arrives through their Event application CONNECT The driver adds through GO.KIOSK The driver provides on arrival and is updated against their reservation in the Reservation Control - Summary menu. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click What is Invoice? In Event, an Invoice is a consolidation of Routes. As soon as you confirm a Route is delivered, it is added to an invoice. The invoice grows as more Routes are added to it until the invoice end date is reached and the invoice becomes ready for payment. I have just got a 'opps, there is a problem' message. What do i do?" If you ever get this message you will need to close the Create Order page, go back to the HOME screen, then click back on Create Order and add order detail again. We apologise in advance if you do get this error. We use the information from th error to correct any issue or to inform you of any data problem. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress What is a DOCK Reservation? A DOCK Reservation is a request made against a booking slot in your DOCK for a vehicle to deliver or collect. There are 3 different types of slot Free slot - available to be booked Fixed slot - where the slot has been fixed for a specific carrier or for the DOCK team themseleves, for example Lunch. Reserved slot - one booked by a carrier to deliver in or collect. It is also possible to have an Empty slot - no slot for any of the above but available to be converted into one of the above at any time. Can i remove screens i don't need to use? The only screen that can be removed is the 'no reservation number' screen where you can add types of vehicles that might arrive that are never booked in. Contractors for example. How does an invoice get created? An invoice is created the moment you confirm a Route is delivered. We create the invoice reference for you and show it against each Route. This invoice reference must be added to the physical invoice to match for payment. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress Can i add the value of the package i am shipping for customs? Yes, you can add the value of the goods being shipped at package level in Create Order. In the section 'What's being shipped'. Once you have added the value we send this through thre parcel service to the carrier of your choice. How do i see the detail for a reservation? To see the detail for a booking slot reservation, Click on the booking slot in DOCK Control. The Reservation Control blade will open on the right Slect the menu item called Summary The reservation summary detail will open Why do you need trailer number again if it is already in DOCK? The trailer number updated in DOCK in advance is not always the most accurate. Things change and different trailers are used. For Arriving trailers we need to match against DOCK, that is why we do not prepopulate the Trailer field. For departing we need to make sure if collecting an already loaded stand trailer from a large site that we match the collected trailer to the one in DOCK. How do I add cost additions? Please see the guide below called 'Adding cost additions'. Do integrated parcel carriers add cost additions? Parcel carriers will not add cost additions through Event CONNECT. They will simply provide you with an invoice at the end of each week. If there are any differences between the carrier invoice and the Event invoice, due to redeliveries for example, then it is possible to add these cost additions into the carriers own CONNECT portal on their behal to keep the reporting accurate. Please contact the 3T Service Desk for login details. Do you have a generic pallet label in Event? Yes. To access a Pallet Label follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Pallet Label' from the list 4. Save or print once generated. Can i change the names of the Bays? Yes, you can edit the names. Right click on the bay name you want to change In the popup click on the Bay name field Type in the new bay name Click on the green tick The bay will update immediately What is a cost addition? A Route generally has a rate associated to it. Occassionally something will happen on a Route that requires an additional cost. We call this a cost addition. A cost addition can be added at either Route or Stop level. Do parcel carriers upload invoices? In the main, parcel carriers will not upload invoices. They will simply send their invoice to the account manager. There is no need in Event to upload the invoice through CONNECT currently. How do i select an equipment type for a delivery? This is only available for groupage carriers. You need to have a rate card that includes an equipment (vehicle / trailer types) based tariff. When imported we will present you with all the available carriers and equipment types associated to the delivery. You simply pick the correct one. If the one you want is not in the list check that it has been added to the rate card. What if i need to add more arrival scenarios? If you need more that the 3 offered please contact our support team who will advise you on the next steps. service.desk@3t-europe.com What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST 3rd party billing '3rd party billing is a form of billing where an intermediary handles the invoicing and payment between a purchaser and a vendor.' 3rd party billing is automatically assigned through ROUTE based on the carrier selected. If you then change carrier for any reason you can now update the billing as required. Adding an order through CREATE ORDER also now has the ability to add 3rd party billing information before you select your parcel carrier. If you see this message when changing a carrier, the current carrier has 3rd party billing associated to it.Follow the instruction to make the change without adding in new billing information... or select to update to the correct billling information Find the correct billing address. Simply type in the name to lookup the address... Click find to select from the results. If no address can be found you can try again by clicking on the 'x' or adding in the new address by selecting 'Create new address' How do I know I need to upload an invoice? Enter your answer here Can i hide a Bay if i don't want to see it in my DOCK view? Yes, you can hide a bay(s). Right click on the bay you want to hide In the popup click on the 'Hide [bay name]' This will automaticlly hide the bay and leave a line in its place Click on the green tick The bay will update immediately You can do this for multiple bays To unhide the bay: Click on the line btween the 2 bays Select 'Show [Bay name]' The Bay will automatically reappear. How can i add a cost addition to correct a parcel carrier invoice? Enter your answer here How does the Kiosk know where to send a vehicle on arrival? The kiosk will use 3 peices of information added during the arrival process: The reservation number The trailer number The Status of the bay We use the reservation number to determine that you are who you say you are but also to get the date, bay and time of the reservation. We match the trailer number you have addedin Kiosk to the one added in DOCK by the carrier to determine if the trailer can be loaded or if it is a drop trailer and a different trailer is being collected. We use the status of the bay the reservation is booked in at to deterimine if it is free or still in use. Together, these peices of information allow us to make a decision on where to instruct the vehicle to go to keep the yard as free from congestion as possible. What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST Can i add a cost addition myself for a carrier? Cost additions cannot be added through reCONNECT. They can only be added by the carrier through their own CONNECT portal. To add a cost adjustment for a non-parcel carrier you will need to contact the carrier and ask them to add it. For parcel carriers see question 'Can i update parcel carrier cost additions?' Is it possible to resize the DOCK view? Yes, depending on the number of bays you have it is possible to make your DOCK fit your screen. There are a couple of ways you can do this. Drag individual bays wider Use the resize function to increase both the lenght and width of the DOCK. Dragging the bay wider is acheived simply by clicking on the bay name and dragging the line to the left or right. You can also use the resize function below to increae the size. What happens if the carrier has not added a trailer number in DOCK? Where the carrier did not follow instruction and add a trailer number we will automatically park the vehicles arriving up as we do not know how to instruct them correctly within the yard. We log the failure of the carrier in adding the trailer number for you for KPI reporting. How do I upload an invoice? The CONNECT assistant will tell you when an invoice is ready to upload. (see the guide below these questions) You must create an invoice in PDF format, the simply upload to Event. Event will pass to the customer who will check and action it. How do i filter my DOCK? Visualise your LIVE DOCK DOCK is about control through visualisation. So you have already designed your virtual DOCK to match your physical one during setup but to get that fine control you are going to need to be able to filter your DOCK View multiple days View the status of each slot in your LIVE DOCK To open the filters click the 'Open Filters' link on the right side of the DOCK Control view, to close click a 2nd time. DOCK will automatically update to the current date when you open it but you can select to view upto 5 days at once by changing the date on the 2nd date filter. The date is shown down the left side of the DOCK. Your DOCK can be filtered by carrier, select a carrier from the list and DOCK will filter to show you all the reservations for just your selection. DOCK also has a 'current time' feature that you will see as a red line. It will match your current UTC time and automatically keep in sync with it. My invoice has been rejected. What do i do now? You will need to follow the CONNECT assistant and upload a new invoice. Sometimes a carrier will arrive to collect a trailer with only a unit. How do you deal with this? Where the unit is collecting only, we provide a function called 'unit only' in the trailer screen. The driver can click this to 'skip' the screen and we will remove any logging for a missing trailer number in DOCK. The vehicle will, by default, be asked to park up and ask for assistance. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. Can i use Kiosk on it's own or do i need DOCK? The 2 products have been designed to work with each other and so compliment each other both from a process point of view but also from a comformance point of view. To fully realise the potential of Kiosk it is advisable to use with DOCK. For purely an arrival on site toll and access process it can be used by itself. Why can't I upload an invoice? For an invoice to have its upload activated it must pass certain conditions. 1. All Routes with a collection date within an invoice period must be confirmed as delivered 2. All the Routes on the invoice must be agreed. 3. All cost additions must be approved or rejected by the customer. 4. The invoice period must have finished (00:01 Sunday morning) How do i add a reservation to DOCK? You can add a reservation to DOCK in 2 ways. Select a FREE slot on the day, time and in the bay you want to book.either. This will navigate you to the Create Reservation view Add the required information to create your reservation The date, time and bay will show at the top of the view The required information will be stared Click SAVE reservation or Save and Close reservation to close the Create Reservation view and be navigated back to the DOCK view. If you don't know eactly the date, time or bay or if you just want to input all your reservations and add to DOCK at a later date or time: Select the menu item in DOCK Control called 'Create Reservation' This will navigate you to the Create Reservation view The date, time and bay will be blank as you didnot select a booking slot Add the required information to create your reservation. This will include the date This will not add the reservation to the DOCK until you Allocate them manually to the required day, time and bay. [see How to Allocate a reservation] What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Can I add multiple invoices? No. An invoice represents a period of time. Currently this is pre-defined to a week. As you agree routes they will fill up an invoice. A route is associated to an invoice based on its collection date but only added to the invoice when delivery is confirmed. When all the routes are confirmed as delivered and agreed the the invoice will close. You will then be instructed to add an invoice. If a Route is agreed to be added after this invoice is rasied and approved then a new invoice will need to be raised. How do my carriers add a reservation? Your carriers can add reservations for you. Send the carrier the information on exactly what you want delivering or collecting They can then enter the reservation through CONNECT, their Event portal. They will allocate the reservation to your DOCK at a date, time and a bay. You can dictate when they can add reservations either by defining the date or by using DOCK's business rules to restrict what your carrier can do and when. [see Does DOCK have any business rules built in to it?] Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. How do i Allocate a reservation to DOCK? Enter your answer here Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. What does the booking slot quick links button let me do? Navigate by Quick links View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu Complete This will let you automatically complete all status events in one go Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] Print manifest Select to print a manifest for this booking Report system fault Select to report a system fault Edit slot definition This function lets the user manipulate the definition of a booked slot. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. Can i remove fields from Create Reservation? Enter your answer here Will KIOSK work with any other DOCK software? Yes, KIOSK can be connected to other DOCK systems. Please contact: sales@3t-europe.com Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. What are my options for setting up KIOSK in my yard? KIOSK is best suited to being linked with a security barrier. It can be used in a number of ways: On a single regular PC in a gatehouse On a single touchscreen tablet as self service with no gatehouse On IN and OUT PC's in a gate house On IN and OUT touchscreen tablets as self service with no gatehouse In an office with goods in or despatch Really, the choice is yours... Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. What is an invoice period? As a default, an invoice runs from 00:01 Sunday morning for a full week. A Route with a collection date that falls within this period will be added to the invoice. The invoice cannot close until all the Routes on the invoice have been agreed and any cost additions have been approved or rejected. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Can i change the default issues to make them fit my business? Enter your answer here How do I add fuel surcharge Currently a fuel surcharge must be added to a Route as a Route cost addition using the fuel surcharge reason type. Enter your answer here Enter your answer here Enter your answer here Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Do you have a DOCK roadmap to show furture enhancements? Yes, we have a roadmap to show whats coming up Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. What is Carrier Vitals Event encourages Accounts to connect with different carriers easily. As connections are made the carriers are added to the Accounts Carrier Vitals. Its a place where an Event Superuser can effect connected carrier related activites. For example: adding availability for a specific carrier, activating a carrier as FLEET, setting fuel. All these activites are done through each carrier, giving the Account control. Where activites affect specific applications and are not carrier specific they can be actioned in the configuration for that application. For example: deciding with carriers to activate for auto agree route costs. This is in the configuration for reCONNECT as it is a general setting, specifically for Invoice. Inviting a new carrier For non-integrated carriers you will need to invite them to CONNECT This guide shows you how to invite them, then how they sign-up. Invite a carrier Invite the carrier From DOCK, click on the blue '+' in the top right to open the carrier invite function. Invited Add in the e-mail address for the carrier or type in the carrier name. If we have the carrier already signed up to Event, select the name and invite... Access Going forward, now that you have an Event subscription you will need access. Save, 'www.3t-event.com' to your favorites and click on LOGIN... Invite the carrier From DOCK, click on the blue '+' in the top right to open the carrier invite function. 1/18 Carrier integration We have many existing integrations into Event ready for you already. Carrier integration If we have the one you need in our list, here's how to get integrated in 8 mins... Vitals Open Vitals Vitals Setting up a new carrier integration is very straightforward. First, we need to navigate to Carrier VITALS as this is where we can create Carrier integration accounts. Track a delivery ...and to track the delivery through to completion. Vitals Open Vitals 1/18 Transit days Transit days Calculate a collection or delivery date for an order If a customer cannot provide the dates required, use transit times to do it for them. Take me to the dedicated Transit Days page... Rate card Rate Cards Groupage, LTL, FTL, EXW carriers all need a rate card in Event... Carriers must have a valid rate to be available in Event. Vitals For a carrier to be available in Event, they must have a rate for the destination. The rate can be 0.00. Use the template provided below. Account ID This is the Event Account ID Upload to Event When complete please e-mail currently to: antony.pratt@3t-europe.com Email header: Rate Card Upload. Environment: QA, LIVE Carrier name Vitals For a carrier to be available in Event, they must have a rate for the destination. The rate can be 0.00. Use the template provided below. 1/18 Production rate card template AP0711 DPD Rate Card example QA rate card template 240119 InitialCatalog AccountId WeirDb Weir JCBMiamiDB JCBMiami WEIRVenloDb WEIRVenlo JamesWalkerDB JWalker JWM 20181006M1372 JW02 20181006Q2853 GRK 20181006Y1147 JW04 20181006N4766 JW05 20181006Q1810 WLR 20181006P0348 JW07 20181025H3416 Delivery type code Groupage = 4 FTL = 2 Fuel surcharge Fuel Surcharge A fuel surcharge calculation set by carrier for a selection of fuel indexes Select the index, base fuel, agreed % charged against a Route... Vitals For a carrier to be available in Event, they must have a rate for the destination. The rate can be 0.00. Use the template provided below. Access VITALS Select VITALS from your menu Last update On save, we will show and show you the user and date this screen was last updated. Vitals For a carrier to be available in Event, they must have a rate for the destination. The rate can be 0.00. Use the template provided below. 1/16 The fuel surcharge is currently calculated per Route. When an invoice is approved for upload the the fuel surcharge is calculated and added to the invoice per the configuration. If the invoice cost is £3000, the fuel is calculated from this cost. Cost additions are included in the calculation currently. (to be revised Feb 2019 and configurable by cost addition type)

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ROUTE Auto Booking In What is Auto Booking In in ROUTE? This function will automatically send a booking in request by email to the delivery location to inform them when the delivery is coming, from who and for what. Why would i use it? During the routing and scheduling phase a common requirement in many operations is the requirement to book in the delivery at the delivery location. This is uasually a manual process of either sending am email or using the phone to call them. Both are time consuming in an already hectic day. With Auto Booking In, the user can create the perfect route, add the prefered delivery window and Auto Booking will do the rest for you... How does it work in Event? Where do i go? This guide will step through getting started with using Auto Booking In All delivery locations in Event are considered to be MANUAL booking in until you activate Auto Booking In. You do this in LOCATION Vitals Activating Auto Book In Select the delivery location from your location store and on the right , select BOOKING VIEW. 'Booking type' is the Auto Booking In activation. If Booking type is unticked then MANUAL booking is activated. Activate Auto Booking In, tick the box and click SAVE Auto Booking In needs a booking in contact Auto Booking In requires a Booking In contact with an e-mail address. Please add into Contacts. Use the '+' to add a new contact. Note: Only ONE booking In contact can be added currently in this phase per entry. You can add multiple Booking In contcts but each contact must have an email address, where Auto Booking is activated. Note: Make sure that you activate any duplicate locations. What happens when i have saved my location? When you have activated Auto Booking In and added a Booking In contact any new Stop in ROUTE2 will update. Below you can see a location that is a MANUAL booking. Below you can see a location that is a AUTO booking. How do I send an email? If the Booking type = AUTO Add your prefered delivery window into the Booking Slot Click SAVE BOOKING SLOTS to send the email. The email will only be sent when you save your changes Once saved, if you refresh the days routes, the Booking Reference will be populated with the Booking In email contact to show a booking has been made. This is an example of the email sent. What if i change the booking slot? Each time you change the booking slot and click SAVE BOOKING SLOT, it will generate and send another booking emsil. What if the delivery point wants to change the booking time? The booking email has the email and phone number of the Account that they can use to contact and request the change. The Event Team designed by humans : built with machines

What is The Carrier Store? It's for you... ...it's a digital ecosystem, a communication universe for shippers and carriers to get it on... Get started today The Carrier Store It's not a Freight Exchange for starters...it's a communication platform! The Carrier Store is a safe, collaborative, virtual community where everyone benifits because the loads you have that dont fit your profile will fit others. So find the right partners and let the system do the rest. What does it do? The Carrier Store is a safe, governed, collaborative ecosystem and its the 1st of its kind. Credit checked on sign up and every 6 months after Full payment control with platform deactivation for non-payment Requirement for 5 main documents to be visible and confirmed Live KPI score and Event rating Spot audits by Events Carrier Management team The difference with Events Marketplace is that it's a part of Events overall 4pl and software offering. It is not a seperate product or company but the very core of what 3T Event offers its customers and therefore managed and governed in the same way. You need to be invited, its a club not a freight exchange! What does the club offer? If you can find a sponsor to invite you and you pass the above validation you can expect: Communication with multiple carrier groups and networks Find good work or add work you want help covering Reduced administration INCAB smartphone app is freeto usefor tracking and epod Invoicing and payment terms built in Managed payment process Create groups or regional networks made up of partners you trust to work with Get introduced to new networks (dependant on how good you make yourself look!) Receive tiered subscription discounts for the amount of work you add Get noticed by customers through your Event Store Front, your own advertisment on Event (see case studies from other carriers below) Layover costs covered by owner of the load Incase of cancelled load Trouble if you dont follow the clubs rules as they are there for the benefit of all and the only way to make collaborative working a reality You need to be in it to win with it..! Find out you can benefit from using the Carrier Store... Lets talk Start shipping... Get started today

Home / Product Line Contact sales for a quote Have you tried the Event demo? INFORM Get INFORM today 16 inform5 inform7 16 1/4 Real time customer visibility of their deliveries... INFORM is simply about accurate delivery information and information is power. Power to make decisions to improve a customers experience... INFORM can be automatically given to your customers to view just their deliveries, used as a central control to manage exceptions across your whole delivery profile or both. Brand it and give the power to your customer while using INFORM Assist to update you with exceptions... INFORM includes the following functions: *Automatic connection to your parcel carriers. Add INFORM to your Event platform and it will automatically connect to your parcel carriers and provide tracking updates. Ability to connect to any carrier that provides tracking information. A clean user interface displaying real time information of deliveries Provide your customers with access to follow their deliveries Personalised branding where you are allowing your customers access to INFORM INFORM Assist provides automatic notifications to your customers when their orders are out for delivery Exception information where deliveries are running late. Ability to 'follow' a specific priority delivery. Automatic invite for all your delivery locations to Event and the free installation and use of INFORM Email and Event notification of tracking ID's on the despatch of each delivery * The Account must already be using ROUTE and have implemented Parcel Carriers through Route.

Top of page What is Event? Home / Learning Centre Working with you... Sourced from everywhere, visible in one place Ask us a question If you couldn't find the information you were looking for within our knowledge base, email your question to: customersuccess@3t-europe.com designed by humans : built with machines What is Event? Getting started with UAT /QA Event. How do you 'get' Event? Event is a self serve, Transsport Management Ecosystem and it has been designed for you to implement. Your starting point is to select a product from the Event Store - Product Line Approximately 20 min account creation If you have any questions or need any assistance you can contact the Event Customer Success Team Make sure you set to HD 1080 quality What else do i need...? The Event Learning center The Event Learning Center provides all the information you need on how to use each product. So as you invite each department, give them access to the learning center for their product. For example, Despatch will need DOCK Learning, Planning teams ROUTE learning. I have a question If you need any help, don't hestiate to ask....

Home / Learning Centre It's all about reCONNECT Read, watch, listen and learn. We're here to help! Ask us a question If you couldn't find the information you were looking for within our knowledge base, email your question to: support@3t-europe.com What is reCONNECT...? reCONNECT is a platform for customers to manage POD's, cost addition requests and invoices. It is also a place to manage how your carriers use CONNECT It's the twin of CONNECT. reCONNECT has been designed around Events self service philosophy, updating you through notifications and your Dashboard when actions need to be taken. For example, a new invoice uploaded or requested POD returned. As the carrier affects CONNECT, events that need your attention are immediately updated on your Dashboard. reCONNECT is also a multi account application, letting you manage different accounts without needing multiple login details. Getting started with reCONNECT. To access reCONNECT, ask your Line Manager for access and a SuperUser will invite you. Follow the invite process and you will be given access to the Account inviting you. Let's go... How do i get the best out of reCONNECT... What is reCONNECT? As an administrator, its everything important to you in one place... reCONNECT is a central point to control POD's Cost addition approval Invoices approval Invoice batches Reports Providing full control and visibility to manage costs. What is your Carrier Integration Store? The 3t Event Carrier Integration Store provides a list of all the carriers that we have direct integrations with from FedEx to Schenker. They include parcel integrations through to Freight integrations. Each integration can have different services. For example DHL will provide rating, labelling, electronic manifesting, address vailidation, commercial invoice documentation and LIVE tracking... Freight integrations might include electronic manifests and BOL The Store will tell you what to expact from each integration. In the section below it describes how to use the Store. How do i add a new user to ROUTE? To add a new question go to app settings and press "Manage Questions" button. What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What are the benifits of using this service to the carriers own service? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have bought KIOSK. What do i do now? Congratulations! You can follow the 'How to configure KIOSK' Decide on the PC you want to add the actual KIOSK to, the one that drivers / gatehouse will use. Login to your Event account Select the KIOSK tile on your HOME page in Event. This will open up the configuration view for KIOSK Select the Download menu item KIOSK will download on this PC (you may need IT assistance in permissions for ADMIN at this point) Follow the on screen downloader for KIOSK until it successfully downloads Log out of Event Find the Kiosk application on the PC Click open You will see the below and the KIOSK will be automatically linked to your DOCK and ready to use. Any questions please contact: service.desk@3t-europe.com What is Event? Event itself is the platform onto which you can add different products or processes to create a virtual logistics ecosystem. A virtual Bay Management application to enforce process to control your inbound and outbound movements. Specific products will interact with others so as you add them Event will create the connections automatically. So imagine adding applications to your smartphone. As you add them, these applications ask to use certain services the phone itself holds, e.g. location services etc. We call this your virtual Event environment. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do i get started setting up DOCK? As soon as you have selected to take on a DOCK subscription you will automatically be taken through the setup wizard. By the end of the wizard you will have created or added DOCK to your Account and have a LIVE, fully functional, virtual representation of your warehouse bays and processes. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for UPS? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What is CONNECT? From collection to invoice, CONNECT is your all in one application to get work smarter. It is simply a carrier portal that provides consolidated information from all the 3T accounts a carrier works for in one place. It brings together plan confirmation, POD upload and cost management and invoicing. CONNECT is a web based application and can be accessed from: www.3t-event.com Everything in one place. On import, will the new / updated rates unplan Active routes?" No. Updating rates on a rate card will not remove routes. What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for DPD? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Whats is VITALS? It is everything that is important to you in Event Account management. It is your Event Account, your Carriers, your Locations. It is your companies presence on Event. It is how you setup manage your Account. What is POD? Enter your answer here What is Allocate? To add a new question go to app settings and press "Manage Questions" button. What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. How do i get INFORM? You can add INFORM to your Account from: www.3t-event.com/inform You must be the Account owner What happens to a Route if I upload a new rate card and remove that postcode? Each time a new rate card is imported, all old rates are removed. This will impact any routes in ACTIVE status. These Routes will be removed and placed into UNPLANNED ready for re-allocation. This does not effect PUBLISHED routes. What features can i get through Event for DHL? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for TNT? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service How do I customise Create Order ? The Create Order product can be customised to only show the fields and inputs that are important to your process. Customisation can only be actioned by an Advanced user. To customise, simply open Create Order and click on the '...' 3 dots in the top right hand side of the screen. See below. There is a tutorial in the below section to guide you through your 1st customisation. How do I logout of Event? You can logout of Event from the menu, by clicking in the top left corner of Event or by clicking on your profile and logout from the drop down. Can i manually add an order to ROUTE? Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library What service levels do you have for TNT? Enter your answer here How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How quickly will the rate card import take effect? This is dependant on the number of lines in the spreadsheet. First you will see a success or failure for the rate card format. Next you will get a notification of a successful or failed vaildation of the data in the rate card. 10 - 15 mins from that notification the rate card will be available to use How can I send you a POD? Enter your answer here I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. Why VITALS? Event VITALS controls most of the way Event works for you. If its incorrect here, its incorrect for your operation! So its vital that the information is added in full and correct. How does the KIOSK know to connect to my DOCK automatically? When you purchased KIOSK and logged back in again we automatically added KIOSK to your Account. KIOSK has been designed to look for a DOCK presence and if it finds one will connect to it. Why would i want to use it? Enter your answer here Can i only see parcel deliveries? No, you can view all deliveries through INFORM. To get LIVE tracking you will need to be using carriers that have that ability or are using our INCAB product. Do i need to inform UPS about the packages i am sending? We have a LIVE electronic manifest that is sent to UPS each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. I want to create an account with DHL. What information do i need? Each carrier requires a specific set of information. Some simply an account number and login details where as other want the whole kitchen sink...! As long as you have the carrier activation documentation you will have been given by them when you setup your account with them, it will all be in there. The carrier integration page will tell you the exact information to ask your UPS contact for. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. How many users can i invite to DOCK? You can invite as many as you want. There is not limit. Simply use the invite user function. The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. What are the minimum requirements to use Event? Recommended Browsers 3T Logistics recognizes the diverse Operating Systems, Devices, and Internet browsers our customers are using. While we want every customer to have the best possible experience, we recognize that it is impossible to develop applications that work identically, efficiently, and effectively with all browsers and versions. We also recognize that testing on every browser version and device combination is no longer possible as many new browser versions are deployed on aggressive weekly or bi-weekly schedules. 3T Logistics currently supports the following Web Browsers: Chrome General Workstation Requirements 1024x768 resolution or higher is required for the core products Minimum hardware requirements: Dual Core 1.6GHz or faster with RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) Event does not support beta versions of Operating Systems or Web Browsers. Label printer recommendation: Zebra GK420t / ZT410 or similar. Label size 6x4 All system requirements are subject to change based on product version. If you are using Direct-to-print labelling you will be required to have Adobe Acrobat Reader installed. Internect connection The better the internet connection you have the better the speed. This becomes more important depending on the services you are using. For example: we use a LIVE service to generate rates and labels for our parcel application. A slow connection will mean the time you wait for a label to print could be 5 seconds or it could be 10 seconds. We test with a 70mbps download speed. We generate labels from a carrier in 6 seconds. What are the benifits of using Event to the parcel carriers own websites? Event is not carrier specific. It provides all the benifits of the carriers own features but with none of the exclusivity. You can setup multiple carriers, covering the same or different areas and tell Event to select the cheapest carrier and service, or the quickest carrier and service for a consignment. It is also not 'sizest'! Because we cover groupage and full load, Event will look at all options to source the best carrier / service for a consignment. That means just because it looks like a parcel dosen't mean a groupage servive ise'nt cheaper and faster. 'Just because it always has' is a great rule to start breaking.... I have imported rate card but no rates after 20 minutes? Whats wrong? Check your import file against the vaildation requirements. We can only validate against incorrect formatting. For example, a delivery type should be 2 or 4. If you add 2 but mean 4 we will pass validation but rates will not show. If you add 3 you will get a failed validation notification. Usually it will be incorrect banding Make sure you have removed any whitespace. What service levels do you have for TNT? Enter your answer here What is Tracking? Enter your answer here How do i setup DPD to use on Event? To start with you will need an account with DPD. 3T do not provide a DPD account unless you are using our managed transport service rather than solely the TMS. How do i get access to VITALS The owner of each Event Account is by default given a Vitals subscription, providing access to Account, Carriers and Locations functionality. The owner, having an Advanced subscription, can invite new users to their account and then increase their Standard subscriptions to included VITALS. Please remember that with great power comes great responsibility... This is your Kung fu and it is strong! How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. How do i change carrier in ROUTE? Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box Do you have a help function built into Event incase I need any? Event has an assistant built in. Use the '?' at the top right of each screen to get a short 'tour' of each screen. Also keep a look out for the blue circles with a '?' in the middle, found next to some of the input fields. These tooltips provide information to explain what they mean. Lastly from the Event menu you can get to the Event Learning Centre Why do I need to do this? Enter your answer here Why can't i see VITALS? If you were invited to Event then you will have a Standard subscription. To view VITALS you will need to be increased to an Advanced subscription of given the module by the Event Account owner. We are not able to action this for you... Can anyone use INFORM? INFORM is built for you to be able to monitor all your deliveries in one place. It requires an Event account and a username and password. We create 'Track My Delivery' for your customers. No login, they just need a tracking or reference number. What information do i need to create an integration account in Event? All you need is the full name of the account owner and your company name. The account is free and gives you access to our comprehensive and ever growing list of carriers. Once signed up you need a vaild account for the carrier you want to use. You will need to set this up through the carriers own website. They will provide you with an account and its these details you will need to add into Event see the help section below to guide you through setup in Event. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. I have an error in downloading DOCK. What do i do? Check you have access to download on the PC your are using. Check the PC has the correct requirements for running KIOSK. Check you have access to the correct ports. Checkout the 'KIOSK download help' question. Contact: service.desk@3t-europe.com How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc How does it work? CONNECT works as a process flow from accepting a job through to invoicing the job. At each step in the journey of the Route the CONNECT assistant will tell you what needs to be done. From 'you need to accept the Route and choose a collection time' to 'you have an invoice to upload'. As you complete each action the next one becomes available. For example, you cannot action a Route cost until you have confirmed delivery. Do i need to inform DHL Express about the packages i am sending? We have a LIVE electronic manifest that is sent to DHL each time you request a label, containing all the information they require about your delivery. There is no need to send them any paperwork. Note: You will still need to booking the collection through. How do i buy a product to add to my Event platform? You can download products directly from our Event Products page. Click here Step by step guide, see below... How do i add a rate card for DPD UK? DPD UK do not provide a 'rate card' service. They only provide the service types. You will need to complete our rate card template and pass to us to update for you. Please forward to the 3t Support Desk service.desk@3t-europe.com You can access the template and example in the section below. 'DPD Parcel template' It shows you how to complete the template and is already completed using the standar DPD rate card structure to help. Will a route in published status be updated with a new rate? No, any routes in PUBLISHED / APPROVED status will be unaffected. Any routes in ACTIVE status will be updated immediately. If a routes status is updated from PUBLISHED to ACTIVE the route is recosted and will then be updated. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. How do I know when I need to upload a POD? Enter your answer here Can i stop a carrier from adding a new or updating a current reservation ? Do you want carriers to be able to add and edit reservations whenever they want to on your DOCK? By default we allow this, it creates a dynamic environment true to operational theatre but in reality you might want to protect a day from any additions for changes unless you make them. In this case you need to implement some business rules... In DOCK Control click on the configuration action button (3 dots) on the upper far right. The configuration view will open Click on the menu item called 'Business Rules' There will be 2 options. Prevent a new reservation being added from a specific point Prevent a current reservation from being edited from a specific point To use either of the rules all you need to do is to add the number of hrs from 00:00 of the day you want to 'freeze' and click 'on' So, as an example of how this rule works - consider its today. You have a setting of 12 hrs as the business rule for stopping new reservations being added for the next day. That means at midday today, no carrier can add a new reservation for anytime tomorrow. The current time is 11:58 A carrier can add a new order for tomorrow The current time is now 12:01 The carrier cannot add a new order for tomorrow. By default if this rule is on a carrier can not add a new order for the current day. note: this rule is not applicable to Account Admin users. They have the ability to add reservations as they wish. How does UPS consolidation work? UPS do provide a multi consignment service for consolidation. They will provide a unique tracking reference for each package and so for a single multi consignment delivery you will have multiple tracking ID's. What paperwork is provided? TNT receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. I can't open the KIOSK. What am i doing wrong? The KIOSK itself is the application that the arriving and departing drivers will use. It is downloaded onto a PC rather than accessed directly from Event. As an owner of the product you can only configure the KIOSK screens from your PC. You cannot access it from Event directly. If its free why do i have to create a new account? I already have an Event account. The integration account is an additional extra with the Event product. Creating the account allows the activation of all its functionality without you having to contact a support desk for sales person. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. Why should i use INFORM and not the carriers own portals? You can of course but we provide all your deliveries, regardless of carrier in one place. No need to login to multiple different portals, we will bring all tnat information to you. Can you explain how the Event platform works operationally? Event is a platform that in itself does nothing until a user adds Applications to it. Applications from our Event store include DOCK, ROUTE, INFORM. The Event platform controls permissions, new users, user profiles, Accounts... When a user decides to invest in the platform they will be guided through the following process: Select the product that you are interested in from the Event store on 3t-event.com. This will take you to the Event access screen. We cannot login as you have no Event profile yet so you need to select the Create Event Profile. Follow the instructions and create your Event profile. Once successful as you are a new user implementing a new product you will be taken through the setup wizard immediately for that product. During this process, if this is your 1st product you will need to create your companies Account profile. Account creation is at individual site level. So if you have 2 sites in different parts of the country you need to create an Event profile separately for the 2nd site, following from point 1 above. Once you have completed the setup wizard for the application you will be guided through Profile completion and some interactive training for your new Event HOME page. If you want to add another application to your Event platform then you select the product from 3t-Event.com. Login to Event when asked and we will associate the new application to the account you previously created for you so there is no need to add any further Account information. Do DPD UK provide consolidation for multi consignments? No, they do not provide this service. DPD use multi piece consolidation instead of multi consignment consolidation. The HU reference shown on their label is used as the lead ref which is why it shows on both labels. You will not see 1 of 2, 2 of 2 on their labels. Instead each package going to the same place on the sameday will have its own tracking ID. Can i add issues to DOCK? You can add an incident to a reservation by clicking on the '3 vertical dots' in the top right corner of the booking slot and selecting 'Add incident' from the dropdown menu. The incident blade will open to the left of the DOCK. It will have the reservation number already populate. You can select an idcident reason and use the free text field to add any further explainations. If any attachments need to be added, they can also be added. The reservation slot will now show an incident icon to make users aware that the reservation now has an incident status. It is possible to clear the resrvation number from the incident in cases where you just want to add an incident thats not linked to a specific reservation. To do this simply click on the red cross to clear the reservation number. Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What will I see? CONNECT is a very visual tool. There is a section to show the Route summary, the actions required for each Route and the Dashboard widgets that tell you the status of each main action. See the tutorial below these questions for a more detailed tour.... The CONNECT screen will only show LIVE Routes. These are defined as: 'Any Route that has been offered to you and not actioned through to on an invoice that has yet to be approved by the Customer'. If you reject a Route offer we will remove immediately. When an invoice you have uploaded gets approved we will immediately remove all associated Routes from the CONNECT view, so you only ever see Routes that mean something to you. What is the Home page? Use the '?' in the top right corner of the Home screen to take the 'Home page tour What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect What service levels do you have from UPS? Service Levels: Ground UPSStandard UPSSaver Express ExpressPlus Expedited NextDayAir NextDayAirSaver NextDayAirEarlyAM 2ndDayAir 2ndDayAirAM 3DaySelect Do DHL provide multi consignment consolidation of packages? DHL do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They will also provide rates savings based on an increasing number What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. When i click on the VITALS link all i see are 3 circles on a map. How do i proceed? The menu for VITALS is a map showing 3 blue circles, one for each VITAL. Select the one you want access to and it will open on the right hand side. The map will populate with all enteries associated to the VITALS selected. You can also drop the VITALS filters down in the map view and select the VITALS and the search requirement at the same time. For example, to search for a carrier called 'Acme Transport', select the filters to Carrier VITALS, then in the search box add Acme Transport. The carrier account will populate on the right hand side. If i already provide tracking do I still need to do this? Enter your answer here What happens when a rate card is imported? If a rate card is new, the rates are imported and ready to use 10 - 15 minutes later. If a rate card is being updated and there are already LIVE rates for the carrier, the current rates are deactivated immediately. The new rates will not be visible until they have been validated and imported. Once complete, a delete process will remove all the deactivated rates from the database to keep it clean. We donot store histroical rates. Can I send multiple POD's at once? Enter your answer here How do I get an Event account? Getting an Event account requires you to subscribe to at least 1 product from the Event store. You can select the product from here. How do i add bays in the setup wizard? We provide, by default 1 bay. You can see this in the bay dropdown. To add more bays you can either: Select from the dropdown the actual number you need. This will update your virtual DOCK on the right side of the screen. On the virtul DOCK on the right side of the screen, click on the blue '+' to add additional bays. Once added you additional bays you can rename them by right clicking on a bay on your virtual DOCK on the right side of the screen and typing in the name you want. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. How do i add new users to my Event? First, you need to have a ADMIN or Advanced profile. If you do.... The only way to add users to your Event Account is to use the 'Invite users' function. Click on your profile in the top right corner Select 'Invite a new user' from the dropdown The 'Invite new user' function will show (see image on the right) You can select the product to invite the user to. A user can be invited to several products at once You can add their e-mail address You can add additional users e-mail addresses. This function lets you invite multiple users at once to the same applications Select 'Invite' to send your invites. These 'new' users will immediately receive e-mail notifications and instructions on how to join you in Event. Each time some new joins, we will let you know... Step by step guide, see below... Why can't i customise my Create Order product? You will need to be an Advanced user or above to customise the product. Why am i seeing £0.01 rates for DPD UK? DPD UK have no rate facility to call and so cannot provide your agreed rates when they show you your available services. You will need to use the DPD rate card templete we have created to add your rates to Event. See the section below on DPD UK. I want to add KIOSK to multiple PC's. Can i do that? Yes, the licence you purchased is for multiple PC's. You will need IT to help add to these or you can add to each one manually. How do I know the POD reference to rename the image to? Enter your answer here How do I get access to CONNECT When you start to work for an Account, the Account admin will invite you to join. The guide below explains what will happen. If i need a carrier to have tracking how do they give it to you? We have full integrations with all the main parcel carriers, providing LIVE tracking. [DHL, FedEx, UPS, TNT, Hermes, Yodel, Royal Mail] We also have over 200 integrations with the parcel providers in most countries including all the post officies. We have devloped a smartphone app for carriers without their own tracking, integrated directly into INFORM. They just need a phone. We are also adding new integrations all the time to our Carrier Store. What type of integrations do you offer in Event? Event offers integrations with all the main parcel carriers through to couriers, groupage and general haluage carriers. We are adding to our available integrations all the time. How do i add CV22 and CV23 if they have different rates to CV? Below is an example where a carrier has different rates for different zones in a postcode area. They may have specifics for a postcode or maybe 1-20 and 21-99 are 2 different rates. You will need to add in individually. Event will then use the correct rate for the postcode. If CV23 is the address it will use CV23 rate. If CV5 it will use the CV rate. Can i add my own logo to Kiosk? Yes, in KIOSK - Configuration - General - Upload your company logo. You can change this any time you want. How do I get my first quote and create a shipment? Login Make sure your carriers have been added (if applicable). Click on Create a Shipment in the left menu panel Enter From / To address detail Enter your Origin Postcode code and Destination Postcode: Enter Item Details You will need to enter the quantity, dimensions, weight, and value. If you have multiple shipments within one order that have different dimensions or weight, click Add another Item. Select Origin and Destination Add-ons as needed Enter Reference Numbers (not a necessary step but it is available for use) Use the dropdown to select the any applicable reference ID’s. Selections include: Shippers Order (Invoice Number), Customer Order Number, Customer Reference Number, Purchase Order Number, Bill of Lading Number, Other Enter corresponding value or data into the Number field. Click the plus sign (+) to add another reference identifier (if needed) View Rate Options Click Continue to view rates on the next page. If no additional services are needed, the rates returned will be accurate If any accessorials need to be added, click on the line for the carrier you would like to use. Your origin and destination service options will present below. By selecting an Add-on, the service and corresponding cost will be included in the quote presented on the right side of the page. Enter Pickup and Delivery Information Select the Pickup Date (this should be the first date the shipment is available) Enter the pickup and delivery address details Enter any important Delivery instructions (not required) Click Continue to Review and Confirm your order Review and Book Click Book Shipment to automatically dispatch your shipment to ShipHawk. You should receive an order confirmation receipt shortly after. The Bill of Lading (BOL) and Labels will be available immediately. For consideration: Estimated transit time is displayed for each carrier. Transit days do not include the day of pick-up or weekend/holidays for calculation. Additional services may add days to your estimated transit time. What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can i search for a POD? In reCONNECT, select