How to use...?

ROUTE

route /ruːt/

noun

1.

a way or course taken in getting from a starting point to a destination.

"the scenic route from Florence to Siena"

synonyms:way, course, road, path, avenue, direction;

ROUTE functionality

Multiple customers, same process, all in one place...

ROUTE provides the visibility, status and of each route you have scheduled from your list of orders .

This

What does ROUTE do for you?

What does ROUTE actually do for you?

It's simple really,.. a route...

...is the journey, linking Stops along the way.

To complete the Route you need a vehicle and driver to deliver the products that make up the orders that the Stops have bought

Route gives you the most important detail at highest level to make a decision on how to proceed

Route
Stop
Shipment
Order
Product

But nothing worthwhile is ever simple is it...?

Multi Account routing

Multi Accounts in ROUTE

Multi Account is simple to setup. It has its own mini site to take you through the process...

How do i connect my Account to other Accounts?

Return orders

Reverse Orders

Reverse orders are exactly that. Some orders that are delivered also need to be collected.

We can automatically create the reverse orders and let you update the correct dates or change the destination address.

Any reverse orders created are connected to the original order. So add additional documents, they are duplicated, try and remove the original order and we will check with you 1st if you want to also remove the connected reverse order.

Create Order

When adding an outbound shipment, you can select to create an automatic copy of the shipment but in reverse.

Reverse order number

The shipments are created and routed as normal with reference data. The order number will show as the same order number but with an (_R) to differeniate it.

Removing a Reverse order

When a reverse order is created it is inherently connected to its parent order. Remove the original order and you will be asked if you want to remove any connected reverse orders

Create Order

When adding an outbound shipment, you can select to create an automatic copy of the shipment but in reverse.

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Change address

An address in ROUTE can be manually edited if entered incorrectly during the Create Order process or because the information has now changed.

Edit an a address

This is done at stop level. The Pickup or Destination address can be updated

Find the new address

Start to type the address you want to change to...

Automatically re-routed

Once you update the order will be updated and re-routed.

Edit an a address

This is done at stop level. The Pickup or Destination address can be updated

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1. Filters

These are all the routes currently LIVE. They will remain in LIVE routes until the invoice they are associated to has been approved. They are then removed.

All your Accounts will show together, though you can configure this.

Click on the Route ID to get a Manifest.

2. Action Menu

The action menu enables a scheduler to manage and action a route at route level.

So each action will affect the complete route as a whole.

Edit Route date

This function lets the scheduler change the complete routes collection date. Once changed, the route will be moved to the selected date.

The route itself will stay the same, same carrier, booking times, Stop sequence etc...

Where this involves a route with a delivery type GROUPAGE / FTL / FLEET, carrier is informed by notification 'if the Route is in ACCEPTED status'.

If still in 'Published' status but a collection time has been added, the collection time will be reset and the route will need a new collection date setting.

For a route with a delivery type of 'PARCEL', if any of the service level, label, rate, tracking ID, label status had been triggered, these will be reset and need to be re-selected.

Move to...

This function lets a user move the 'complete' route to:

Unallocated
Recycle bin

In doing so the route is removed from the ROUTE control grid and placed in the selected option. The carrier is removed and informed by notification 'if the Route is in ACCEPTED status'.

For PARCEL delivery type routes, this will include removing rate, label history, tracking ID, service level.

The orders can now be rescheduled as required.

Publish route

A route is invisible until it is made visible to a carrier. This process of making visible to a carrier is called an 'offer'. Event will 'offer' the carrier the route.

When a user has finalised a route and it is ready to be offered to a carrier they must 'publish' the route.

A route can be published in 2 ways directly from ROUTE:

Directly to the carrier
Directly to DOCK

ROUTE does not allow the scheduler to add a 'route collection time' within ROUTE itself.

Instead ROUTE is directly integrated with DOCK and CONNECT

So the collection date is set but the time is either allocated by the carrier in CONNECT or by the scheduler in DOCK.

Directly to the carrier is just that. Click this option and the Route is offered to the carrier directly who must select a collection time as part of their acceptance process.

Directly to DOCK will move the ROUTE into DOCK and place it in the ALLOCATE screen. The scheduler just needs to open DOCK and drag the routes onto DOCK.

This function is useful where a 'special' or a route with pick ready determined product needs to be set but all others can be carrier selected.

Report a system fault This status depends on the Account you are working for.

Any system fault identified in ROUTE can be reported here.

Update the page and a support technician will respond

Allocate Routes in DOCK

A scheduler can use this function to directly open DOCK at the ALLOCATE page for the route collection date they have currently filtered on.

They are then able to allocate the routes they have published to DOCK

View Manifest

It may be necessary for a scheduler to get printed outputs of the routes created

Shipping manifest - per Route and tailored to the Route's delivery type
Day manifest - summary of all manifests for the day

Select the screen you want to learn more about: