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How to use...?


route  /ruːt/


  1. 1.

    a way or course taken in getting from a starting point to a destination.

    "the scenic route from Florence to Siena"

    synonyms:way, course, road, path, avenue, direction;

ROUTE functionality

Multiple customers, same process, all in one place...

ROUTE provides the visibility, status and of each route you have scheduled from your list of orders .


What does ROUTE do for you?

What does ROUTE actually do for you?

It's simple really,.. a route... the journey, linking Stops along the way.

To complete the Route you need a vehicle and driver to deliver the products that make up the orders that the Stops have bought

Route gives you the most important detail at highest level to make a decision on how to proceed

  • Route

  • Stop

  • Shipment

  • Order

  • Product

But nothing worthwhile is ever simple is it...?

Multi Account routing

Multi Accounts in ROUTE

Multi Account is simple to setup. It has its own mini site to take you through the process...

Return orders

Reverse Orders

Reverse orders are exactly that. Some orders that are delivered also need to be collected.

We can automatically create the reverse orders and let you update the correct dates or change the destination address.

Any reverse orders created are connected to the original order. So add additional documents, they are duplicated, try and remove the original order and we will check with you 1st if you want to also remove the connected reverse order.

Change address

Change address

An address in ROUTE can be manually edited if entered incorrectly during the Create Order process or because the information has now changed.

  1. Filters

       These are all the routes currently LIVE. They will remain in LIVE routes until the                   invoice they are associated to has been approved. They are then removed.

       All your Accounts will show together, though you can configure this.

       Click on the Route ID to get a Manifest.

  2. Action Menu

       The action menu enables a scheduler to manage and action a route at route level.

       So each action will affect the complete route as a whole.

  • Edit Route date

      This function lets the scheduler change the complete routes collection date. Once                      changed, the route will be moved to the selected date.

      The route itself will stay the same, same carrier, booking times, Stop sequence etc...

Where this involves a route with a delivery type GROUPAGE / FTL / FLEET, carrier is informed by notification 'if the Route is in ACCEPTED status'.

If still in 'Published' status but a collection time has been added, the collection time will be reset and the route will need a new collection date setting.

For a route with a delivery type of 'PARCEL', if any of the service level, label, rate, tracking ID, label status had been triggered, these will be reset and need to be re-selected.

  • Move to...

      This function lets a user move the 'complete' route to:

  • Unallocated

  • Recycle bin

In doing so the route is removed from the ROUTE control grid and placed in the selected option. The carrier is removed and informed by notification 'if the Route is in ACCEPTED status'.

For PARCEL delivery type routes, this will include removing rate, label history, tracking ID, service level.

The orders can now be rescheduled as required.

route control6.png
  • Publish route

      A route is invisible until it is made visible to a carrier. This process of making visible to a carrier is        called an 'offer'. Event will 'offer' the carrier the route.

      When a user has finalised a route and it is ready to be offered to a carrier they must 'publish' the          route.

      A route can be published in 2 ways directly from ROUTE:

  • Directly to the carrier

  • Directly to DOCK

ROUTE does not allow the scheduler to add a 'route collection time' within ROUTE itself.

Instead ROUTE is directly integrated with DOCK and CONNECT

So the collection date is set but the time is either allocated by the carrier in CONNECT or by the scheduler in DOCK.

Directly to the carrier is just that. Click this option and the Route is offered to the carrier directly who must select a collection time as part of their acceptance process.

Directly to DOCK will move the ROUTE into DOCK and place it in the ALLOCATE screen. The scheduler just needs to open DOCK and drag the routes onto DOCK. 

This function is useful where a 'special' or a route with pick ready determined product needs to be set but all others can be carrier selected.

  • Report a system fault      This status depends on the Account you are working for.

      Any system fault identified in ROUTE can be reported here.

      Update the page and a support technician will respond

  • Allocate Routes in DOCK 

      A scheduler can use this function to directly open DOCK at the ALLOCATE page for the            route collection date they have currently filtered on.

      They are then able to allocate the routes they have published to DOCK

  • View Manifest 

      It may be necessary for a scheduler to get printed outputs of the routes created

  • Shipping manifest - per Route and tailored to the Route's delivery type

  • Day manifest - summary of all manifests for the day

Select the screen you want to learn more about:

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