the '% of POD's outstanding in total' widget. This will open the reCONNECT POD view. User the 'search' function to find a POD. see below for the guide on 'how to find a POD' What service levels do you have from DHL Express? Service Levels: BreakBulkEconomy BreakBulkExpress DomesticEconomySelect DomesticExpress DomesticExpress1030 DomesticExpress1200 EconomySelect EconomySelectNonDoc EuroPack EuropackNonDoc Express1030 Express1030NonDoc Express1200NonDoc Express1200 Express900 Express900NonDoc ExpressEasy ExpressEasyNonDoc ExpressEnvelope ExpressWorldwide ExpressWorldwideB2C ExpressWorldwideB2CNonDoc ExpressWorldwideECX ExpressWorldwideNonDoc FreightWorldwide GlobalmailBusiness JetLine JumboBox LogisticsServices SameDay SecureLine SprintLine Can my customer get notified of a delivery? You can activate notifications for each end customer separately. A notification can be an email, an SMS for both. There are 4 notifications: 1. Stock allocated 2. Carrier assigned 3. Out for delivery 4. Delivered You can select the ones you prefer to send. If i request a POD, what happens?" Event will trigger a notification to the carrier associated to the delivery. It will also update the carriers Dashboard with the request. Your widget 'No. of requested POD's returned' will update at the bottom with the number of POD's reuested but not yet returned. How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop How do i add additional rates to a rate card? The simple answer is to add to the bottom of the rate card already imported and import again. It is best to not do this during routing and scheduling activites. You cannot allocate a carrier if they have no rate for the postcode. Operationally, it can be adviseable to add postcodes not currently tendered for as '0'. This will allow the carrier to be used without holding up the operation while new rates are imported. These '0' rates will not be included in any automated routing and where manually allocated the cost can be added by the carrier in CONNECT. How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. I can't save my order. I just get red stars against fields? The red stars represent fields that your advanced user has deemed 'required'. You cannot proceed until you have added a value. How do I add new carriers to my Event Account? Carriers can be added to your DOCK using the 'Invite carriers' function. Click on the large blue '+' in the top right corner of the DOCK Control view. The 'Invite new carrier' function will show (see image on the right) You can add their e-mail address or select from the 'Event carrier list' to see if they are already registered. Select 'Invite' to send your invite. The 'new' carrier will immediately receive an -mail notification and instructions on how to join you in Event. You will receive a notification once they have accepted. Will will help by providing a predictive text function a you type in a carrier name. If they are in the Event Carrier pool they will show. You can also select 'My Carriers' to view the Event Carrier Pool, search for a carrier and invite. If the carrier you want is not available, select the blue '+' to invite a new carrier using an e-mail address. Once they have accepted we will automatically add them to 'My Carriers' and they will be ready for you to use. How long will it take to generate a label? The time it takes to generate a label through the Event Label service will be dependant on your internet speed. Below are some examples of the times expected based on In the above internet speed test the time you can expect it takes to return your label is 4 secs 20 labels requested through the Bulk Print service will take approximately1m 20s In the above internet speed test the time you can expect it takes to return your label is 5 secs 20 labels requested through the Bulk Print service will take approximately 1m 40s Tested using: https://broadbandtest.which.co.uk I want to add multiple products. How do i do this? You need to subscribe to each product one at a time. For the 1st product you will add in your Account details to create your Event Account and then follow the setup wizard. After that each additional product you subscribe to the Event assistant will recognise you from your login details and automatically add the product to your account, then you will folllow the wizard again to setup. We recommend that you invite users to your Event environment once you have subscribed to all the products you need as you can invite users in bulk for multiple products rather then individually for each product. What service levels do you have from DPD? Service Levels: AirExpressInternationalAir AirClassicInternationalAir ParcelSunday FreightParcelSunday PalletSunday PalletDpdClassic ExpresspakDpdClassic ExpresspakSunday ParcelDpdClassic ParcelDpdTwoDay ParcelDpdNextDay ParcelDpd12 ParcelDpd10 ParcelDpd10 ParcelReturnToShop ParcelSaturday ParcelSaturday12 ParcelSaturday10 ParcelSaturday10 ParcelSunday12 FreightParcelDpdClassic FreightParcelSunday12 ExpresspakDpdNextDay ExpresspakDpd12 ExpresspakDpd10 ExpresspakDpd10 ExpresspakSaturday ExpresspakSaturday12 ExpresspakSaturday10 ExpresspakSaturday10 ExpresspakSunday12 PalletSunday12 PalletDpdTwoDay PalletDpdNextDay PalletDpd12 PalletDpd10 PalletSaturday PalletSaturday12 PalletSaturday10 FreightParcelDpdTwoDay FreightParcelDpdNextDay FreightParcelDpd12 FreightParcelDpd10 FreightParcelSaturday FreightParcelSaturday12 FreightParcelSaturday10 ParcelShipToShop I have a POD error on upload. What do I do? Enter your answer here What is the Access all code? The Access All Code provides the holder with the ability to bypass the Kiosk requirements. Adding the number as a reservation will immediately open the barrier control (if one is being used). We recommend that this number is changed regulary and is at least 4 digits long. You can use numbers and / or letters. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DHL. This will be dependant on your DHL account agreement and it being added to the order request. What if the carrier i want is not in your list? If you want an additional carrier contact: Event Account Support service.desk@3t-europe.com Do i need to add carrier e-mail addresses on the Account setup page? The carrier invite on the Account setup page lets you find or add carriers early in the process so they can be up and running by the end of it. The setup process will take approximately 10 miniutes. By the end of that you will want to be able to use DOCK. DOCK needs carriers, either to add reservations or to be allocated a reservation. Adding them as early in the process as possible means they are very likely to be ready for you at the start... What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc I can't add a POD or cost addition to my invoice. Whats gone wrong? Enter your answer here I have subscribed to a product i don't want. How do i remove it? Please contact service.desk@3t-europe.com Why don't i have 'use system rating' option in Carrier selection? You need to setup a Parcel carrier account in Event. 1. Setup a free account in Carrier Vitals - Add New Parcel Carrier 2. Have a look at the carriers available for integration. 3. Setup an account with a parcel carrier of your choice through their website. 4. Select the carrier you have setup an account with and add those details to 'Add New Parcel Carrier'. We will take care of the rest. 5. Your new carrier integration will immeditely be available for you in Create Order. Why do i get 2 labels from DHL Express? DHL provides a Waybill for each label or multi peice label set. Each shipment you despatch carries a waybill number, you will find this number at the top of the waybill along with the barcode (it is recommended that the sender's copy of the Waybill is kept on file until a delivery is made). Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i add my own cost addition reasons types? Yes, you can use the Event reCONNECT default reason types, add in your own reasons or use a combination of both. The function to change the reason types are in the reCONNECT configuration. 1. Open the configuration view and select '1' from the dropdown. 2. Type in the reason into the text box and click 'ADD' 3. The new reason will be added to the Available Fields. Use the transfer function to move across to Selected Fields. 4. Once in the correct position in Selected Fields, click SAVE. 5. You have now added a new Cost Addition reason type... How do i know the information that i need to activate a carrier for integration? Go to: VITALS - Carrier VITALS. Search for the carrier you are interested in. Click on 'Add carrier integration'. Select the carrier you are interested in: We will show you the information required. Simply ask your carrier account manager to provide. What paperwork is provided? DHL receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. They always print 2 parts to their label. Attach the 1st label to the package and the 2nd label is your receipt. You will need to provide a delivery note, customs documentation, commercail invoices etc How do i add my carriers using the setup invite process? 1st, it is always better to check if your carrier already has a profile in Event. Enter the carrier name and we will lookup it up and give you results for it or anything close to it for you. If the one you want is shown, select it and try the next name or click invite. If the carrier you want does not have an Event profile then you can enter an e-mail address to your contact and they will be invited to your DOCK. If a carrier does have a profile in Event already you have full control of them on your Account. You data is secure with your own Event environment. The use of the carrier is at your own discreasion. dd Can i add my own H&S information? You can add personalised H&S information as a .txt (microsoft notepad). If you require translated versions of your H&S document we provide the function to upload against each lanaguage but do not currently support translation of the original document. Can i use the same account details for each site i operate? DPD will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. What does Create Order enable me to do? Its simply really - to add a manual order and allocate to a carrier of your choice for delivery or collection. An order is bag, box, pallet, a full truck load collected from an address and delivered to a different address. You can add your order, arrange collection automatically with the haulier and print a label all from this one product or just use it to create orders for your transport planning team to schedule. With Create Order you follow a set of; 1. Select a shipping date 2. Choose collection and delivery address 3. The quantity and type of packing item you want moving 4. Add product details as required. 5. Choose how to move it. Parcel carrier, haulier etc 6. Add any instructions 7. Print a label if requred, push to your selected haulier or to your transport planning screen What is a reCONNECT widget? A widget is simply a reporting tool in a dashboard that provides the user the current state of the information it is reporting on. It reduces the need to look for actions that need to be taken, instead those actions and issues come to you. For the Invoice upload, the widget quickly informs the user if they have had any new invoices uploaded that need to be actioned and once action tells the user they are upto date. How do i activate label consolidation? Event automatically gives you consolidation (multi peice) congsinments. Being directly integrated with each carrier, consolidation is automatically applied based on the carrier and the revised rate applied to the consignment upon labelling. There is no need Note: not all parcel carriers provide consolidation savings. UPS and DHL for example do. DPD do not. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do i have to finish the DOCK setup wizard in one sitting? You will need to finish it to be able to use DOCK but yo do not have to do it all in one go. The setup will take less than 10 mins, depending on your DOCK complexity. To stop the setup wizard simply click on the 'x' in the top right corner. We will take you to your HOME screen. You will see a reminder in your 'Event actions' on the right of the HOME screen that you must complete the setup to use DOCK. Clicking on the DOCK tile on your HOME screen will restart the setup wizard from the point you left it. Is it possible to add my company name to Kiosk? Yes, you can add your own compny name as you want to see it. Kiosk - Configuration - General - Company name How do i navigate around DOCK? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of'blades' Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: 1. Status 2. Summary 3. Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: 1. Blade drag '+' Selection will allow you to rearrange the blade position 2. close 'x' Selection will close this blade 3. Configuration '...' (see DOCK Configuration) 4. Help '?' Will provide information about this blade. Navigate by menu's The menus options for each blade are located under the blade title header. In the image opposite you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive Selecting on will open up a new view in the same blade Navigate by booking slots Clicking on a booking slot will have 2 different outcomes Click on a FREE slot and you will be navigated to the Create Reservation view. (see image below) Click on a booked slot and the RESERVATION Control blade will open on the menu STATUS (see image above) ADD IMAGE Navigate by Quick links - View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu - Complete This will let you automatically complete all status events in one go - Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] - Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click - Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] - Print manifest Select to print a manifest for this booking - Report system fault Select to report a system fault - Edit slot definition This function lets the user manipulate the definition of a booked slot. Adding Aramex credentials to integrate with them? Please make sure that for the Country you add as 'NL' and not the Netherlands. Do I have to Allocate every Route? Enter your answer here Do you provide DPD tracking through your Event? We have a standard tracking integration with DPD so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking How much does each product cost to use? Event is a SAAS (software as a service) subscription. Please contact our sales department for more information. sales@3t-europe.com How do i know what i need to add to create my order? Before you use this product an Advanced user will of customised the screen especially for you. So only the information that means something to you will be available to you. Some fields are required and must be added and some are used as required but all will be fields you can use. We also make some fields required by default such as addresses... Do i need an IT department to use Event? The majority of our products in Event can be downloaded from the Store and implemented by an operational user. Being a webbased application all you need to do is create an account, follow the wizard and start using the application. Why have i not received the full consolidated rate for my consignment? Event Process Order screen shows you any consolidation available. Each row in the grid (in the below image) is a label. Multiple rows mean consolidation savings are possible if the carrier you select offers that service. In Event, a label is given a status. This status dictates if a label can be printed / reprinted. 1. Label ready (R) - can be printed 2. Labelled (L) - has been printed once but can be reprinted 3. Despatched (D) - can not be reprinted as you have despatched the package. Each time you click on 'Print all Labels' button in the below image, Event will print any labels in 'R' status and reprint any labels already printed in 'L' status. This is to make sure you always get the best rate. If any of the labels are in 'D' status they will be ignored. You cannot 'undespatch' a despatched package. What is a DOCK status? The status view is basically a series of operational 'events' that, when actioned provide visibility on the position of the booking slot within that process. The main aim is to show on the DOCK schedule the current operational 'on DOCK' status of the booking slot. So, at a glance you can tell if behind, in front or if your DOCK is on target. How do we do this? Well we have an automated way to update a DOCK status and a manual way. You can integrate with DOCK and pass your status updates from your WMS to Event so it can update against the correct slot. You can also use the manual process built directly into DOCK to physically update the booking slot status as it happens and this is the one we will concentrate on now. How do you get to the Status view to update an event anyway? Well , you 1st need a booking slot that has been booked. Then simply click on the slot and the Status view will open up for you like magic.. At the top of the view is the Bay and time of the slot you are about to update just to be sure its the correct one... The status view has a few different sections: The event type Pick start, Vehicle on site etc This is the name of the event type within your despatch or Goods in process. We have created you defaults within the product but you can change them in the Status Configuration view. The status of the individual event This provides a visual on the events that have ben action upto a point. All of the 'circles' will start off as blue, as each status is selected the circles will change colour depending on when the event is actioned within the booking window. So, if the booking window is 14:00 for a 1hr slot and an Event is selected at 14:01 the circle will change to green. If an event is selected after the booking slot ends then we will set colour as red. Remember, if a blue circle the event has not been actioned. The time This is the time that the event actually took place. You will notice that the time to start with is the current time, if you click the event select button it will freeze the time and create the time stamp for the event. You can of course edit the time by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The date This is the date that the event actually took place. You will notice that like the time, the date to start with is the current date and if you click the event select button it will freeze the date and create the date stamp for the event. You can of course edit the date by clicking on it and changing it. Event will automatically save your edit and then of course log your user ID. The event select button. This button confirms the event date and time. It will update the booking slot with the correct colour code for the event type. As events are selected and actioned they will update the DOCK View booking slot immediately How is a cost addition added to reCONNECT? Enter your answer here How do i setup multiple sites? An Account is a self contained unit. If you have multiple sites each site has its own individul Account. Company Acme Packaging has sites in Rugby and Leicester. Rugby and Leicester will each need to subscribe to Event DOCK separately In this case your Account name could be Acme Packaging [Rugby] for example and Leicesters would be Acme Packaging [Leicester]. Site names would be Acme Rugby and Acme Leicester respectively You can link Accounts together in a later process. Account Name = A name for your Account [this will need to be unique in Event] Account site = Usually your company name and site [usually this is the town] Account ID = You can add an ID [see image below Acme0012] How do i change the instructions for arrivals with a reservation number? We have procided 3 scenarios for vehicles arriving and in the configuration screen provide the functionality to allow you to 'rewrite' these to match your business requirement. For example: 'Same trailer arriving as collecting, bay is busy so please wait.' You may decide to rewrite this to say: 'The bay is currently busy, please park up on the left of the yard, turn your engine off and hand your keys in at the office.' Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. Do you manage hazardous consignments? Yes, we manage hazardous. We inform DPD. This will be dependant on your DPD account agreement and it being added to the order request. I have clicked Allocate widget but I cannot see the DOCK view. Enter your answer here What is 'Bulk Label' or 'Get ALL Labels' printing? Event provides multiple options for printing labels. 1. Individually per delivery (from Process Order) 2. Individually per delivery (scanning the HU barcode 3. By ROUTE (all labels on a single Route) By ROUTE will generate ALL labels for a ROUTE including calculating consolidation savings. Event will provide a label viewer with all labels in PDF format, configured to print correctly on 6' 3' label. How do I select a collection slot? Enter your answer here Can i configure the Status view in DOCK? We have designed and built DOCK to work for you but some things just can't be generic! There is no 'one size fits all' and because of this we have built DOCK with the ability for you to 'make it mean something to you'. To this end we have designed configuration screens. Navigation : you can access Status configuration from the Status view by clicking on the 3 dots '...' in the top right corner of the view The reset function will set the status configuration back to the original Event settings. You can deactivate a status type altogether and remove it fro m the view by toggling the on / off switch. You can rename the status types to something that fits your operation better. click on the 'x' next to the status you want to rename and type in the new status name. To change the default Event status colours simply click on the colour and select a new one. Now just save your changes and check out the new look. Your new status view look will be updated immediately. It is therefore preferable to make major configuration changes at the end of the day or a shift. What happens if i have chosen a parcel carrier and printed a label an then decide to cancel the order? Has the carrier been booked? Create Order will let you enter the information needed to book the carrier, print a label, get a rate. It wont book the carrier collection for you. You need to arrange for the local depot to collect when it suits you best, What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Do i have to have a reservation number to get past the Kiosk? We understand that not all vehicles that need to pass through the Kiosk will have a reservation number. To this end we have provided 2 'non reservation number' ways to get through. Use the Access All Code Use the no reservation function. This lets the user add specific types of vehicle that will not get a reservation number but that need access but you want to log the time the come in rather than give out the Access All Code. So, you can add 'Contractor' or Wast collection' as types and inform these vehicles to select their specific type. Why do i need to action cost additions in reCONNECT? There are some situations where carriers are able to request cost additions. These can be waiting time charges or unexpected storage etc. These cost additions reasons can be managed by you so that only those you allow can be requested. A carrier cannot simply add a cost addition to their invoice. You must authorise it 1st. I have created an Account but i cannot see any applications? Enter your answer here I have added to many bays. How do i delete one? You can right click on your virtual bay on the right of the screen. This will give you a popup and at the bottom is a function called Delete Bay. You will be asked to confirm again before we remove it. You can add a new bay in at any time during the setup process or use the PREVIOUS button to go back to the correct sceen. What paperwork is provided? DPD receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What does the copy bay function do? In many sitiuations the same bay configuration is used on multiple bays if not all in a warehouse. To speed up setup we have provided the ability to simply 1-click copy an existing bay and replicate it. This can only be done when you have a bay already created in the correct configuration. You can also use this function where you might only need to change 10% of a bay, so copy it and just chnage that 10% rather than create from scratch again. When you select the copy function you will simply be asked to select the bay you want to copy and your DOCK assistant will do the rest. How do i add instructions for arrivals without a reservation number? Enter your answer here Is it possible to change the items in a booking slot? Enter your answer here What hardware setup is required to use the Event label service? Simply a label printer, connected to your PC either through USB or networked. There is no requirement to configure your printer. Labels are presented as PDF format to fit a 6'3' label for you by default. How do I know if I have a Route to allocate? Enter your answer here Can anyone access reCONNECT and action cost additions? Enter your answer here The address i want to use is not available. How to i add one? If you have added the required information and FIND has not brought back the result to are looking for then you can select the 'Create a new address'. See below image. This will guide you through the process to add a new address to your Account. I have a different bay setup on Friday to the rest of the week. How do i show this? During the DOCK setup process you are creating a generic day as in may cases most days are the same. At stage 8 of setup we copy this generic bay across each day of the week and give you the ability to select a day to make changes. So at this point you can make your Friday changes to Fridays template. Click on the day of the week to activate [green] or deactivate [blue]. Click on the dropdown to edit the individual days DOCK. The day you are about to edit will show as red to indicate you are in edit mode for that particular day. How does a DOCK blade work? DOCK is designed to 'expand' as you drill for more information. To do this we employ the use of consistant management pages or 'blades'. Each section of DOCK is called a 'blade'. Each blade has a menu and a set of action buttons Each menu represents the presentation of specific information. As an example.. Reservation Control blade has the menus with associated information pertaining to the booking slot for: Status Summary Detail The blade also has has action buttons that relate to 'master' actions just for that specific blade: Blade drag '+'. Selection will allow you to rearrange the blade position close 'x'. Selection will close this blade Configuration '...' (see DOCK Configuration) Help '?'. Will provide information about this blade. A blade can be dragged from right to left using the white '+' in the action menu above. They can be dragged larger / smaller from the side of the blade. How do i make a field required so that the user must add it? In the configuration screen, under the correct headed section make sure the field you want is in the 'visible parameters'. Then simply tick the box next to the field. Remember to save the change. Can I change a collection slot once I have selected it? Enter your answer here If i reject a cost addition will the carrier know about it? Enter your answer here Can i see the label before i print it? Event has a label viewer that enables you to view before you print. How do i add the arrivals types that don't have a reservation number? Kiosk - Configuration - Reservation Instructions - Point 3 We provide the ability for you to add upto 4 different types. Also the ability for you to translate these as required. I have incorrectly actioned a cost addition. What do i do now? You will need to contact the carrier directly. How do i add new translations or languages for Kiosk? We have translated the Kiosk main screens already for you into the following lanaguages: English Italian German Polish Spanish French Russian Portuguese Any configurable specifics such as H&S documents, instructions for entering the yard require ypou to translate as required based on the languages you use. If you only use English and Polish then just translate the above into Polish. Why can't i get a label for my order? Each address will go through the specific address vaildation of the carrier you have selected. Address validation is an important service, after all, we all want the package to be successfully delivered the 1st time around. Using Google is a good idea to check and validate an address you are unsure about. As an example: Good Address Name: 3t Logistics Ltd Address1: 5 Smith Way Address2: Grove Park Town: Enderby County: Postcode: LE19 1SX Country: United Kingdom Bad Address Name: 3t Ltd Address1: Smith Way Grove Park Address2: Town: Enderby County: Enderby Postcode: LE19 1SX Country: United Kingdom DOCK menu function The menus options for each blade are located under the blade title header. In the image below you can see them under the DOCK Control and RESERVATION Control blade headers. The menus will show in blue when active and white when inactive. Selecting one will open up a new view in the same blade What are the different integration types? For DOCK to work it needs reservations, These reservations can be added in different ways: Manual entry. Either by the DOCK owner or by their carriers. Using a CSV file to import your reservations. Integration with our API from ROUTE or another planning tool. We provide you with the manual entry by default with your DOCK subscription. To use the CSV service simply contact out Servuce Desk who will help you map your data into DOCK. I have selected a parcel carrier but the delivery date / time is to late. What do i do? You can select the 'back' button in the 'Additional information' section. You will then need to select a different service level from the carrier. If you selected an 'economy' service, you may need to select a 'next day' service. Can I change the collection date? Enter your answer here Do i have to enter information on each screen? Each of the Kiosk screens provides instructions on what is needed to be added. There is a minimum requirement of information we require to help the Kiosk make its decisions. If the information is not compulsory we provide a 'skip' function. How do i know if i have actioned all my cost additions? Enter your answer here Is it possible to create a collection manifest for a Route? Yes. To access a Route Manifest follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Manifest' from the list 4. Save or print once generated. How does the 'Request vehicle' function work? Request vehicle, also called '1-click call to Bay' is a function allows you to call a waiting vehicle to the Bay without having to go and get them physically, send someone else or get them to keep checking with the goods in office if you are 'ready for them yet'! The service requires that the drivers mobile number has been entered into DOCK against the reservation. This can be done in 3 ways: The carrier adds before the vehicle arrives through their Event application CONNECT The driver adds through GO.KIOSK The driver provides on arrival and is updated against their reservation in the Reservation Control - Summary menu. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click What is Invoice? In Event, an Invoice is a consolidation of Routes. As soon as you confirm a Route is delivered, it is added to an invoice. The invoice grows as more Routes are added to it until the invoice end date is reached and the invoice becomes ready for payment. I have just got a 'opps, there is a problem' message. What do i do?" If you ever get this message you will need to close the Create Order page, go back to the HOME screen, then click back on Create Order and add order detail again. We apologise in advance if you do get this error. We use the information from th error to correct any issue or to inform you of any data problem. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress What is a DOCK Reservation? A DOCK Reservation is a request made against a booking slot in your DOCK for a vehicle to deliver or collect. There are 3 different types of slot Free slot - available to be booked Fixed slot - where the slot has been fixed for a specific carrier or for the DOCK team themseleves, for example Lunch. Reserved slot - one booked by a carrier to deliver in or collect. It is also possible to have an Empty slot - no slot for any of the above but available to be converted into one of the above at any time. Can i remove screens i don't need to use? The only screen that can be removed is the 'no reservation number' screen where you can add types of vehicles that might arrive that are never booked in. Contractors for example. How does an invoice get created? An invoice is created the moment you confirm a Route is delivered. We create the invoice reference for you and show it against each Route. This invoice reference must be added to the physical invoice to match for payment. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. What service levels do you have for Aramex? Service Levels: Domestic PriorityDocumentExpress PriorityParcelExpress PriorityLetterExpress DeferredDocumentExpress DeferredParcelExpress GroundDocumentExpress GroundParcelExpress EconomyParcelExpress Can i add the value of the package i am shipping for customs? Yes, you can add the value of the goods being shipped at package level in Create Order. In the section 'What's being shipped'. Once you have added the value we send this through thre parcel service to the carrier of your choice. How do i see the detail for a reservation? To see the detail for a booking slot reservation, Click on the booking slot in DOCK Control. The Reservation Control blade will open on the right Slect the menu item called Summary The reservation summary detail will open Why do you need trailer number again if it is already in DOCK? The trailer number updated in DOCK in advance is not always the most accurate. Things change and different trailers are used. For Arriving trailers we need to match against DOCK, that is why we do not prepopulate the Trailer field. For departing we need to make sure if collecting an already loaded stand trailer from a large site that we match the collected trailer to the one in DOCK. How do I add cost additions? Please see the guide below called 'Adding cost additions'. Do integrated parcel carriers add cost additions? Parcel carriers will not add cost additions through Event CONNECT. They will simply provide you with an invoice at the end of each week. If there are any differences between the carrier invoice and the Event invoice, due to redeliveries for example, then it is possible to add these cost additions into the carriers own CONNECT portal on their behal to keep the reporting accurate. Please contact the 3T Service Desk for login details. Do you have a generic pallet label in Event? Yes. To access a Pallet Label follow the instructions below: 1. Open the Route application 2. Select the Route and click on the Route selection menu (as in the below image) 3. Select 'View Pallet Label' from the list 4. Save or print once generated. Can i change the names of the Bays? Yes, you can edit the names. Right click on the bay name you want to change In the popup click on the Bay name field Type in the new bay name Click on the green tick The bay will update immediately What is a cost addition? A Route generally has a rate associated to it. Occassionally something will happen on a Route that requires an additional cost. We call this a cost addition. A cost addition can be added at either Route or Stop level. Do parcel carriers upload invoices? In the main, parcel carriers will not upload invoices. They will simply send their invoice to the account manager. There is no need in Event to upload the invoice through CONNECT currently. How do i select an equipment type for a delivery? This is only available for groupage carriers. You need to have a rate card that includes an equipment (vehicle / trailer types) based tariff. When imported we will present you with all the available carriers and equipment types associated to the delivery. You simply pick the correct one. If the one you want is not in the list check that it has been added to the rate card. What if i need to add more arrival scenarios? If you need more that the 3 offered please contact our support team who will advise you on the next steps. service.desk@3t-europe.com What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST 3rd party billing '3rd party billing is a form of billing where an intermediary handles the invoicing and payment between a purchaser and a vendor.' 3rd party billing is automatically assigned through ROUTE based on the carrier selected. If you then change carrier for any reason you can now update the billing as required. Adding an order through CREATE ORDER also now has the ability to add 3rd party billing information before you select your parcel carrier. If you see this message when changing a carrier, the current carrier has 3rd party billing associated to it.Follow the instruction to make the change without adding in new billing information... or select to update to the correct billling information Find the correct billing address. Simply type in the name to lookup the address... Click find to select from the results. If no address can be found you can try again by clicking on the 'x' or adding in the new address by selecting 'Create new address' How do I know I need to upload an invoice? Enter your answer here Can i hide a Bay if i don't want to see it in my DOCK view? Yes, you can hide a bay(s). Right click on the bay you want to hide In the popup click on the 'Hide [bay name]' This will automaticlly hide the bay and leave a line in its place Click on the green tick The bay will update immediately You can do this for multiple bays To unhide the bay: Click on the line btween the 2 bays Select 'Show [Bay name]' The Bay will automatically reappear. How can i add a cost addition to correct a parcel carrier invoice? Enter your answer here How does the Kiosk know where to send a vehicle on arrival? The kiosk will use 3 peices of information added during the arrival process: The reservation number The trailer number The Status of the bay We use the reservation number to determine that you are who you say you are but also to get the date, bay and time of the reservation. We match the trailer number you have addedin Kiosk to the one added in DOCK by the carrier to determine if the trailer can be loaded or if it is a drop trailer and a different trailer is being collected. We use the status of the bay the reservation is booked in at to deterimine if it is free or still in use. Together, these peices of information allow us to make a decision on where to instruct the vehicle to go to keep the yard as free from congestion as possible. What service levels do you have from FedEx? Service Levels: FEDEX_GROUND FEDEX_2_DAY FEDEX_2_DAY_AM FEDEX_EXPRESS_SAVER STANDARD_OVERNIGHT FIRST_OVERNIGHT PRIORITY_OVERNIGHT INTERNATIONAL_ECONOMY INTERNATIONAL_FIRST INTERNATIONAL_PRIORITY GROUND_HOME_DELIVERY SMART_POST Can i add a cost addition myself for a carrier? Cost additions cannot be added through reCONNECT. They can only be added by the carrier through their own CONNECT portal. To add a cost adjustment for a non-parcel carrier you will need to contact the carrier and ask them to add it. For parcel carriers see question 'Can i update parcel carrier cost additions?' Is it possible to resize the DOCK view? Yes, depending on the number of bays you have it is possible to make your DOCK fit your screen. There are a couple of ways you can do this. Drag individual bays wider Use the resize function to increase both the lenght and width of the DOCK. Dragging the bay wider is acheived simply by clicking on the bay name and dragging the line to the left or right. You can also use the resize function below to increae the size. What happens if the carrier has not added a trailer number in DOCK? Where the carrier did not follow instruction and add a trailer number we will automatically park the vehicles arriving up as we do not know how to instruct them correctly within the yard. We log the failure of the carrier in adding the trailer number for you for KPI reporting. How do I upload an invoice? The CONNECT assistant will tell you when an invoice is ready to upload. (see the guide below these questions) You must create an invoice in PDF format, the simply upload to Event. Event will pass to the customer who will check and action it. How do i filter my DOCK? Visualise your LIVE DOCK DOCK is about control through visualisation. So you have already designed your virtual DOCK to match your physical one during setup but to get that fine control you are going to need to be able to filter your DOCK View multiple days View the status of each slot in your LIVE DOCK To open the filters click the 'Open Filters' link on the right side of the DOCK Control view, to close click a 2nd time. DOCK will automatically update to the current date when you open it but you can select to view upto 5 days at once by changing the date on the 2nd date filter. The date is shown down the left side of the DOCK. Your DOCK can be filtered by carrier, select a carrier from the list and DOCK will filter to show you all the reservations for just your selection. DOCK also has a 'current time' feature that you will see as a red line. It will match your current UTC time and automatically keep in sync with it. My invoice has been rejected. What do i do now? You will need to follow the CONNECT assistant and upload a new invoice. Sometimes a carrier will arrive to collect a trailer with only a unit. How do you deal with this? Where the unit is collecting only, we provide a function called 'unit only' in the trailer screen. The driver can click this to 'skip' the screen and we will remove any logging for a missing trailer number in DOCK. The vehicle will, by default, be asked to park up and ask for assistance. Can i update parcel carrier cost additions? Parcel carriers by default will not add cost additions if required through CONNECT. It is possible for the Account owner to get access to the CONNECT portal for their parcel carriers so that they can manage this process for them. Please contact support desk and ask for a CONNECT account for the parcel carrier in question. Can i use Kiosk on it's own or do i need DOCK? The 2 products have been designed to work with each other and so compliment each other both from a process point of view but also from a comformance point of view. To fully realise the potential of Kiosk it is advisable to use with DOCK. For purely an arrival on site toll and access process it can be used by itself. Why can't I upload an invoice? For an invoice to have its upload activated it must pass certain conditions. 1. All Routes with a collection date within an invoice period must be confirmed as delivered 2. All the Routes on the invoice must be agreed. 3. All cost additions must be approved or rejected by the customer. 4. The invoice period must have finished (00:01 Sunday morning) How do i add a reservation to DOCK? You can add a reservation to DOCK in 2 ways. Select a FREE slot on the day, time and in the bay you want to book.either. This will navigate you to the Create Reservation view Add the required information to create your reservation The date, time and bay will show at the top of the view The required information will be stared Click SAVE reservation or Save and Close reservation to close the Create Reservation view and be navigated back to the DOCK view. If you don't know eactly the date, time or bay or if you just want to input all your reservations and add to DOCK at a later date or time: Select the menu item in DOCK Control called 'Create Reservation' This will navigate you to the Create Reservation view The date, time and bay will be blank as you didnot select a booking slot Add the required information to create your reservation. This will include the date This will not add the reservation to the DOCK until you Allocate them manually to the required day, time and bay. [see How to Allocate a reservation] What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc What paperwork is provided? UPS receive an electronic manifest each time a label is requested. They can be given the Event Manifest report when they arrive to collect. You will need to provide a delivery note, customs documentation, commercail invoices etc Can I add multiple invoices? No. An invoice represents a period of time. Currently this is pre-defined to a week. As you agree routes they will fill up an invoice. A route is associated to an invoice based on its collection date but only added to the invoice when delivery is confirmed. When all the routes are confirmed as delivered and agreed the the invoice will close. You will then be instructed to add an invoice. If a Route is agreed to be added after this invoice is rasied and approved then a new invoice will need to be raised. How do my carriers add a reservation? Your carriers can add reservations for you. Send the carrier the information on exactly what you want delivering or collecting They can then enter the reservation through CONNECT, their Event portal. They will allocate the reservation to your DOCK at a date, time and a bay. You can dictate when they can add reservations either by defining the date or by using DOCK's business rules to restrict what your carrier can do and when. [see Does DOCK have any business rules built in to it?] Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. How do i Allocate a reservation to DOCK? Enter your answer here Do you manage hazardous consignments? Yes, we manage hazardous. We inform UPS. This will be dependant on your UPS account agreement and it being added to the order request. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact TNT directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. What does the booking slot quick links button let me do? Navigate by Quick links View reservation This will navigate you to RESERVATION Control Summary as remember clicking on the slot opens the RESERVATION Control Status menu Complete This will let you automatically complete all status events in one go Allocate This will take you to the Allocation blade where reservations with no booking bay or time can be dragged onto the DOCK to book [see 'what can I do in DOCK'] Request vehicle 1-click call to Bay This function allows you to call a waiting vehicle to the Bay without having to go and get them, send someone else or get them to keep 'checking if you are ready for them'. To use the function simply click on the 3 dots in the top right of the booking slot for the booking you want to call to Bay. Select the 'Request vehicle' function and click Add incident Selection of this function will open up the incident blade enabling you to add an incident. [see 'DOCK incidents' for more information] Print manifest Select to print a manifest for this booking Report system fault Select to report a system fault Edit slot definition This function lets the user manipulate the definition of a booked slot. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact UPS directly to set a collection schedule up. Can i remove fields from Create Reservation? Enter your answer here Will KIOSK work with any other DOCK software? Yes, KIOSK can be connected to other DOCK systems. Please contact: sales@3t-europe.com Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DHL directly to set a collection schedule up. What are my options for setting up KIOSK in my yard? KIOSK is best suited to being linked with a security barrier. It can be used in a number of ways: On a single regular PC in a gatehouse On a single touchscreen tablet as self service with no gatehouse On IN and OUT PC's in a gate house On IN and OUT touchscreen tablets as self service with no gatehouse In an office with goods in or despatch Really, the choice is yours... Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. Will Event organise the collection of parcels? You will need to arrange collections of parcels directly with the carrier. This can be done on a fixed time basis or adhoc each morning. Please contact DPD directly to set a collection schedule up. What is an invoice period? As a default, an invoice runs from 00:01 Sunday morning for a full week. A Route with a collection date that falls within this period will be added to the invoice. The invoice cannot close until all the Routes on the invoice have been agreed and any cost additions have been approved or rejected. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Do TNT Express provide consolidation for multi consignments? TNT do provide a multi consignment service for consolidation. They will provide 1 unique tracking reference for the complete consolidated delivery. So you will only get 1 tracking ID per consolidation. They basically create a virtual delivery box for the multi peices and put them all into this 1 big box and track just the box. They do not offer savings for multi consignments to the same destination. Can i change the default issues to make them fit my business? Enter your answer here How do I add fuel surcharge Currently a fuel surcharge must be added to a Route as a Route cost addition using the fuel surcharge reason type. Enter your answer here Enter your answer here Enter your answer here Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide DHL tracking through your Event? We have a standard tracking integration with DHL so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide UPS tracking through your Event? We have a standard tracking integration with UPS so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide TNT tracking through your Event? We have a standard tracking integration with TNT so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Do you provide FedEx tracking through your Event? We have a standard tracking integration with FedEx so regardless of the carrier mix you use the tracking information is generic. It includes the following tracking status: 1. collection, 2. transfer between hubs, 3. intransit, 4. out for delivery, 5. delivered. We also include, current estimated date and time, current position, current date and time. When the delivery is made the status of that delivery is included based on its success (for example, customer not in, delivererd to customer. Tracking is provided as soon as the carrier completes their 1st scan of the label and updates increase as the package gets closer to the delivery point. Please see the INFORM section for more information on tracking Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? TNT will require you to have a separate rate card for each site (Event account). You will need to create the rate card for each site and email through to your 3t Event contact. Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account Can i use the same account details for each site i operate? UPS don't require you to have a separate rate card for each site (Event account) if you have a global account What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service What features can i get through Event for FedEx? We provide out of the box: 1. A rating service, set against your agreed rates 2. A labelling service for carrier validated, approved labels 3. An address validation service. Domestic and international. 4. Tracking service Additional services: 1. Shipping insurance 2. Returns label service Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? The label format is a generic DPD label. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Can update / edit or add to the label format? No the DHL labels are generic DHL labels. Do you have a DOCK roadmap to show furture enhancements? Yes, we have a roadmap to show whats coming up Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The TNT labels are generic TNT labels and cannot be changed unless by TNT central. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Can update / edit or add to the label format? The FedEx label has the ability to have 3 additional references add to it. Contact us for more information if these are required as they are Account specific. Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are UPS Freight labelling requirements different to UPS Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. How to package and label UPS Freight consignments: https://www.ups.com/us/en/help-center/packaging-and-supplies/package-preparation/prepare-freight.page Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. Are FedEx Freight labelling requirements different to FedEx Parcel? Yes, the process is fundamentally different. You will only receive 1 label for a 'consignment' and therefore 1 tracking ID. So if you consolidate or print labels for multiple orders / HU's in ROUTE / Process Order you will only get back 1 label as the carrier expects them to be packaged together. What is Carrier Vitals Event encourages Accounts to connect with different carriers easily. As connections are made the carriers are added to the Accounts Carrier Vitals. Its a place where an Event Superuser can effect connected carrier related activites. For example: adding availability for a specific carrier, activating a carrier as FLEET, setting fuel. All these activites are done through each carrier, giving the Account control. Where activites affect specific applications and are not carrier specific they can be actioned in the configuration for that application. For example: deciding with carriers to activate for auto agree route costs. This is in the configuration for reCONNECT as it is a general setting, specifically for Invoice. A Tour of reCONNECT What is it and why do i have to use it? Your complete guide to reCONNECT reCONNECT Select the 'yellow', reCONNECT application.. reCONNECT Dashboard The Dashboard is your tool for managing the administrative processes around agreeing costs, POD returns, Invoice approval. It brings directly to you the actions you need to take to keep the process moving smoothly... Dashboard - Uploaded invoices When a carrier uploads an invoice you can action it by approving or rejecting it from this widget reCONNECT Select the 'yellow', reCONNECT application.. 1/8 How to find a POD At some point a customer will ask for a POD. This is how to... ...find it, view it, save it, send it. reCONNECT Select the 'yellow', reCONNECT application.. reCONNECT POD widget Click on the widget '% of outstanding PODs' reCONNECT date filter results reCONNECT will return a set of results for you to action reCONNECT Select the 'yellow', reCONNECT application.. 1/8 Managing cost additions How to control carrier costs... This guide explains how to approve and reject carrier requested costs. reCONNECT Select the 'yellow', reCONNECT application.. Cost addition requests The Cost Addition widget tells you when you need to act. Every cost addition request will update the widget. As you action them they are removed... Closing the Cost Addition widget When you have actioned all the cost additions, simply click the HOME menu option and the widget will update to show you the current status of outstanding cost additions. reCONNECT Select the 'yellow', reCONNECT application.. 1/10 Configuration - Cost additions Managing cost addition reason codes... This guide explains how to approve and reject carrier requested costs. reCONNECT configuration As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business. Cost addition configuration The cost addition configuration involves selecting where to add the reason and what reason to add... Carrier view in CONNECT The carrier CONNECT application will be updated immediately. reCONNECT configuration As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business. 1/12

Home / Product Line Contact sales for a quote Have you tried the Event demo? Get Create Order today CREATE ORDER 21 Create01 Create08 21 1/9 A manual order entry application An application that can be used as a backup to ROUTE automation or in a standalone environment We've created a Order entry application that provides the ability for your customers to gather order information to get order data back into your in-house system or directly into our ROUTE application a backup process to your ROUTE interface automation the ability to add orders, select a parcel carrier and print a label all in one simple in one screen

Top of Page ROUTE2 DOCK INFORM Incidents How to log issues in Event What are Incidents in? Incidents are issue logs in Event. They are a way to add manual logs of Events that happen that you want to report on. Why would i use them? Incidents are requirement in different products in Event. For example they can be added in ROUTE during the routing and scheduling phase through to INFORM during the delivery phase. Incidents are fully self service. You are provided with a 1. Department - The owner of the issue. Caused by.... 2. Reason - The reason for the issue 3. Action - The effect or action taken 4 . Exclude as fail - Some Actions are preset as excluded, if they are not they can be overridden For example: Department = Despatch Reason = Not manufactured in time for collection Action = Load failed Exclude from performance KPI What does the Exclude button do? The exculde button allows an incident to be excluded from the OTIF performance KPI. As an example: if an accident on the motorway is considered to be an incident that is out of the carriers control and the delivery is late because of it, the failure is not included in the calculation of OTIF. An Action for an incident can be set as excluded in the configuration or the user can override in the main incident entry screen. How do I add an incident type in Event? Where do i go? ROUTE / INFORM Incidents for these products are added through INFORM and are linked DOCK DOCK is also a standalone product and so has a separate incident configuration Adding incidents An incident is added through INFORM configuration or DOCK configuratio + Add the Departments that can create an incident + For each Department you add you can add multiple Reasons for the incident + For each Reason for each Department you can add multiple Actions For each Action, you can set it to be included in the performance calculation or excludes for performance related incidents - An incident can be updated or deleted - Updating or deleting an incident type will NOT remove it from existing incidents How do they work in Event? Where do i go? This guide will step through getting started with using Incidents ROUTE2 ROUTE Incidents are accessed through ROUTE2, either at ROUTE or STOP level. Right click to access the action menu... DOCK DOCK Incidents are accessed through DOCK. They are DOCK specific. They can be added to booked slots only... INFORM Incidents are accessed through the INFORM configuration INFORM An INFORM incident cannot be updated when added. A new UPDATE should be added to show date and time histroy. + Click from the dropdown 'Record an incident' + Add your incident + Save your incident + View the incident history of a delivery from the 'View History' dropdown. - View the histroy of incidents from ROUTE, DOCK and INFORM in one place - Hide incidents that you dont want as part of the history - Delete incidents if added incorrectly The Event Team designed by humans : built with machines